Microsoft Excel
Rieta Bartels
Customer Care Representative
Velddrif
Summary
I am
- Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
- Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
42
42
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Freelance Consultant
Emdee
Bellville
01.2023 - Current
- Collaborated closely with clients to better understand entire project scope.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation, and data modeling.
- Renegotiated outsourcing contracts to save considerable costs.
- Implemented practices and procedures to reduce expenditures and increase savings.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Collaborated with teams to define, strategize, and implement strategies.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
Technical Consultant
Sanlam
Bellville
10.1986 - 12.1995
- Managed high levels of call flow and responded to IT technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Promoted efficiency among departments with prompt resolution of system issues.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by team.
- Generated reports to track performance and analyze trends.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
- Offered assistance in implementing and developing training programs.
- Tested new software and hardware prior to deployment.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
Nursery School Teacher
Department Of Education
Bellville
01.1982 - 12.1986
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Gathered materials and resources to prepare for lessons and activities.
- Utilized technology to develop instructional materials and activities for children.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Assessed student progress and provided feedback on educational development.
- Developed innovative activities to engage young children in learning process.
- Guided students to develop social, emotional and physical skills.
- Implemented age-appropriate curricula to meet needs of young learners.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
Education
3 Year Teachers Diploma - Primary School Education
Wellington Teachers College
Wellington 01.1978 - 12.1980
Higher Education Diploma - Education
Barkley House Teachers College
Cape Town 01.1981 - 12.1981
Skills
Industry best practices
Knowledgeable in MS Office
Configuration management
Team Leadership & Development
User support
Client Relationships
Project Management
Processes and procedures
Strategic planning
Data Gathering
Accomplishments
- Started and run a team of twelve staff members when I managed a Call Centre for end-user support after SAP implementation for the biggest liquor company in the country
- Achieved perfect score with zero comebacks through effectively profile migration of four thousand users migrating to new computer systems.
- Documented and resolved merger of two companies and their data which led to clean database and eradication of duplicates and incorrect information
- Certified ICDL Microsoft Trainer in all software packages up to Advanced level
Software
Microsoft Word
Microsoft Publisher
Microsoft Outlook
Microsoft Access
QuickBooks
Certification
Microsoft, ICDL
Interests
Anything gadget and crafty
Timeline
Freelance Consultant
Emdee
01.2023 - Current
Microsoft, ICDL
12-2019
Technical Consultant
Sanlam
10.1986 - 12.1995
Nursery School Teacher
Department Of Education
01.1982 - 12.1986
Higher Diploma Education
12-1981
Higher Education Diploma - Education
Barkley House Teachers College
01.1981 - 12.1981
Diploma Education
12-1980
3 Year Teachers Diploma - Primary School Education
Wellington Teachers College
01.1978 - 12.1980