Rian Dooki
Operations Management
Johannesburg
Summary
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager
HYPROP
Johannesburg
08.2023 - Current
- Drive operational excellence through effective and innovative management.
- Manage all technical aspects of the building
- Drive cost saving initiatives by constantly evaluating expenses.
- Review tenant drawings to ensure landlord compliance.
- Manage capital expenditure projects from zero base.
- Compile budgets.
- Manage utility queries.
- Manage tenant queries & projects.
- Emergency management.
- Crisis management.
- Conflict management.
- Project management.
- People management.
Operations Manager
Orion Group
Johannesburg
06.2022 - 03.2023
- Building management.
- Technical management.
- Soft services management.
- Hospitality management.
Precinct & Security Manager
Fidelity Security (Fourways Mall/Precinct)
Johannesburg
05.2019 - 03.2022
- Developed comprehensive emergency response plans to minimize business disruptions during crises situations.
- Provided executive protection services for high-profile clients, ensuring their safety during public appearances and travel.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
- Collaborated with law enforcement agencies to streamline information sharing during investigations and emergency situations.
- Increased employee safety by conducting regular safety drills and establishing clear evacuation procedures in case of emergencies.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
- Conducted thorough background checks on potential hires to maintain a safe working environment for all employees.
- Oversaw the creation of an incident reporting system that streamlined internal communication regarding potential threats or vulnerabilities.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
- Led regular audits of physical security measures, ensuring compliance with relevant regulations and industry standards.
- Evaluated existing security infrastructure, identifying areas for improvement and recommending cost-effective solutions.
- Established strong relationships with local law enforcement, facilitating collaboration during critical events or investigations.
- Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
- Improved response time to incidents by developing effective communication protocols within the security team.
- Managed budgets effectively while procuring necessary equipment or resources to uphold strict standards in maintaining a secure environment.
- Implemented innovative technologies such as biometric scanners to enhance overall facility security levels significantly.
- Kept team compliant with security protocols and appearance standards.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
Operations Manager
JHI Retail
Johannesburg (Eastgate Shopping Center)
10.2014 - 11.2019
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Implemented quality control systems to boost overall product consistency and reliability.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
Education
Advanced Negotiations
Scot Work
Johannesburg 04.2024
Facility Management
Facility Management
Academy Or York01.2017
Skills
Budgeting and forecasting
Timeline
Operations Manager
HYPROP
08.2023 - Current
Operations Manager
Orion Group
06.2022 - 03.2023
Precinct & Security Manager
Fidelity Security (Fourways Mall/Precinct)
05.2019 - 03.2022
Operations Manager
JHI Retail
10.2014 - 11.2019
Advanced Negotiations
Scot Work
Facility Management
Facility Management
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