Riona Jansen
Office Administrator
STELLENBOSCH
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
22
22
years of professional experience
Work History
Receptionist Administrator
Consufin Financial Solutions CC
07.2017 - Current
- 1. General Office administration, including mailing, filing and faxing.
- 2. Responsible for admin processes, ensuring office runs smoothly and remains well organized at all times.
- 3. Answering calls, answering of administrative client queries.
- 4. Take and receive messages, ensure that staff receives messages promptly.
- 5. Drawing of portfolios and preparing files and documentation including applications for client appointments.
- 6. Drawing up and sending off of quotes.
- 7. Typing and design round administrative and compliance type documentation.
- 8. Sending of / and compilation of specific compliance documentation to be sent off to clients.
- 9. Managing and implementation of better more streamlined filing system.
- 10. Help to manage documentation in line with FAIS. (FAIS means: The Financial Advisory and Intermediary Services (FAIS) Act is responsible for the regulation of Financial Service Providers (“FSPs”) to ensure a sound financial investment environment in South Africa.)
- 11. Managing existing electronic filing system and implement any improvements as cleared with the Director.
- 12. Ensuring the integrity of the data base through electronic back up on an external hard drive.
- 13. The streamlining of all files with a summary of all products held by the client per file (includes follow up system with the clients)
- 14. Registering claims short term, adding or removing items as per written request.
- 15. Attaining renewal short term schedules and sending it out to the clients.
- 16. Follow up of all debit orders
- 17. Perform all other job related activities as assigned.
- 18. Liaise with clients
- 19. Ensure excellent client service at all times.
- 20. Ensure client confidentiality.
- 21. Sending bank statements, VAT information to Auditor.
- 22. Help organize tax slips for auditor.
- 23. Help to organize MS’s personal administration.
- 24. Manages MD and other employees meetings with companies.
Receptionist Administrator
Schlieman Incorporated (Marieke Van Rooyen)
10.2022 - 05.2023
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist Administrator
Exact Africa
06.2014 - 06.2017
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Personal Assistant
Jay's International T/a Avanti SA
02.2007 - 06.2014
- Increased efficiency in administrative processes by implementing new organizational systems and tools.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Ensured a well-maintained professional image both internally and externally through diligent representation of executives.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Collaborated with other support staff in coordinating joint projects or covering workload during absences.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Accomplished project deadlines by assisting with task completion whenever required.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
Administrator
Econo Bathrooms
02.2004 - 08.2005
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Implemented data-driven decision-making processes, leading to more informed business choices.
Receptionist
Stellenbosch Agricultural Society
07.2002 - 09.2002
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
- Managing switchboard professionally;
Receiving and Manage clients and visitors at Reception;
Access control and monitoring at entrance
Correct referral of visitors to appropriate members of staff
Filing of documentations
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
Confirmed appointments, communicated with clients, and updated client records.
Education
Patel Accounting BIC Basic & Advanced Report Write
Sage Intelegence
Cape Town04.2014
Time Management / Personal Productivity
Positics
Cape Town06.2011
Customer Service
Positics
Cape Town11.2010
General Assitant And Office Practice
Acadamy Of Learning
Stellenbosch 04.2001 -
High School Diploma -
Bloemhof Girls High
Stellenbosch 04.2001 -
Skills
Scheduling appointments
Meeting Coordination
Mail handling
Document scanning and digitization
File Organization
Reception Management
Office Management
Report Writing
Account Reconciliation
Microsoft Office
Timeline
Receptionist Administrator
Schlieman Incorporated (Marieke Van Rooyen)
10.2022 - 05.2023
Receptionist Administrator
Consufin Financial Solutions CC
07.2017 - Current
Receptionist Administrator
Exact Africa
06.2014 - 06.2017
Personal Assistant
Jay's International T/a Avanti SA
02.2007 - 06.2014
Administrator
Econo Bathrooms
02.2004 - 08.2005
Receptionist
Stellenbosch Agricultural Society
07.2002 - 09.2002
General Assitant And Office Practice
Acadamy Of Learning
04.2001 -
High School Diploma -
Bloemhof Girls High
04.2001 -
Patel Accounting BIC Basic & Advanced Report Write
Sage Intelegence
Time Management / Personal Productivity
Positics
Customer Service
Positics