Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Rihdwan Kippie

Sales Representative
Johannesburg

Summary

As a sales representative with over 15 years experience in the welding and gas industry, I have represented various companies in providing solutions to customers' welding and cutting needs. I have worked closely with businesses in different industries, including manufacturing, fabrication, construction, and healthcare. I am experienced in identifying customer needs, providing product demonstrations, and following up on sales leads. Building strong relationships with customers, meeting their needs, and achieving targets have been my main focus throughout my career. My extensive product knowledge, communication skills, and ability to build strong customer relationships have been a critical part of my success as a sales representative.

Overview

25
25
years of professional experience
5
5
years of post-secondary education

Work History

Sales Representative

Battery Center
Johannesburg
02.2024 - Current
  • Developed and implemented effective sales strategies to exceed revenue targets in assigned territories
  • Developed and maintained relationships with key customers to ensure repeat and referral business
  • Provided exceptional customer service, consistently exceeding customer satisfaction expectations

Operations Manager

Me &Co
Cape Town
09.2019 - 01.2024
  • Established and implemented efficient processes to streamline daily operations
  • Collaborated with executive team to develop long-term strategies for the organization
  • Supervised the maintenance of all equipment in the facility
  • Ensured compliance with all applicable regulations and industry standards

Regional Sales Manager Western Cape Light Industries

Afrox
Cape Town
09.2015 - 08.2018
  • Managed multiple sales pipelines, ensuring timely and accurate forecasting of sales and revenue
  • Handled customer inquiries via phone, email, and live chat in a professional and courteous manner

Account Manager II

Afrox
Cape Town
05.2013 - 08.2015
  • Led the implementation of a new CRM system that increased customer retention by 15%
  • Developed and executed strategic plans to drive sales and profitability in a highly competitive market
  • Established successful relationships with internal stakeholders, including sales and marketing teams

Sales Representative

Afrox
Cape Town
02.2012 - 04.2013
  • Developed and maintained relationships with key customers to ensure repeat and referral business
  • Provided exceptional customer service, consistently exceeding customer satisfaction expectations

Technical Specialist

Afrox
06.2005 - 12.2010
  • Successfully developed technical documentation and training materials to facilitate the onboarding of new employees
  • Effectively troubleshot and resolved a wide range of technical issues related to gas application and welding processes
  • Developed and maintained strong relationships with internal customers and external vendors to resolve customer queries
  • Assisted customers with product and service inquiries

Customer Service Agent

Afrox
02.2000 - 05.2005
  • Provided customer service for over 2 years in a call center environment
  • Handled customer inquiries, complaints, and concerns in a timely and professional manner
  • Demonstrated excellent communication skills, both verbal and written
  • Adhered to company procedures and policies to ensure customer satisfaction

Education

Electrical Engineering -

Northlink College

Welding Inspector 1 - Level 1

SA Institute of Welding

Mechanical Engineering - 1st year

Peninsula Technikon
04.2001 - 01.1998

Skills

Timeline

Sales Representative

Battery Center
02.2024 - Current

Operations Manager

Me &Co
09.2019 - 01.2024

Regional Sales Manager Western Cape Light Industries

Afrox
09.2015 - 08.2018

Account Manager II

Afrox
05.2013 - 08.2015

Sales Representative

Afrox
02.2012 - 04.2013

Technical Specialist

Afrox
06.2005 - 12.2010

Mechanical Engineering - 1st year

Peninsula Technikon
04.2001 - 01.1998

Customer Service Agent

Afrox
02.2000 - 05.2005

Welding Inspector 1 - Level 1

SA Institute of Welding

Electrical Engineering -

Northlink College
Rihdwan KippieSales Representative