Programming
Rifumo Mabasa
Information Technology Professional
Johannesburg
Summary
Proven in enhancing customer satisfaction and team effectiveness, tenure at Beckman Coulter showcased the adeptness in safety knowledge and problem-solving abilities. By implementing strategic customer service improvements to significantly reduced complaints. Collaborative skills and proficiency in Microsoft applications have consistently supported continuous improvement and adaptability across diverse roles. Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Free Lancer
Upwork.com
Johannesburg
08.2024 - Current
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Strengthened client relationships with consistent communication and timely project updates.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Conducted thorough research to provide well-informed recommendations for clients'' strategic decision-making processes.
Customer Support Contractor
Beckman Coulter
Centurion
11.2022 - 08.2024
- Managed approximately 30 incoming calls and emails per day from customers.
- Assist staff and Channel partners with queries pertaining to the observation of important safety protocols.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Reduced client complaints by implementing a more effective customer service strategy.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
Team Building Facilitator (Part Time)
Vutomi Simulations
Johannesburg
03.2019 - 12.2022
- Managed small groups of about 5 to 15 members during activities.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
Assist Coach (part-time)
North Stars Football
Johannesburg
01.2022 - 10.2022
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
- Advised head coach on discipline, performance, and other decision-making areas.
Education
Bachelor of Science - Biomedical Sciences
University of Witwatersrand
Johannesburg, South Africa 01.2018 - 07.2021
Skills
Quality Control
Safety knowledge
Customer Support
Proficient in [Microsoft application]
Software Development
Continuous Improvement
Adaptability and Flexibility
Desktop Technical Support
Problem-solving abilities
Remote Technical Support
Application installations
Network Troubleshooting and Application support
Additional Information
Currently studying electrical engineering and have a strong passion of generating ideas and coming up with solutions to be apart of projects involving implementation strategies that are beneficial to the growth of the business
Software
Data base management
Spreadsheets
Data analysis
Certification
Data science certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Timeline
CompTiaA+ certificate
10-2024
Free Lancer
Upwork.com
08.2024 - Current
Customer Support Contractor
Beckman Coulter
11.2022 - 08.2024
Data science certificate
09-2022
Assist Coach (part-time)
North Stars Football
01.2022 - 10.2022
Team Building Facilitator (Part Time)
Vutomi Simulations
03.2019 - 12.2022
Bachelor of Science - Biomedical Sciences
University of Witwatersrand
01.2018 - 07.2021