RIKA PIETERSE

• Liaising, coordinating and managing relationships with applicable Regulators;
• Assist the external auditors with audits
• Ensure business processes and procedures are compliant
• New client applications, client screening on worldcheck and enhanced due diligence
• Preparation, updating and customization of the Company’s compliance policies and procedures, including the relevant compliance manuals and plans, keeping them in line with regulatory requirements
• FSCA profile changes (FAIS Representatives registration / deregistration, shareholding and director changes, amendments/applications to Key Individuals, profile changes, license applications)
• Compliance Reporting and monitoring
• Regulatory reporting
• Complaint’s handling
• Communicate effectively, provide support and create awareness with managers and recommend improvements to minimize risk and recommend best practices
• Managing regulator enquiries
• Maintenance of records
• KYC/AML officer
• Ensure that remedial actions are being implemented
• Internal projects
• License Applications at different regulators
• Project management
• Implementation of all operational and compliance
• Preparing any and all ongoing, periodic, ad-hoc reports for regulators
• Preparing compliance reports for the board of directors and senior management of the Company
• Undertaking regulatory compliance audits and compliance due diligence reviews
• Providing oversight and support during regulatory examinations
• Being responsible for any and all compliance/ anti-money laundering matters relating to the Company
• Reviewing compliance risk management and internal controls around the business processes of the Company
• Managing the Company’s whistle blower facility and preparing and filing the necessary returns and reports that are required for Anti-Money Laundering purposes, to the South African Financial Sector Conduct Authority and/ or theSouth African Financial Intelligence Centre and/ or any other regulatory authority
• Coordinating the Company’s compliance training program and ensuring all relevant staff have been trained accordingly
• Provision of safe custody services to enable the safe-keeping of all relevant regulatory documents in relation to both compliance and AML matters (such as register of securities, regulatory notices, due-diligence documents, complaints register, signed service level agreements etc.)
• Ensuring that all internal suspicious activity reports received are investigated without delay
• Overseeing and approving AML remediation plans, as required
• Assisting with the creation and development of global AML training materials
• Liaising with legal and compliance partners globally in connection with the development and operation of the global financial crimes program
• Working collaboratively across functional teams within the compliance/ anti-money laundering department to ensure effective and efficient operations with clearly defined roles and responsibilities in connection with the global AML program
• Implementing and managing an effective legal compliance program
• Working closely with teams developing business goals, schedules and executing successful compliance programs and policies

• Liaising with applicable Regulators;
• Assist external Compliance Officers and ensure that areas of non-compliance are addressed;
• Ensure business processes and procedures are compliant
• New client applications, client screening on Docfox and enhanced due diligence - approximately 50 - 100 applications daily
• Updating of policies and procedures
• Writing of procedure Manuals
• Submitting of Profile changes to FSCA (e.g
• FAIS Representatives registration / deregistration, shareholding and director changes, Amendments/applications to Key Individuals, profile changes, license applications
• FSCA Compliance Reporting and AUM
• Submission of Annual Financial Statements
• Compliance Monitoring on all applicable legislation
• Complaints handling
• Communicate effectively, provide support and create awareness with managers and recommend improvements to mitigate risk and recommend bestpractises
• Maintenance of records and record keeping
• KYC for external service providers / stakeholders
• Ensure that remedial ns are being implemented
• Reporting
• Internal projects
• License applications at different regulators
• Project management
• Monitoring and reporting of al AML /KYC
• Compliance Officer /MLRO – Mauritius Funds
• NCR Compliance Officer
• Manage, maintain and monitor NCR license
• Compile, implement and maintain NCR requirements
• NCR reporting

• Liaising with applicable Regulators;
• Working through provided Dealership Compliance reports to FSP’s from the external Compliance Officers and ensure that non-compliance issues are addressed;
• Ensure business processes and procedures are compliant
• New client applications
• Graphic Design – Updating of the D6 Communicator, Website, Business and Marketing documentation
• Updating of policies and procedures
• Writing of procedure Manuals
• Submitting of Profile changes to the FSCA (e.gFAIS Representatives registration / deregistration, shareholding and director changes, Amendments/applications to Key Individuals)
• Monitoring and maintaining FSP FAIS licence
• Complaints assistance for FSP’s
• Communicate effectively, provide support and create awareness with managers and recommend improvements to minimize risk and recommend best practices
• Maintenance of records
• Review Juristic Representatives Compliance Reports received from External Compliance Officers
• Ensure that remedial actions are being implemented

