RICHMAN NYIKO MKHOMOLE

• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Maintained organized workspace at front desk, contributing to professional atmosphere that welcomed guests upon arrival.
• Resolved guest complaints by addressing issues with rooms promptly.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Attended staff meetings and brought issues to attention of upper management.
• Optimized room inventory management, resulting in reduced overbooking occurrences.
• Streamlined check-in and check-out processes for smoother guest experience.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Oversaw daily cash reconciliations, maintaining accurate financial records for front desk department.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
• Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
• Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Collaborated with housekeeping and maintenance departments to ensure rooms were ready in timely manner.
• Mentored and trained new hires, fostering supportive work environment that facilitated professional growth.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
• Checked guests in out of hotel, made reservations, and processed payments.
• Kept accounts in balance and ran daily reports to verify totals.
• Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Increased repeat business by providing exceptional service and promptly handling guest feedback.
• Handled tasks and responsibilities for front office employees during periods of understaffing
• Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival
• Resolved guest complaints by addressing issues with rooms promptly
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service
• Attended staff meetings and brought issues to attention of upper management
• Increased repeat business by providing exceptional service and promptly handling guest feedback
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors
• Optimized room inventory management, resulting in reduced overbooking occurrences
• Streamlined check-in and check-out processes for a smoother guest experience
• Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department
• Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency
• Trained new staff on correct procedures, compliance requirements, and performance strategies
• Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms
• Managed team schedules, ensuring adequate staffing levels for optimal front desk operations
• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns
• Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
• Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly
• Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth
• Kept accounts in balance and ran daily reports to verify totals
• Followed company security and check-in policies and procedures and reported suspicious activity to supervisor
• Checked guests in out of hotel, made reservations, and processed payments
• Implemented policies and procedures to maintain compliance with brand standards and local regulations
• Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay
• Managed front desk maintenance of client records and lab data
• Coordinated with sales department to identify potential leads from incoming inquiries
• Promoted upselling opportunities to maximize revenue through available add-ons and packages
• Utilized property management software effectively for booking management, reporting, and tracking performance metrics
• Established strong rapport with returning guests while building new connections with first-time visitors
• Ensured data accuracy through regular audits of guest profiles
• Developed strong relationships with corporate clients, securing long-term contracts for group bookings
• Successfully managed budgets and allocated resources to maximize productivity and profitability
• Evaluated employee performance and conveyed constructive feedback to improve skills
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
• Leveraged data and analytics to make informed decisions and drive business improvements
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
• Controlled resources and assets for department activities to comply with industry standards and government regulations
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs
• Established team priorities, maintained schedules and monitored performance
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
• Launched quality assurance practices for each phase of development
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
• Set aggressive targets for employees to drive company success and strengthen motivation
• Identified and communicated customer needs to supply chain capacity and quality teams
• Developed detailed plans based on broad guidance and direction
• Established performance goals for employees and provided feedback on methods for reaching those milestones
• Managed senior-level personnel working in marketing and sales capacities
• Streamlined and monitored quality programs to alleviate overdue compliance activities
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
• Defined clear targets and objectives and communicated to other team members
• Assisted in organizing and overseeing assignments to drive operational excellence
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers

Duties included accurate entry of study data in timely manner

• Ensure security and confidentiality of client’s sensitive data both electronic data and case report forms are kept safe in safe lockable place
• Participate in ongoing Data management training
• Ensure that GCP guidelines are followed
• Daily capturing of data into iMedidata, iDataFax, RedCap, and Emme’s database (in-house EDC)
• SOP Review, maintenance, and development as required
• Design data capturing sheets for daily recording of data
• Prepare reports as required by sponsors, stakeholders, Project Director, and CEO
• Monitor and assure data quality
• Ensure development of tracking tools and checklists to assist sites with data flow management
• Provide ongoing Data Management training for all relevant study personnel
• QC database and source document before and after capturing.

• Verifies suitability of specimens for processing
• Receives, labels, and sorts specimens for testing according to SOP
• Captures patient’s information into in-house system
• Creates shipping lists of samples for distribution to laboratories
• Administers distribution of samples to ensure smooth funnelling of specimens to various disciplines
• Receipt and downloading of electronic referrals to correlate specimen received with information provided and follow up accordingly, in order to improve turnaround times
• Responsible for appropriate packaging, recording, and monitoring of all outgoing referral specimens
• Keeps specimen request forms, Chain of custody forms, and Accountability logs for audit purposes
• Handle administrative queries, phone out results, and initiate printing and faxing of reports
• Advise clinicians/nurses on type of samples and/or sample containers required to perform specific tests in order to prevent incorrect samples.

• Duties included accurate entry of study data in timely manner
• Ensure security and confidentiality of client’s sensitive data both electronic data and case report forms are kept safe in safe lockable place
• Participate in ongoing Data management training
• Ensure that GCP guidelines are followed
• Daily capturing of data into immedidate, iDataFax, and RedCap databases (in-house systems)
• SOP Review, maintenance, and development as required
• Design data capturing sheets for daily recording of data
• Prepare reports as required by sponsors, stakeholders, Project Director, and CEO
• Monitor and assure data quality
• Ensure development of tracking tools and checklists to assist sites with data flow management
• Provide ongoing Data Management training for all relevant study personnel
• QC database and source document before and after capturing.

• Perform administrative functions pertaining to department
• Provide daily, weekly, monthly, Lab, and statistical reports
• Conduct daily identification and organise follow-up of abnormal Lab results
• Apply all safety and housekeeping regulations according to policy and acquisition control
• Plan, Facilitate and Monitor quality control procedures on daily basis
• Receive, check orders against invoices, and unpack stock
• Perform cycle counts and stock takes as well as capture stock takes and investigate variances and ensure that maintenance and quality control forms are updated and captured
• Measure and share programmatic achievements in order to ensure accountability
• Organise and facilitate bi-weekly and monthly meetings with Medical staff
• Generate weekly and monthly reports, inventory control, and ordering
• Handling of incoming and outgoing mail as well as telephonic inquiries
• Liaise with data management and quality improvement team ensuring quality
• Review request forms and data for completeness, accuracy, and consistency
• Collect and store data appropriately as per Standards of Procedure (SOP)
• Adhere to all data management SOPs, guidelines, and confidentiality agreements
• Ensure all Quality Control forms and reports are submitted on time
• Ensure that all projects reporting tools are in line with set standards to maintain quality assurance and conduct administration and turnaround time of reporting on all quality improvement initiatives
• Provide support to Clinical staff to ensure accurate documentation and reporting on all quality policies and procedures
• Attend networking meetings and provide feedback
• Participate in research projects relevant to programs
• Verify and clean patient data and capture patient documentation on electronic database
• Work with site staff to ensure accurate completion of forms/files and to rectify any problems
• Maintain logical filing system of patient forms
• Maintain quality of electronic manual patient data to standard required for program.