RIEKIE SPENCER
Sports Massage Therapist
Johannesburg
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Sports Massage Therapist
Salt And Stone
01.2021 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided clear, concise instructions to clients to prepare for massage services.
- Basic admin, payment processing and banking.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
Branch Manager, Evening Wear Store
Scarlett Fashion
01.2020 - 12.2021
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Consulted customers to boost product sales and services.
- Banking, admin and general sales procedures.
- Customer appointment management and execution.
- Weekly updating of Facebook and Instagram pages.
Receptionist, Health Spa
Berkley Health Spa
01.2010 - 12.2019
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Certificates - Exercise Science And Personal Training
Trifocus Academy
Johannesburg 04.2001 -
Certificate - Child Care
Intec College
Johannesburg 04.2001 -
Skills
Customer Consultation
Reflective Listening
Administrative Procedures
Front Desk Management
Massage Therapy
Sports Massage
Timeline
Sports Massage Therapist
Salt And Stone
01.2021 - Current
Branch Manager, Evening Wear Store
Scarlett Fashion
01.2020 - 12.2021
Receptionist, Health Spa
Berkley Health Spa
01.2010 - 12.2019
Certificates - Exercise Science And Personal Training
Trifocus Academy
04.2001 -
Certificate - Child Care
Intec College
04.2001 -