Summary
Overview
Work History
Education
Skills
Websites
References
Affiliations
LEADERSHIP/ACHIEVEMENTS
Timeline
Generic
RICHARD MFUNDI NDENGANE

RICHARD MFUNDI NDENGANE

Trade Marketing & Distribution
68 Northpine Drive, Northpine, Brackenfell

Summary

A results-driven and versatile professional in store operations, trade marketing, and customer relationship management with over 15 years of experience in the FMCG and retail sectors. I developed my skills in people management, brand activation, and business development while working as a Trade Marketing and Distribution Representative at British American Tobacco (BAT). In my role as Sales Manager at Shoprite Group, I have honed my analytical, strategic planning, and leadership abilities, which promote operational excellence and sales growth. In addition to having a Master’s degree in retail business management, I have experience as a part-time lecturer at Cape Peninsula University of Technology. In fiercely competitive marketplaces, my strong leadership, analytical skillset, and relationship management abilities allow me to provide outstanding customer experiences, operational excellence, and sustainable development.

Overview

26
26
years of professional experience

Work History

Lecturer

Cape Peninsula University of Technology
01.2020 - Current
  • Lesson planning, preparation and research
  • Contact/teaching time with pupils
  • Checking and assessing pupils' work
  • Encouraging personal development via tutorial/pastoral work
  • Invigilating examinations
  • Arranging work experience placements
  • Supervising postgraduate students and staff
  • Attending staff meetings
  • Liaising with other professionals/employers
  • Subjects Taught: Retail Business Management 1 & 2, Supply Chain Management 1 & 2, Business Management 2, E-Commerce For Retailing 4, Retail Operations Management 2
  • Dissertation Supervised: One student (Avivwe Ntlokwana), Master’s Degree: Retailing
  • Period of Employment: 2020 – Date

Trade Marketing & Distribution

British American Tobacco South Africa (BATSA)
01.2012 - Current
  • Monitoring all agreed brand priorities, levels of investment, volume and profit goals by region/brand.
  • Managing Pack n Stack merchandisers for instore execution with planograming, cycle activations and opposition updates.
  • Provide input to the merchandisers to assist in the development of activity cycle planning.
  • Interpret and analyse information in respect of customer account, consumer, competitor activity and opportunities for brand development.
  • Understand industry, customer and consumer profiles through regular market visits, attending consumer/brand feedback sessions, etc.
  • Period of Employment: 2012 – Date

Sales Manager

Shoprite/ Checkers Group
01.2010 - 01.2012
  • Driving sales program and liaising with head office
  • Preparing promotional materials and displays
  • Dealing with customer queries and complaints
  • Maintaining statistical and financial records
  • Managing sales budgets
  • Ensuring compliance with health and safety legislation
  • Planning and implementing store promotions
  • Overseeing pricing and stock control
  • Recruiting, training, supervising and appraising staff
  • Period of Employment: 2010 – 2012


Reason for Leaving: Better Prospects

Supervisor & Cashier

Pick ‘n Pay (Promenade Mall)
01.2005 - 01.2010
  • Draws up and controls till and Front End schedules to ensure customer service standards at all times.
  • Maintains, controls and supervises the duties of the Cashier, Till Packers, Kiosk Attendants, Parcel Counter Attendants and Trolley Porters
  • To be at all times friendly, courteous and presentable to all customers.
  • To ensure that all customers receive legible, correct till slip, that merchandise is handled in a considerate manner.
  • To be considerate and careful when handling money. Ensure to balance the money at the cash office.
  • Always go an extra mile for the customer and Ensure customer is happy at all times so as to increase traffic flow in the store.
  • Provide assistance to customers when required i.e. Price Queries, Merchandise Queries, Cheque and Credit Card queries.


Reason for Leaving: Better Prospects

Intern: Sales Rep.

