Rishlen Naidoo

Results-driven professional prepared for responsibilities of systems analysis role. Brings valuable experience in optimizing system performance and delivering impactful solutions. Known for effective collaboration with cross-functional teams and adaptability to evolving project demands. Skills include data analysis, process improvement, and technical troubleshooting.

• Achieved a distinction at university level for a work integrated learning course. I was the PM of a group project that entailed us to develop an application for a self sourced NGO. The application is published on the app store.
• Team Captain for Volleyball Club STK and Misfits.
• Project lead for an internal project to create and design reporting dashboards.
• Mentored interns.

• Documentation: Developed and maintained SOPS, FDS, solution designs, and technical drawings (architecture diagrams, process flows, wireframes).
• Solution Design: Created front-end wireframes and ensured alignment of documentation with requirements.
• Amazon Connect: Built IVR flows, configured agent profiles, and performed testing.
• Testing: Conducted application testing, regression testing, end-to-end testing, and documented results.
• Chatbot Development: Designed and implemented chatbot journeys using Botpress.
• Analysis & Discovery: Researched as-is and to-be solutions, prepared findings, and presented solutions to internal teams and clients.
• Task Management: Delegated and supervised work for juniors and interns to ensure quality and timely delivery.
• Agile Practices: Led daily stand-ups, supported sprint planning, and ensured smooth delivery cycles.
• Requirements Gathering: Engaged stakeholders to gather, analyze, and document requirements.
• Process Improvement: Continuously improved team procedures to enhance efficiency and collaboration
• Client Liaison: Communicating with clients on a regular basis to build relationships and to ensure requirements and business rules are aligned.

In my role, I am responsible for end-to-end solution delivery, from documentation and design to implementation and testing. I create and maintained key documentation including SOPS, FDS, solution designs, and technical drawings such as architecture diagrams, process flows, and front-end wireframes, ensuring alignment with business and technical requirements. I build IVR flows and agent profiles in Amazon Connect, develope chatbot journeys using Botpress, and conducte comprehensive testing, including regression and end-to-end testing, with detailed result documentation. My responsibilities also include leading analysis and discovery sessions, researching as-is and to-be solutions, and presenting recommendations to both internal stakeholders and clients. I manage tasks by delegating and overseeing work for juniors and interns, while also running daily stand-ups and supporting sprint planning. Additionally, I gather and documente requirements from stakeholders and continuously worked on improving team procedures to drive efficiency and collaboration.