Richard Roberts

20+ years’ success developing bottom line impact through strategic initiatives aligned with emergent business strategies. Proven track record of leading business operations to achieve corporate objective with minimum utilisation of resources. Excel at overseeing programme strategy, delivery, and implementation. Expert presenter, negotiator, and businessperson; able to forge solid relationships with partners and build consensus across multiple organisational levels. Articulate and refined communicator. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.

• RLActive, Stellenbosch, South Africa, Principal Consultant, 2018, Present, Consulting on developing business strategies, IT digital strategies, big data projects and programme management of complex IT projects., National retailer digital transformation journey (ongoing) using IOT in store for 360 customer view., Large insurance company Master Data transformation., Large national retailer Analytical and fraud detection system implementation., Large national construction company process efficiency using sensors and analytics to optimise processes., Western Cape Government, consolidation of 5 systems., Private Medical Group, IT strategy and budgeting.
• Stonefield Group, Cape Town, South Africa, COO, 2018, Perform various operations, including developing business strategies, implementing company procedures, guiding and motivating employees, liaising with customers and advising on strategic projects., Large financial services company, optimised HR processes using software bots., Large utility, built a monitoring system for all operations into a single operations centre., Strategic Sourcing and project management.
• Datanomix, Cape Town, South Africa, CHIEF OPERATING OFFICER, 2014, 2018, Steered various company operations to ensure the delivery of high customer satisfaction level and continuous improvement through software development and process automation., Designed and developed the DNX operate service by incorporating into SAS’s global delivery programme., Migrated a large insurance company within 11 months from SAS BI platform to different technology without compromising the business operations., Established the DNX operating platform and OSS/BSS tool as well as secured a BBEEE deal with AIH (Pty) Ltd., Increased operational efficiency by streamlining business operations and ensuring the contract/risk management in line with statutory compliance for large insurance company using analytics and bots.
• British Telecom - Global Services, Johannesburg, South Africa, CHIEF OPERATING OFFICER - MIDDLE EAST & AFRICA, 2010, 2014, Improved revenue, profitability, and business growth by developing and implementing strategic plans in accordance with the company's mission and objectives. Oversaw company operations to enhance productivity, efficiency, quality, service, and cost-effective management of resources. Conducted readiness assessments, evaluated results, and presented findings in a logical and easy-to-understand manner., Established centralised commercial management office in MEA to oversee all commercial finance, quotes, bid offers, and asset management operations., Achieved revenue targets of £180M by efficiently managing “Prosperity 3” programme., Efficiently utilised the Turkey satellite hub as a disaster recovery centre for large corporates in Asia., Optimised large German bank central treasury operations by incorporating financial trackers using machine learning and AI improving efficiency.
• BT (British Telecom), Turkey, Country Manager
• Shoprite Group, IT Services Manager
• Dimension Data, Global Operations Manager
• Medway Consulting, Technical Director
• Persetel Networks, Branch Services Manager
• South African Airforce, Crew Chief

• National Higher Diploma – Electronics (N6)
• Diploma Data Metrics
• SAS Product Management
• Big Data Mining and Analytics
• ITIL Foundation Certification
• Strathham Bryce Pre-Sales skills
• Bay Networks Certified Expert, Routers & Switches
• Microsoft Certified Engineer
• Novell Certified Engineer
• C++

• Chartered Secretary (ICSA), Institute of Chartered Secretaries & Administrators (ICSA), True
• Advanced Management Programme, Henley Business School, UK
• Dimension Data Management Development Programme, Manchester Business School, UK

• Nikki Akerzhoul, BT Global Services – Contract Director, 0820490049
• Pete Martin, Northwind Capital – Director, 0723990456
• Van der Spuy Brink, Corvus, 0836091296