Rich Ntako Shihlomule
Germiston
Overview
12
12
years of professional experience
Work History
Senior Credit Controller (Team Leader) & Assistant Credit Manager
Saint Gobain
10.2023 - Current
- Close working relationship between the AR Team Leader – Key Accounts and the Key Accounts Manager (BU) to ensure that overdue accounts, pending rebates and claims deducted from the customers’ account are resolved within the minimum turnaround time
- Developing and sustaining solid relationships with Key account customers that bring in the most income for the company
- Addressing and resolving Key Account customers’ complaints
- Acting as the main point of contact between Key Account customers and internal stakeholders
- Compiling reports on the progress on Key Accounts to include at a minimum overdue, unallocated payments and claims pending resolution
- Decision making with regards to overdue accounts, credit limits exceeded and claims in collaboration with Key Accounts Managers (BU) & Financial Management team
- Developing a thorough understanding of Key Account customers’ needs and requirements and preparing solutions from an accounts receivable perspective
- Resolving queries to ensure timeous payment is collected with the assistance of the sales representative and client
- Daily following up on overdue invoices via telephone, teams, and email to ensure maximum collections are met
- Meet targets and deadlines set for all KPI`s in line with BU requirements (Cash collection as % of Sales, Total % overdue, Unallocated deposits/credits less than 60 days, line-item text is updated, claims resolution
- Set according to MSA with BU
- Maintain accurate notes/records of discussions and meetings of all Key account clients on Debtsource and SAP
- Identify and report on change in payment trends from customers to alert the business unit to decrease risk exposure
- Logging of claims for Key Account customers from all remittances received and the designated claims mailbox
- Ensure that all claims for Key accounts are logged timeously by the Credit Controllers
- Follow-up on all logged claims is to be done in SAP with assistance from the sales rep or plant
- Claims that is deemed as valid must be loaded on Winshuttle for the necessary approvals to be obtained and routed back to the applicable Credit Controller to process the credit note in SAP
- To accurately capture all incoming funds and the processing of credit notes
- Respond quick and accurately to our internal and external clients regarding outstanding invoices, claims, rebates, and refunds
- Propose bad debt write offs to the BU
- Motivation for change: Company is planning to move the AR team to overseas
Senior Credit Controller (Team Leader) & Assistant Credit Manager
Barron
01.2021 - Current
- Allocate money from the bank statement
- Lead the team of 10 people allocating the work
- Negotiate and settle claims with the insured
- Work on age analysis daily
- Assist the team with claims on CGIC and applying for cover for new employees
- Make sure handing over clients with non-payment
- Download report unallocated report and work on it
- Effectively manage all relevant claims tasks and claims handling process to achieve timely settlement and to minimize leakage
- Ensure actions from monthly business unit provisioning meetings are followed up
- Run and review customer statements before sending to the customer
- Visit client onsite to negotiate settlement on the outstanding accounts
- Assist audit preparation
- Set monthly targets and task the team to collect
- Handle the hand over for the customer with long overdue
- Team player and motivate the team to always achieve the target
- Prepare the monthly report and approve the provision
- Motivation for change: Career growth
Senior Credit Controller
Hitachi Construction Machinery
07.2019 - 12.2020
- Company Overview: (Construction Machinery Provider)
- Allocate money from the bank statement
- Negotiate and settle claims with the insured
- Work on age analysis daily to reduce the percentage low
- Download report unallocated report and work on it
- Effectively manage all relevant claims tasks and claims handling process to achieve timely settlement and to minimize leakage
- Help to collect the overdue on the overdue machines rented to the mines
- Ensure actions from monthly business unit provisioning meetings are followed up
- Run and review customer statements before sending to the customer
- Received all the credit app and open the account prepare information to the manager to approve the credit limit
- Visit client onsite to negotiate settlement on the outstanding accounts
- Assist audit preparation as well as with monthly target to 9 branches
- Send out daily bank statement to 9 branches
- Responsible for the monthly reporting and the achievements made
- Render aid to allocate and match the remittance
- Assist with the sales account
- (Construction Machinery Provider)
- Motivation for change: Career growth
Credit Controller – Finance & Salvage Claims & Group Sourcing & Niche
Santam
07.2017 - 06.2019
- Company Overview: (Insurance)
- Allocate money from the bank statement
- Do recon to all the Aviation Accounts daily
- Allocate premium via KIT system
- Work closely with over 1000 dealerships that they collect money from monthly
- Deal with policies for debit orders
- Negotiate and settle claims with the insured
- Work on age analysis every day
- Download report unallocated report and work on it
- Request the Bordereau with client to prepare them, then request for CCE, prepare for allocation
- Follow up on the outstanding payment, and make sure that client pays on time
- Accountable for all claim interactions directly with the client
- Identify, investigate, and resolve any issues relating to claim being handled in line with Santam policies
- Prepare the reconciliations of accounts monthly for reporting
- Monthly stats and ageing reports
- Effectively manage all relevant claims tasks and claims handling process to achieve timely settlement and to minimize leakage
- Ensure collections are effectively managed on current billings and overdue invoices
- Ensure actions from monthly business unit provisioning meetings are followed up
- Run and review customer statements before sending to the customer
- Analyse overdue amounts on accounts to highlight areas of improvement or problems to be attended to
- Report on the age analysis progress made weekly to the team leader
- Handle all queries credit-related queries
- Credit management and A/R payment processing
- Statement preparations and uploads done timeously within the agreed SLA
- Prepare journals with supporting documentation every month to be able to report on them
- Accountable for feeding back improvement suggestions
- All activities to reduce customer outstanding debts
- Perform claim investigations thoroughly, and manage the book value 200 million to 400 million
- Manage the decision process on disconnecting customers when payments cannot be negotiated
- (Insurance)
- Motivation for change: Career growth
Senior Credit Controller – Department of Wellness Finance
Prime Cure Health
12.2012 - 06.2017
- Company Overview: (Healthcare)
- Reconcile, note, and report discrepancies found in records
- Verify major debtors, and deal with the Book value of 600 million – 700 millions
- Monthly update spreadsheets required for reporting to the GDE and internal purposes
- Perform financial calculations such as amounts due, interest charges, balances, discounts, equity, and principal
- Perform general office duties such as filing, answering telephones, and handling routine correspondence
- Receive, record, and bank cash, cheques, and vouchers
- Process daily supplier invoices on Pastel Partner supplier module, received from various departments
- Compare computer printouts against manually maintained journals to determine if they match
- Understand exchange control requirements, follow up on non-payment from suppliers
- Transfer details from separate journals to general ledgers and/or data processing sheets
- Accuracy in the checking of foreign of export document
- (Healthcare)
- Motivation for change: Career growth
Timeline
Senior Credit Controller (Team Leader) & Assistant Credit Manager
Saint Gobain
10.2023 - Current
Senior Credit Controller (Team Leader) & Assistant Credit Manager
Barron
01.2021 - Current
Senior Credit Controller
Hitachi Construction Machinery
07.2019 - 12.2020
Credit Controller – Finance & Salvage Claims & Group Sourcing & Niche
Santam
07.2017 - 06.2019
Senior Credit Controller – Department of Wellness Finance
Prime Cure Health
12.2012 - 06.2017
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