The Ethics Office / QD Knox:

• Designed Company Logo
• CIPC Company Registration
• Debarment upliftment request assistance
• Ombudsman Complaints
• Assisting Director with FSCA queries and Compliance Matters on which he is the registered Compliance Officer
• FSCA Annual Compliance Report query assistance
• General Administration Duties
• External Compliance Officer to 2 External Brokerages

• Liaising with applicable Regulators;
• Providing written reports to FSP’s regarding the status of compliance; reporting on the status of Compliance and legislative requirements mitigating the risk of non-compliance
• Determine, identify and implement statutory and legislative requirements applicable to business areas;
• Ensure business processes and procedures are compliant
• Drafting and implementing Risk Management Plans;
• Monitoring FIC /AML / KYC requirements
• Compliance Monitoring with rules, legislation, policies and procedures
• Submitting of Financial Statements and Annual and Bi-Annual Compliance Reports to the FSCA (CAT 1, CAT 2 and CAT 2A)
• Submitting of Profile changes to the FSCA (e.g FAIS Representatives registration / deregistration, shareholding and director changes, Amendments/applications to Key Individuals)
• Debarment of Employees if they no longer meet the Fit and Prop
• Submitting of Irregularity reports to the FSCA if required
• Complaints assistance for FSP’s
• Communicate effectively, provide support and create awareness with managers and recommend improvements to minimise risk and recommend best practices
• Identifying potential compliance breaches and investigating compliance issues and irregularities
• General Administration duties
• Maintenance of records
• Manage and maintain relevant licences
• Provide RE training workshops
• Supervising Compliance Officers under Supervision for CATII and CATIIA

• Liaising with the Regulators;
• Liaising with and SS Front Office, Middle Office and Back Office & other Risk functions; Providing written reports to Head of Legal and Compliance, management and various committees regarding the status of compliance; Compliance reporting internally and to Sanlam Group Compliance;
• Establishing, updating Compliance Manual & Code of Ethics
• Determine, identify and implement statutory and management requirements applicable to business areas;
• Ensure existing processes and procedures are compliant with identified legislative requirements to ensure that the business operates in a compliant manner
• Compliance advisory, controlling, monitoring service
• Working closely with business promote an appropriate compliance culture to assist the company to remain compliant with the following compliance legislation: FAIS, FMA, FICA, POCDATARA, FATCA, POPI, TCF, JSE/SAFEX, and associated obligations;
• Risk & Compliance policies and procedure
• Liaising with the Regulators;
• Liaising with SCM and SS Front Office, Middle Office and Back Office & other Risk functions;
• Providing written reports to Head of Legal and Compliance, management and various committees regarding the status of compliance;
• Compliance reporting internally and to Sanlam Group Compliance;
• Establishing, updating Compliance Manual & Code of Ethics
• Determine, identify and implement statutory and management requirements applicable to business areas;
• Ensure existing processes and procedures are compliant with identified legislative requirements to ensure that the business operates in a compliant manner
• Drawing up and implementing Risk Management Plans;
• Ensuring all FICA/AML/KYC requirements are met and that the relevant packs are received and signed off as per the mandating processes for the businesses;
• Compiling and submitting of KYC request to Banks and other entities
• Obtaining of KYC documentation
• Screening of entities, vendors and third parties
• Enhanced due diligence
• Compliance Monitoring with rules, legislation, policies and procedures
• Regulatory reporting
• Profile changes to regulator (maintain representative register, debarment, director changes, address changes, key individual application
• Communicate legislative compliance changes to Manageme
• Investigate and manage complaint
• Legal assessments in terms of applicable acts on Exclaim
• Renewal of EAAB membership
• Adding and removing of entities on the watch and restricted listing
• Implementing and reviewing of processes to align with legislation requirements e.g. FICA, FMA, FAIS, etc
• OHS committee member, assisting in ensuring that legislative requirements are met
• Signing off the Pay-away instructions on transaction
• payment authorisations for back-office payments
• Maintain and update Gratifications registers
• Approval of the selling and Buying of shares on Private Dealing System for employees
• Review and submission of personal account trading statements to Top Management for approval
• Training of staff on compliance related matters with the aim of establishing the culture of compliance within the business
• Liaise with managers to identify and implement interventions in accordance with company’s policy requirements
• Communicate effectively, provide support and create awareness with managers and recommend improvements to minimise risk and recommend best practices
• Identifying potential compliance breaches and investigating compliance issues and irregularities
• General Administration duties
• Maintenance of records