Pack n Stack
03.2008 - 07.2008
  • Store Visits: To check PI Labels, Expiry Dates and Damaged Stock, Hygiene and Neatness, that stock is Merchandised according to the Flow (Planogram)
  • To check Returns and uplift them
  • To check Merchandiser’s Attendance Register and instill Company Disciplines
  • Ensure sufficient stock is available and ordered on time
  • To be trained in Human Resource department and to understand the processes Industrial Relation understanding and all the labour acts i.e. Basic Conditions of Employment Act, Labour Relations Act, Employment Equity Act etc.
  • To understand the company systems i.e. SAP
  • To manage all the accounts of the company i.e. Simba; Colgate, Kellogg’s, Kimberly Clark etc.


Reason for Leaving: Contract Expired

Order Picker

Walker Bay Spice Works
01.2003 - 01.2005
  • To process all the incoming orders from our clients and report any shortages of stock to Senior Management
  • To maintain a hygienically clean environment so as to ensure high-quality stock to uphold sound relations with our clients.
  • To ensure that the clients receive their stock on time and always maintains swiftness and efficiency.


Reason for Leaving: Better Prospects

Voter Education Trainer

Independent Electoral Commission (IEC)
10.1999 - 01.2000
  • To train the Field Workers on voter education and how to convey it the ordinary citizens of South Africa.
  • To ensure that the training material is available and other logistics i.e. transport is in place, the venue etc.
  • To ensure all the wards within the specified region are covered from location to location.
  • Ensure that all the field workers are available prior and after the voting day for counting.


Reason for Leaving: Contract Expired

Education

Master’s Degree - Retail Business Management

Cape Peninsula University of Technology
01.2019

Bachelor’s Degree - Retail Business Management

Cape Peninsula University of Technology
01.2015

Grade 12 (Matric) - English, Xhosa, Afrikaans, Economics, Accounting & Business Economics

Thembelihle High School
01.1999

Skills

  • Strategic Planning and Business Development
  • Retail and FMCG Operations Management
  • Trade Marketing and Brand Activation
  • Leadership and Team Development
  • Customer Relationship Management (CRM)
  • Sales Growth and Performance Optimisation
  • Market Analysis and Consumer Insights
  • Service Quality and Brand Equity Building
  • Store Atmospherics
  • Communication and Stakeholder Engagement

References

  • Roger B., Mason, Honorary Research Professor, rogerm@dut.ac.za, 079 920 8208, 079 037 1487, Durban University of Technology
  • Jongikhaya, Qwaqwa, Country Manager, jongikhaya_qwaqwa@bat.com, 021 003 6407, 082 474 4578, British American Tobacco South Africa (BATSA)
  • Lonwabo, Magoda, Store Manager, lmagoda@pnp.co.za, 021 887 8790, 083 246 2915, Pick ‘n Pay
  • Thami, Khonza, Branch Manager, 046286@shoprite.co.za, 021 360 1700, 083 351 7009, 073 570 6801, Shoprite/Checkers

Affiliations

Ministerial Council Member False Bay College: 2023-Present

LEADERSHIP/ACHIEVEMENTS

  • Chairman/Founder – Mfundi Skills Development
  • Co-founder – Sandisukhanyo Foundation
  • Self-Management Skills Certificate at CPUT
  • Computer Literacy Certificate – Megabro Computer School
  • Tutor Certificate at CPUT

Timeline

Lecturer

Cape Peninsula University of Technology
01.2020 - Current

Trade Marketing & Distribution

British American Tobacco South Africa (BATSA)
01.2012 - Current

Sales Manager

Shoprite/ Checkers Group
01.2010 - 01.2012

Intern: Sales Rep.

Pack n Stack
03.2008 - 07.2008

Supervisor & Cashier

Pick ‘n Pay (Promenade Mall)
01.2005 - 01.2010

Order Picker

Walker Bay Spice Works
01.2003 - 01.2005

Voter Education Trainer

Independent Electoral Commission (IEC)
10.1999 - 01.2000

Bachelor’s Degree - Retail Business Management

Cape Peninsula University of Technology

Grade 12 (Matric) - English, Xhosa, Afrikaans, Economics, Accounting & Business Economics

Thembelihle High School

Master’s Degree - Retail Business Management

Cape Peninsula University of Technology
RICHARD MFUNDI NDENGANETrade Marketing & Distribution