Riley Hardwick
Cape Town
Summary
Results-driven SDR with strengths in assessing customer needs and providing tailored solutions. Excellent negotiation skills with solid history of exceeding client expectations. Demonstrates passion for building long-term customer relationships. I have had experience in moving towards a flex Account Executive position where i can potentially do the full sales cycle
Overview
2
2
years of professional experience
Work History
Sales and Administration Assistant
The Guardian Investigations
03.2022 - 10.2023
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Senior Sales Development Representative
Bolster
11.2023 - 07.2024
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
- Kept team members motivated during challenging periods by celebrating small wins, acknowledging individual achievements, and fostering camaraderie among colleagues.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Built relationships with customers and community to promote long term business growth.
Education
High School Diploma -
Clifton High School
Durban, South AfricaSkills
- Cold-calling
- Goal-oriented mindset
- Customer Relationship Building
- Lead Qualification
- Objection handling
- CRM Management
- Email outreach
- CRM Tracking
Timeline
Senior Sales Development Representative
Bolster
11.2023 - 07.2024
Sales and Administration Assistant
The Guardian Investigations
03.2022 - 10.2023
High School Diploma -
Clifton High School
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