Richard Zwane
Consultant
Johannesburg,SA
Summary
Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands. Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 10 years of progressive retail management experience to positively impact business operations.
Overview
33
33
years of professional experience
1
1
year of post-secondary education
Work History
Audit Consultant
LMMT Diglossia Inc.
04.2024 - Current
- Implemented data analytics tools to identify trends and anomalies in financial data, leading to more effective audits.
- Advised clients on strategies for mitigating risks associated with regulatory requirements and changes in legislation.
- Developed customized audit plans tailored to client-specific needs and requirements.
- Facilitated clear communication between stakeholders, ensuring smooth auditing process from inception to completion.
- Developed strong relationships with clients built on trust, transparency, and mutual respect during each engagement phase.
- Maintained thorough documentation of all work performed, ensuring seamless handover among team members or future reference.
- Provided expert guidance on accounting standards, regulations, and best practices throughout the audit process.
- Identified and resolved financial discrepancies, strengthening the overall financial integrity of the company.
- Delivered high-quality audit reports within deadlines, resulting in increased client satisfaction levels
Catering Coordinator
Mathews Interiors
04.2017 - Current
- Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Implemented creative solutions to logistical challenges, ensuring timely delivery of services despite unforeseen circumstances.
- Delivered exceptional culinary experiences by working closely with chefs to develop innovative menus tailored to clients'' preferences.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Ensured seamless execution of events with diligent planning and attention to detail.
Regional manager
Shoeinn
11.2013 - 01.2016
- Business monitoring and analysis of all relevant reports and devising action plan to improve on short falls
- Team leadership through developing, coaching and performance management
- Ensuring compliance in finance and stock admin management and controls through consistent planned audits and checklists
- Manage Budgets, Turnover, Profit and Productivity utilizing dated reports
- Ensuring daily compliance and effective management of inventory controls, cash controls and adherence to OHASA standards on daily basis
- Control and manage Local stock transfers and asset movements for group
- Manage merchandising, store layouts, and housekeeping standards and ensure visual standards are kept at impressive levels
- Manage daily, weekly and monthly deadline checklists through consistent controls and audits
- Handling basic HR and IR issues at group level
- Monitor and communicate all internal or external factors that can positively or negatively affect business
- Handling new store openings with contractors, including management and staff selection and training
- Prepare, control, carryout, and finalize stock takes for chain.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Managed budgets and financial reporting for region, providing accurate forecasts and identifying areas for potential savings.
- Launched over 5 new locations through effective management of property acquisitions and construction and financial planning
- Established and maintained operational standards for 6 locations
Store Manager/Trainee junior area manager
JAM clothing
08.2010 - 03.2013
- Customer Service management and training
- Staff leadership through developing, coaching and performance management
- Ensuring compliance in finance and stock admin management and controls
- Manage Budgets, Turnover, Profit and Productivity
- Ensuring daily compliance and effective management of inventory controls, cash controls and adherence to OHASA standards
- Control and manage Local stock transfers and asset movements for the Gauteng stores
- Ensure compliance on agreed merchandising, store layout and housekeeping standards
- Manage daily, weekly and monthly deadline checklists through consistent controls and audits
- Handling basic HR and IR issues at store level
- Monitor and communicate all internal or external factors that can positively or negatively affect the business
- Assist with new store openings including management and staff training
- Prepare carryout, control and finalize stock takes in local branches.
Store Assistant Manager
Boardman's Sandton Johannesburg
09.2008 - 08.2009
- Managing Profit and Cost containment
- Managing Risk and New Business
- Managing Security and OHASA
- Managing Staff and HR issues
- Managing Admin and Audit compliance
- Managing Inventory and Merchandising
- Managing Customer Service
- Managing new business and action plan development
- Management of all retails and formulating sound Loss Action Plans.
Operational Store Assistant Manager
Edgar's Vanderbijlpark
09.2009 - 07.2009
- Customer Service Management and training
- Merchandising and store layout Management
- Budgets and Financial Management
- Maximizing Turnover/Profit and Productivity
- People Management and Development
- Market Intelligence and completion analysis
- New Business Development and promotion
- Business reports analysis and action plan implementation
- Store controls and compliance audits
- Promotions and Communication Management
- Inventory control, management and Retails planning and execution.
Store Assistant Manager
Edgar's Randfontein
04.2007 - 08.2008
- Customer Service Delivery and training and Monitoring
- Merchandising and store layout Management
- Budget and Financial Management
- Maximizing Turnover/Profit and Productivity
- People Management and development
- Market Intelligence and competition analysis
- New Business Development and promotion
- Store controls and compliance audits
- Promotions and Communication Management.
Cashier Supervisor, Stockroom Manager to Store Manager
CNA Cresta
03.2003 - 03.2007
- Customer Service Delivery
- Cash Office and all Service Centre Management
- Merchandise Management
- Budget and Financial Management
- Maximizing Turnover/Profit and Productivity
- People Management
- Market Intelligence
- New Business Development
- Store controls and Audit compliance
- Promotions and Communication Management.
