Ricardo Fortune

Cleaning and Maintenance

• Repair tools and structure such as buildings, fences and benches using hand and power tools.
• Seeing to the general condition of cleaning, gardening and other equipment.
• Minor repairs to locks, doors, desks, fencing, sport pavilion etc.
• Replacing light bulbs and windowpanes.
• Doing touch-up painting where necessary.
• Un-blocking drains.
• Sweeping, mopping floors, dusting, and empty waste bin
• Clean gutters, hall and remove refuse.

Groundskeeping

• Maintaining school grounds, which may include preparing soil, applying fertilizer, planting flowers grass, plants, trees and shrubs.
• Mowing lawn.
• Preparing soil
• Trimming hedges
• Raking leaves.
• Irrigating garden.
• Removing waste and weeds.
• Maintaining side walks, driveways and parking lots.

Assisting with Events:

• Removing waste and weeds. to set up and take down equipment for school events, sports days, and other activities.

Basic Repairs

• Addressing minor repairs like fixing furniture or replacing broken items.

Waste Management

• Collecting and disposing of refuse, and ensuring proper waste management practices are followed.

Assisting Teachers:

• Providing general support to teachers and staff as needed.

• Co-ordinate catering services and planned menus to compliment the event theme and selected musical or guest speaker.
• Solicited feedback from the clients to access event success and uncover opportunities for improvement
• Worked closely with clients to meet their wedding goals, maintain deadlines and additional requests.
• Hired and cross-trained stuff members for various event-specific functions.
• Coordinated florist, photographers, videographers, musicians, officiants and ceremony participants.
• Maintained excellent food quality standards by creating menus tailored to specific client requirements.
• Enhanced client satisfaction by meticulously planning and executing high-quality catering events.
• Developed strong relationships with vendors, resulting in cost savings and reliable services.
• Addressed any client concerns promptly leading to positive feedback from satisfied clients.
• Mentored junior staff members, increasing overall team performance and job satisfaction.
• Increased repeat business from satisfied customers due to exceptional service delivery during events.
• Managed budgets and resources effectively, ensuring maximum value for clients and the company.
• Coordinated logistics for seamless event execution, including venue selection, setup, teardown, and transportation of materials.
• Ensured strict adherence to health and safety regulations through regular inspections and employee education initiatives.
• Coordinated florists, photographers, and musicians for events.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Adhere to sanitation and safety standards

• Adhere to Health and Safety regulations and requirements in the workplace
• Attending to all incoming, outgoing and unknown mail by opening and sorting mail items daily
• Collect mail daily at Designated Sites (Post Office etc.)
• Sorting all registered mail and incoming faxes daily
• Franking of mail items daily
• Controlling of all courier items
• Prepare and handle all Outgoing mail items for external mail houses
• Handling of all courier activities (UTI, BERCO, FEDEX, XPS, World Mail, Nampost etc.) daily
• Adhere to policies and procedures of DSFM
• Prepare mail and arrange a courier service when required
• Answering and screening of calls
• Filing correspondence, orders and general paperwork in the office
• Answering of phones to note complaints
• Print all work orders as it appears on the system
• Close work orders as they are signed off
• Distribute work order to staff to complete
• Organise functions as requested by the manager
• Manage mailroom staff and performance appraisals
• Handled customer inquiries regarding package status or delivery issues, providing prompt resolutions to maintain satisfaction levels.
• Managed a team of mailroom staff, fostering a positive work environment that improved overall productivity.
• Streamlined mailroom operations by implementing efficient sorting and distribution processes.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

• Log calls accurately on the system.
• Log fault and location details.
• Categorize, prioritize and assign call.
• Note all relevant details and comments.
• Close calls when required.
• Caller Response and Follow-Up
• Respond to callers within the defined response time.
• Provide feedback on job progress.
• Obtain caller satisfaction comments at job close.
• Service Provider Follow-Up
• Follow-up call progress with internal and external service providers.
• Report on poor performance.
• Caller Interaction
• Handle all calls in a polite and friendly manner.
• Handle difficult callers with respect and diplomacy.
• Escalate difficult callers to the relevant Manager when necessary.
• Weekly reports
• Provide feedback and critical observation to the Building Services Manager on daily issues and performance.
• Customer Satisfaction
• Ensure a high level of customer service is provided and maintained.
• Excellent telephone etiquette.
• Bilingual.
• Computer Literacy on MS Packages (MS Word, Excel, PowerPoint and Infor EAM).
• Detail knowledge of all Drake & Scull processes, cost structures, support systems and SLA's in the departments for the handling of enquiries / requests.
• Excellent interpersonal skills.
• Good communication skills.