• Submitting of Annual Compliance Reports to the FSB
• FAIS Representatives registration / deregistration at the FSB
• Debarment of Employees if they no longer meet the Fit and Proper Requirements
• Company profile changes at the FSB e.g
• Director changes, address changes; key individual applications
• Submittal of Financial Statements to the FSB
• Communicate Legislative Compliance changes to Management
• Update of Complaints registers
• Legal Assessments in terms of applicable acts
• Compliance Monitoring
• Implementing and reviewing of processes to align with legislation
• Writing of procedure manuals
• Adequacy reviews on departments
• Investigating and Resolving of internal and external complaints
• Assisting call centre with complaint related queries
• Approval of dual insurance requests
• Investigating and signing ex-gratia requests
• Providing feedback on complaints within a reasonable time frame
• Review and amend agreements prior to signature
• Custodian of all broker, Value Added Product- and Insurer Agreements
• Approval of new broker intermediary agreement applications and agreements
• Training of staff on compliance issues with the aim of establishing the culture of compliance within the business
• General Administration duties
• Maintenance of records
• Report the status of compliance in the business to the Management / Group / Board
• Identify relevant provisions and pieces of legislative requirements across the business
• Ensure existing processes and procedures are compliant with identified legislative requirements to ensure that the business operates in a compliant manner
• Liaise with managers to identify and implement interventions in accordance with company’s policy requirements
• Communicate effectively, provide support and create awareness with managers and recommend improvements to minimise risk and recommend best practices
• Identifying potential compliance breaches and investigating compliance issues and irregularities
• Compliance monitoring
• Assisted the Human Resources Department to screen if requirements are met for the appointment of new employees in a FAIS capacity
• Chairing Disciplinary Hearings when required
• Branch Audits at Broker Offices
• Due diligence on entities we established relationships with

• Compliance for FRSTIA, OUTsurance and Momentum Short Term Insurance (MSTI, Identify and analyse the applicable regulatory requirements
• Create compliance project plan
• Communicate with Management of relevant departments
• Capture act and supporting documents on Exclaim to indicate level of Compliance and identified risk ratings
• Arrange meetings with Management to provide results of assessment
• Monitoring and reporting of compliance breaches
• Identifying and addressing of non-compliance incidents
• Company profile changes to FSCA (e.g Director changes, address changes, representative changes, debarments
• Regulatory reporting
• Dealing with all applicable acts e.g Short-Term Insurance Act, FAIS, OHS, Long Term Insurance Act, RICA. FICA, FAFT
• Diary management and scheduling of meetings
• Communicate Legislative Compliance changes to management when received from Sentinel
• Compliance Monitoring
• Writing of procedure manuals
• Assistance to the HR and Training departments with regards to appointments of Staff in a FAIS role
• Responsible for monthly supervision of Brokers
• Adequacy reviews on departments
• External auditors assistance