PhotoLab operator, Cashier supervisor to Casual late shift assistant manager
Quest Flexi Staffing – CNA Cresta
01.1999 - 03.2003
- Developing and Printing of photos
- Customer service and general shift management
- Casual staff scheduling
- Cash office duties
- Housekeeping and merchandising management
- Casual staff HR and IR issues management
- Receiving and unpacking of stock
- Inventory Administration and filing
- Stock take team leader.
Site supervisor and foreman
Rise and Shine Construction (part-time employment)
01.1999 - 08.1999
- Recruitment and management of staff
- Equipment Hire
- Material management and security
- Site project progress management
- Company driver.
General business unit manager
Action Cinema
01.1996 - 10.1998
- Inventory management
- Admin capture and Filling
- Staff management
- Complex maintenance
- Products quality management
- General management duties.
Marketing and promotions Officer
Maxi Movies (Ster – Kinekor)
01.1995 - 07.1996
- Creating Brand awareness
- Coaching and Training Franchisees on daily cinema routines
- Analysing market trends on different outlets
- Handling new outlets openings
- Managing and implementing all promotions.
Kitchen and Stockroom Manager
Juice Oasis Cresta (Juicy Lucy)
01.1994 - 09.1995
- Kitchen Staff Scheduling and roaster management
- Placing of inventory orders
- Product quality checks
- Supervising the kitchen tasks
- Handling customer complaints and queries
- General Housekeeping.
Cashier Supervisor, Cinema Controller to Cinema Manager
Ster-Kinekor Eastgate, Constantia Benoni to Ster-Kinekor Springs
01.1992 - 01.1994
- Staff Planning and scheduling
- Inventory control and management
- Customer Service
- Housekeeping
- Perfect Cinema Presentation
- Product Quality checks
- General admin capturing and filing
- Ensuring overall cinema management.
Education
High School Diploma -
Ibhongo Senior Secondary
Johannesburg Soweto 01.2024 - 12.2024
Skills
Sales & Customer Services training implementation coaching and management
Store merchandising, layouts and housekeeping standards management and compliance as per set standards
Cinema Projection and Presentation
Info and data capturing, all kinds of filing and overall general admin skills
Housekeeping standards, OHASA, merchandising disciplines and layout management
P & L and Sales reports analysis, presentation and feedback by means of action plans
Retail and Inventory Management
Coaching, Team Leadership and people management
Planning, organising and resource management to meet productivity and budgetary requirements
Policy and process management implementation and compliance audits
Sales & Customer Services training implementation coaching and management
Middlename
Khehla
Idnumber
7409305348084
Race
African
Driverslicense
Code 10
Disability
None
Yearsofexperience
1 years plus
Specialachievements
- Management Development Programmes
- Customer Services Certificates
- First Aid and OHASA Course
Computerpackages
- MS Office
- Internet Explorer
- MS Excel
- MS Access
- MS Outlook
- MS Power Point
- MS Word
- Outlook Express
- Retail man (CNA Systems)
- Retek, Avenew and Citrix (Edcon systems)
Preferredname
Richard
Personal Information
Nationality: South African
Training
- Management Development Programme @ Ster Kinekor
- Cinema Projection
- Management Development Programme @ CNA
- In House Training @ Edcon
Timeline
Audit Consultant
LMMT Diglossia Inc.
04.2024 - Current
High School Diploma -
Ibhongo Senior Secondary
01.2024 - 12.2024
Catering Coordinator
Mathews Interiors
04.2017 - Current
Regional manager
Shoeinn
11.2013 - 01.2016
Store Manager/Trainee junior area manager
JAM clothing
08.2010 - 03.2013
Operational Store Assistant Manager
Edgar's Vanderbijlpark
09.2009 - 07.2009
Store Assistant Manager
Boardman's Sandton Johannesburg
09.2008 - 08.2009
Store Assistant Manager
Edgar's Randfontein
04.2007 - 08.2008
Cashier Supervisor, Stockroom Manager to Store Manager
CNA Cresta
03.2003 - 03.2007
PhotoLab operator, Cashier supervisor to Casual late shift assistant manager
Quest Flexi Staffing – CNA Cresta
01.1999 - 03.2003
Site supervisor and foreman
Rise and Shine Construction (part-time employment)
01.1999 - 08.1999
General business unit manager
Action Cinema
01.1996 - 10.1998
Marketing and promotions Officer
Maxi Movies (Ster – Kinekor)
01.1995 - 07.1996
Kitchen and Stockroom Manager
Juice Oasis Cresta (Juicy Lucy)
01.1994 - 09.1995
Cashier Supervisor, Cinema Controller to Cinema Manager
Ster-Kinekor Eastgate, Constantia Benoni to Ster-Kinekor Springs
01.1992 - 01.1994