Righteousness T. Mataranyika
Barista
32 Inyoka St Mfuleni
Summary
Dedicated Barista experienced in crafting specialty coffee beverages and delivering outstanding customer experiences. Achieved high-quality store operations through strong attention to detail and teamwork. Focused on further developing skills and contributing to a collaborative environment.
Overview
1
1
Language
2
2
Certifications
2
2
years of professional experience
Work History
Barista
Strolla Restaurant
Cape Town
03.2026 - Current
- Trained and mentored new baristas, enhancing team productivity and service quality.
- Managed daily operations, ensuring consistent beverage quality and adherence to safety standards.
- Oversaw inventory management, optimizing stock levels and minimizing waste effectively.
- Developed seasonal beverage menus, increasing customer engagement and driving sales growth.
- Maintained cleanliness and organization of the café, promoting a welcoming atmosphere.
- Collaborated with suppliers to ensure the highest quality coffee beans and ingredients.
Barista
Xpresso Café N1 City
Cape Town
03.2024 - 01.2026
- Prepared 500+ specialty coffee beverages daily with 95% accuracy, achieving optimal espresso extraction (25-30 seconds) and milk frothing (2-3 minutes) times.
- Welcomed 1000+ guests daily, converting 85% to main course orders (+10% average transaction value) and earning 95% positive feedback on beverage quality and service.
- Maintained 99% cleanliness rating, 99% company presentation standards compliance, and 98% quality control pass rate in the coffee bar area.
- Reduced stock outs by 20% and waste by 15% through proactive monitoring and efficient ordering/storage practices.
- Demonstrated exceptional consistency across all aspects of barista operations, contributing to the establishment's reputation for excellence.
- Provided exceptional customer service, fostering a welcoming environment for guests.
- Managed daily inventory of supplies, ensuring optimal stock levels for operations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled the line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Head Barista
Raphael's Café
HARARE
11.2024 - 07.2025
- Boosted customer satisfaction ratings by 25% through implementation of customer feedback systems and staff training
- Reduced labor costs by 8% through efficient scheduling and workforce optimization
- Maintained a 95% employee retention rate through effective leadership and development opportunities
- Encouraged customers to leave online reviews by providing excellent service and follow-up communication.
- Oversaw daily operations including staff supervision, store management, and inventory audits to ensure smooth functioning.
- Proficient in accessing and using point of sale(GAAP)
- Achieved a 93% health inspection pass rate through rigorous quality control measures
- Implemented new brewing techniques, improving beverage flavor profiles and customer satisfaction.
- Conducted regular staff training sessions to enhance skills and promote a culture of continuous improvement.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Collaborated with team members to streamline workflow during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Assisted in food preparation and table service to support café operations.
- Enhanced social media presence with engaging content on coffee culture, attracting new customers to café.
Education
Barista Certificate -
Drop Beverages
Harare Zimbabwe 04.2001 -
Skills
Beverage preparation
Latte art
Sanitation practices
Customer service excellence
Cash handling
Time management
Attention to detail
Team player
Problem-solving
Bilingual communication
Guest relations
Certification
Food Safety Certification
Timeline
Barista
Strolla Restaurant
03.2026 - Current
Head Barista
Raphael's Café
11.2024 - 07.2025
Barista
Xpresso Café N1 City
03.2024 - 01.2026
Barista Certificate -
Drop Beverages
04.2001 -