Rifumo Mabasa

Assisted in updating pricing according to product categories.

Contributed to preparation of pricing tender documents.

Supported management of key accounts through planning marketing days and conducting research for client events.

Developed and maintained client relationships to enhance customer satisfaction and encourage repeat business.

Analysed sales data to identify growth opportunities and support strategies for market expansion.

Managed contract negotiations with vendors and suppliers to achieve cost savings and strengthen partnerships.

Coordinated cross-functional teams to facilitate timely execution of commercial projects and improve operational performance.

• Resolved complex customer complaints, fostering positive relationships and enhancing brand loyalty.
• Professionally handled and processed customer complaints, completing in line with the company's procedures.
• Produced customer quotations using CRM system, completing in a timely and accurate manner.
• Created detailed reports on customer service activities and outcomes for senior management review.
• Made outbound calls to customers to clearly explain order situations, next steps and potential outcomes.
• Coordinated with sales and logistics teams to streamline order processing and delivery schedules.
• Managed high-volume customer inquiries via telephone, email, and live chat, delivering exceptional service.
• Trained customer service employees to maintain positive image and reputation.
• Maintained up-to-date knowledge of product offerings, promotions, and policies to provide accurate information.

• Ensured cleanliness and safety of workspaces to reduce accident risks.
• Assisted in addressing complaints through effective communication and problem-solving skills.
• Facilitated training sessions to help participants grasp essential concepts thoroughly.