Ricardo Van Zyl
Maintenance And Facilities Coordinator
Durban
Summary
A dedicated and results-driven professional with a strong work ethic, integrity, and a can-do attitude. A team player who is solution-oriented and committed to going the extra mile. Expertise in facilities management, administration, and client servicing. Excels in collaborative environments and consistently strives for excellence. Holds a Bachelor of Business Administration Honours (NQF Level 8) and brings over nine years of experience in facilities management, seven years in administration, and more than four years in client servicing across diverse industries, including retail, signage, cellular, logistics, and healthcare.
Experienced with coordinating facility operations and maintenance, ensuring safe and efficient environments. Utilizes strong organizational and multitasking skills to manage repairs and vendor services. Knowledge of compliance standards and effective problem-solving for optimal facility conditions.
Overview
25
25
years of professional experience
10063
10063
years of post-secondary education
Work History
Site Services Maintenance & Facilities Coordinator
Aspen Pharmacare Holdings Limited
Durban
06.2019 - Current
- Lead Health & Safety initiatives, serving as Health & Safety Chairman and 16.2 appointee, ensuring a safe work environment and adherence to regulatory requirements
- Assist in the development of emergency preparedness plans, ensuring staff was trained in proper procedures during critical situations.
- Monitor and manage fire safety regulations, including routine inspections and servicing of fire equipment
- Employment Equity Committee Member
- Oversee the maintenance and daily operations of office facilities, ensuring seamless functionality and compliance with company standards
- Manage day-to-day facility operations and critical systems such as HVAC, Fire Alarm, UPS, Generator, Lifts, CCTV, Access Control, Hydrovar Pumps, etc
- Manage company driver, security, cleaning, grounds maintenance to maintain high operational standards
- Develop and execute facility improvement projects, ensuring budget adherence, cost-effectiveness, and quality service delivery
- Conduct regular facility inspections to identify repair needs or improvements.
- Manage contractors effectively while following up on their work ensuring successful completion according to project timelines.Oversee tenant facilities, ensuring their areas are well-maintained, operational needs are met, and service levels are upheld
- Collaborate with internal stakeholders and contractors to streamline operations, enhance workplace efficiency and maintain the building's professional appearance at all times
- Software proficiency includes Microsoft Teams, Outlook, Word, Excel, Siemens BMS, CPAM, SASD, Smart PSS, Integr8, Oper8, Success Factors, CRS, and Go1 Learning
Group Facilities Operations Coordinator
Discovery Health
Durban
03.2015 - 05.2019
- Supported health & safety compliance, conducting fire drills, emergency evacuations, and facility safety checks
- Managed corporate office facilities, overseeing boardroom bookings, office maintenance, and vendor coordination to ensure a productive work environment
- Supervised outsourced cleaning services, office plants maintenance, and other amenities to uphold high workplace standards
- Monitored stock levels and procurement for cleaning supplies, coffee machine consumables, and general office provisions
- Coordinated corporate lifestyle services, including staff gym, on-site car wash, wellness salon services, and concierge delivery solutions
Customer Service Consultant
Discovery Health
Durban
11.2010 - 02.2015
- Provided high-quality customer service by assisting members and medical practitioners as the first point of contact with policy queries, claims processing, and benefit clarifications
- Ensured accuracy of policy information, resolving discrepancies and system errors efficiently
- Delivered prompt and professional resolutions to client concerns, enhancing customer satisfaction and retention
Senior Administrator
Imperial Logistics
Durban
05.2008 - 10.2010
- Managed job card processing, purchase orders, and invoice reconciliations, ensuring accurate financial tracking
- Acted as the key liaison between contractors and internal teams, ensuring timely completion of services and repairs
- Conducted administrative audits and maintained fleet management documentation, ensuring regulatory compliance
Credit Vetting Consultant
iTalk Cellular (MTN)
Durban
12.2004 - 04.2008
- Performed detailed credit checks, verifying customer eligibility for cellular contracts based on financial risk assessments
- Approved or declined contract applications, ensuring compliance with credit policies and financial guidelines
- Addressed customer queries related to credit approvals and collaborated with stores and warehouse teams to manage stock allocations
Rigger
Signergy
Durban
01.2002 - 12.2004
- Installed various types of signage and graphics, ensuring high-quality placements on buildings, vehicles, and light boxes
- Worked at heights using specialised equipment to securely install and maintain branding materials
- Contributed to successful project completions by consistently meeting deadlines.
- Demonstrated leadership abilities in overseeing small team.
Administration Clerk
Hi-Finance (Morkels)
Durban
07.2000 - 12.2001
- Processed customer contracts, conducted credit checks, and handled financial reconciliations
- Managed daily banking tasks, ensuring financial accuracy and compliance with company procedures
- Answered over [Number] calls each day on multi-line telephone systems, supporting communication needs of [Number] staff members.
Education
Bachelor of Business Administration Honours -
Mancosa
12-2024
Business Management -
Mancosa
10-2022
Management -
Damelin
05-2019
Computers and Administration -
Oval International
05-2000
Senior Certificate -
Parkhill Secondary School
12-1998
Skills
- Facilities & Operations Management
- Health & Safety Compliance
- Project Management
- Strategic Planning & Cost Control
- Workplace Efficiency & Space Planning
- Contractor & Vendor Management
- Risk Assessment & Crisis Management
- Leadership & Team Collaboration
- Software Proficiency: MS Office
- Software Proficiency: Siemens BMS
- Software Proficiency: CPAM
- Software Proficiency: SASD
- Software Proficiency: Smart PSS
- Software Proficiency: Integr8
- Software Proficiency: Oper8
Keyachievements
Team of the Year Award, 2006, Team of the Year Award, 2022, Train the Trainer Certificate, 2007, Multiple Top 10% Performer Awards, 2011-2014, Bright Sparks Idea Finalist, 2013, Johnny’s Journal Recognition, 2015, Employee of the Year, 2024, Successfully upgraded Access Control to Integr8 Facial Recognition, 2022, Upgraded CCTV from Hikvision to Dahua SmartPSS, 2023, Facilitated Group Digital Technology Team office relocation, 2023, Project-managed total power shutdown and substation servicing, 2023-2024, Office and parking lighting upgrade to LED, 2024, Board Member, La Lucia Ridge Office Estate Management Association (LLROEMA), 2024-Present
Timeline
Site Services Maintenance & Facilities Coordinator
Aspen Pharmacare Holdings Limited
06.2019 - Current
Group Facilities Operations Coordinator
Discovery Health
03.2015 - 05.2019
Customer Service Consultant
Discovery Health
11.2010 - 02.2015
Senior Administrator
Imperial Logistics
05.2008 - 10.2010
Credit Vetting Consultant
iTalk Cellular (MTN)
12.2004 - 04.2008
Rigger
Signergy
01.2002 - 12.2004
Administration Clerk
Hi-Finance (Morkels)
07.2000 - 12.2001
Bachelor of Business Administration Honours -
Mancosa
Business Management -
Mancosa
Management -
Damelin
Computers and Administration -
Oval International
Senior Certificate -
Parkhill Secondary School
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