Rifumu Kubayi
118 Valley Road, Sunnyside, Pretoria
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
TRAINING ADMINISTRATION OFFICER
SEESA (Pty) Ltd
Pretoria
08.2024 - Current
- Handling of general complaints from clients.
- Engage customers via chat, email, phone, and SMS to assist with orders, product inquiries, and post-purchase needs, with a strong focus on driving conversions and satisfaction.
- Maintain accurate customer records and share trends and insights to improve sales strategies.
- Available during scheduled hours and respond promptly to urgent
requests or changes in client needs. - Training clients with computer courses, Basic excel spreadsheet and customer service courses as a training facilitator.
ADMINISTRATIVE OFFICER
SEESA (Pty) Ltd (3 years - 7 months)
Pretoria
06.2021 - 07.2024
- Handling administrative matters including screening calls, planning meetings, and composing documents.
- Assist with capturing of WSP submissions from different SETA'S before deadline 30 April.
- Provided support to team members in various administrative tasks.
- Managing general complaints and enquiries from clients.
CLIENT SERVICES OFFICER
TP Debt Solutions (7 months)
Johannesburg
10.2020 - 04.2021
- Assisting with debt assessment based on customer's credit profile.
- Provided excellent customer service and achieved high-rate client satisfaction and retention.
- Assisting with debt review for over 5 customers.
Education
Bachelor of Business Administration - Business/Managerial Economics
Richfield Graduate Institute of Technology
06-2024
Diploma in Business Administration - Business/Managerial Economics
Richfield Graduate Institute of Technology
12-2019
Grade 12, 2016
Merensky High School, National Senior Certificate
Skills
- Good MS Office and Outlook
- Excellent written and verbal communication skills
- Strong reading comprehension
- Exceptional logical reasoning and problem-solving abilities
- Ability to learn new systems and follow structured workflows
- Background or familiarity in finance
Languages
English
References
- Serisha Moodley, Skills Develepment Facilitator,(SDF), SEESA (Pty) Ltd, 076 340 0034/012 810 0933
- Sonia Chauke, Skills Development Facilitator, (SDF), LabourNet, 079 556 3436/064 939 3147
- Vonani Baloyi, Mentor, 079 606 0039
Timeline
TRAINING ADMINISTRATION OFFICER
SEESA (Pty) Ltd
08.2024 - Current
ADMINISTRATIVE OFFICER
SEESA (Pty) Ltd (3 years - 7 months)
06.2021 - 07.2024
CLIENT SERVICES OFFICER
TP Debt Solutions (7 months)
10.2020 - 04.2021
Bachelor of Business Administration - Business/Managerial Economics
Richfield Graduate Institute of Technology
Diploma in Business Administration - Business/Managerial Economics
Richfield Graduate Institute of Technology
Grade 12, 2016
Merensky High School, National Senior Certificate