RIKA MARIA VAN NIEKERK

Ensure the smooth running of the Human Resources Department, where all areas of responsibility are managed and delivered to the highest levels, ensuring both property and company standards are attained and adhered to

• Working proactively with all key stakeholders and HR business partners to maximize the guest service and the team experience, delivering a positive and responsive approach to enquiries and problem resolution
• Develop and implement strategies where key HR metrics are identified, communicated and delivered, where reports and tracking tools are reviewed and acted upon to ensure that strategies and initiatives are attained or exceeded
• Working with key stakeholders, effectively managing and reviewing the life cycle of the team within the hotel, fostering a culture of growth, development and performance whilst reflecting and promoting the company culture and values
• Owner of the Human Resources budget and training plan, where together with management, facilitate the evaluation of team performance, ensuring development plans are aligned with guest service, revenue, operational and business objectives, where the team maximizes their potential and prepares them for future opportunities within the company
• Build and maintain effective working relationships with all key stakeholders and business partners both internal and external, ensuring that all communications and HR activities are undertaken and delivered in a timely manner
• Reviews and scrutinizes employee resourcing, compensation, employee development, training and succession plans, providing recommendations that enhance performance and provide added value to the individual and the company
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.
• Guided leaders and employees on company policies, programs, benefits and salary administration.
• Led decision-making and implementation of HR policies, procedures, programs and functions.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Reduced recruitment costs by establishing strong relationships with universities.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Distributed employee engagement surveys to identify areas of improvement.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.

• Perform a wide range of clerical and administrative tasks for the general manager, in terms of company policies and procedures
• Taking minutes, dealing with queries politely and professionally
• Ensuring that hotel, brand, and Tsogo Sun Policy Manuals are maintained and kept up to date
• Administration related to staff training needs
• Completing all documentation related to new staff intake and staff files in line with Human Resources Policies and Procedures
• Providing assistance to staff where needed in the use of the computer system (MS Office)
• Managing the General Manager's diary
• Taking minutes and distributing accordingly
• Making travel arrangements for Senior Management
• Preparing newsletters and customer communications
• Loading customer booking requests on the Opera system
• Coordinating staff requirements for induction, recognition events, training, recruitment, and farewells
• Assisting guests and fulfilling Duty manager tasks actively
• Managing a working environment where staff are fully supportive of each other
• Ordering all promotional items and corporate gifts
• Liaising with local charities, local press, tourism agencies and associations, hotel schools, central office departments, and regional office
• Managing petty cash
• Managing receptionists and rosters
• Ensuring daily reporting is accurate and assisting the general manager with budget planning.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

• Human Resources – Contracts, Payroll, New staff intake, Inductions, terminations, and any payroll-related queries
• Loading and uploading of all contractual data
• Asset Reports
• Preparing and controlling month-end stock take
• Creditors
• Admin control for the branch
• Petty Cash
• Reporting of sales figures / Branch report figures
• Controlling the ISO systems
• Assisting with the opening and closing of the branch
• Achieving monthly sales targets.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Maintained strong vendor relations through timely payments, clear communication, and contract negotiation skills.

• Data capture tickets according to product
• Ensuring accuracy at all times
• Drawing reports and filing accordingly
• Updating the environmental system
• Updating consumptions of raw materials
• Distributing daily production figures to management
• Weekly communication with suppliers
• Assisting with imports and exports of final products
• Updating month-end stock control and distributing to finance department for payment.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Kept office operations running smoothly by providing effective leadership and administrative skills.
• Streamlined administrative processes by implementing efficient systems and procedures, resulting in increased productivity.

• Account Manager for Municipalities
• Advising customers on WAN services
• Completing quotations according to services required
• Attending customer presentations
• Administration of all municipality documents
• Completing Tender Documents
• Liaising with customers
• Distribution of information and emails
• All filing requirements and ordering of stock
• Data capture of customer information
• Keeping a correct log of all communications on the system.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

• Admin (Quotations, maintain record of customer contacts)
• Customer correspondence
• Sales and Financial Advice
• Diary and Time Management.
• Developed incentives, achieving sales targets to increase revenue.
• Implemented initiatives to improve customer satisfaction and increase repeat business.

• Admin (Filing, Correspondences, Switchboard)
• Petty Cash, Issuing of Purchase Order Numbers
• Sorting, receiving, and registering all mail
• Ordering of Stock (Stock Take, Recons & Scraping)
• Wages (Contracts, UIF, VIP Forms & Leave)
• Assisting Safety Rep (Compiling reports & STATS)
• Ordering, receiving, and checking of PPE
• Assisting with quotations, Invoicing
• Creating a work plan, arranging access to location, booking of accommodation, and vehicle availability
• Maintaining an accurate record of jobs, duties, incidents
• Compiling Agendas and Minutes
• Compiling and maintaining an accurate Asset Register.
• Provided excellent customer service to both internal and external clients through prompt responses to inquiries and effective problem-solving skills.
• Observed company guidelines related to data protection and confidentiality to prevent information loss and breaches.

• Banking
• Admin (Filing, Correspondences, Switchboard)
• Customer Services (Account Queries, payments)
• Financial Services (Opening & Closing of Accounts, Insurance Claims)
• Sales (Achieve set targets)
• Training of new Staff
• Team Leader.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Contributed to store promotions by informing customers of available discounts or special offers at checkout.