• Handling all insurance claims from date of receipt
• Prepare all claims for authorization
• Print required screens form Oracle
• Notify client and supplier of result of assessment
• Payment requests
• Raise Excess invoices
• Termination of Agreements
• Processing of Claims to the Document Management System
• Monthly Management Reports
• Screening of phone calls and taking messages
• General office duties
• Setting up internal and external meetings on outlook
• Booking of meeting venues
• Typing of the whole Collections and Legal
• Departments letters
• Submitting of Insurance schedules to Glenrand MIB
• Ensuring that the Insurance payments are received / paid out
• Creating and implementing of policies and procedures
• Assist collectors with collections
• Recovering the money for claims
• Liaison with attorneys and handover files
• Capturing of legal information and case information on Finlegal
• Contact clients regarding outstanding balance on problematic accounts
• Obtain payment arrangement from clients
• Investigate causes of outstanding accounts
• Arrange upliftment of equipment on defaulted payment arrangement accounts
• Assist debtors with problematic accounts before they are transferred to legal controller / lawyers
• Capture payments
• View bank statement for unallocated received funds
• Motivate file for transfer to the Legal Department
• Assisting the Head of Collections by gathering information on matters above R50
• Submissions of Liquidation documents and contacting of The Masters office for confirmation
• Submission of Credit Insurance claims to CGIC
• Follow up on equipment upliftments, valuations and proceeds of the sale of the equipment
• Interest of arrears and arrear calculations for attorneys
• Break down of damages calculations to as per the settlement quote to attorneys
• Completing of the certificates of balance for signing purposes
• Verifying that documents from Attorneys are correct for signing e.g. Affidavit, discovery affidavits and lost document affidavit
• Legal collections
• Requesting of Original and Certified documents from Securities Department
• Payment Capturing on all matters
• Motivations for file write-off
• Capturing and payments for Attorneys
• Forwarding of substitution and Cession documents to debtors, once approved by credit Department
• Deemed Valuations on equipment for CGIC
• Settlement Notifications to debtors
• Offers on the equipment from Supplier
• Follow up on Liquidators Appointments
• Adding information on to the asset register, follow up on outstanding information
• Diarising of events applicable to Legal Matter
• Opening of files for Legal Matters
• Termination of files
• Rehabilitation of files on full arrear payment
• Pre-Legal phoning before files are marked legal
• Phoning of customer for payment or payment arrangements
• Reconciliation of Attorney’s status report to our system
• General office duties
• Assisting Supervisor with updating of processes and documentation
• Printing of new settlement quotes
• Assisting collectors on difficult accounts
• Assisting the Head of Collections on gathering information on matters above R500k

• Maintaining attendance registers of staff
• Handling Petty cash
• Typing of quotes, job cards, invoices and letters
• Drafting and Completion of important documentation
• Answering telephones and screening of calls
• Buying of staff welfare items e.g.Coffee, sugar and stationery
• Maintaining customer records and communication
• Maintaining personnel records
• Aircraft registrations and Administration for SACAA
• Applications for student pilots at SACAA
• Arranging of work permits for Russian workers
• General Office Duties
• Diary Management
• Dealing with SEESA on labour matters
• Handling of disciplinary procedure paperwork
• Domestic and international travel arrangements
• Preparation of salaries for payroll
• Planning of driver schedule for collections and deliveries
• General communication with staff, management and regulators
• Implementing filing systems
• Assist with purchases of required parts / items when the buyer was absent
• Minute taking
• Arrange payment of Director’s personal accounts
• Handling of customer complaints
• Event planning and stand set-ups at airshows
• Sorting of mail and distributing to correct department
• Matching of invoices to account statements
• Placing of vacancies in newspapers
• Placing of Advertisements in magazines
• Planning driver route for the collections from service providers
• Assisting with internal sales
• Sending parcels to clients through freight agencies
• Drafting of staff contracts upon employment or position changes
• Aircraft / kit aircraft/parts sales
• Processing on invoicing, job cards, quotes
• Receiving and collecting of payments
• Client relationship maintaining and building
• Applying for radio licenses at ICASA
• Exportation documents e.g. DA550, F178 forms

• Answering of Telephones
• Petty cash
• Creating of Job cards
• Customer Service
• Handling of Insurance claims
• Account payments
• Debt collection
• General Office Duties
• Overseeing staff in owners absence

• Handling of clients and phone calls
• Processing and submission of insurance claims
• Compiling, providing and finalising of all administration documentation
• Diary Management and scheduling of appointments
• Handling of Petty cash
• Preparation and Payment of salaries
• General Office Duties

• Taking care of children
• Arts and crafts
• Drove them to their activities
• Cultural exchange program

• Lamination of sponge onto leather parts used for vehicle seats
• Ensure accuracy and precision of laminated parts