RIAAN KAMOETIE
Summary
Experienced Business Analyst and Business Intelligence Engineer with a solid background in financial services, software development, and telecommunications. Proficient in SQL, T-SQL, Microsoft Power BI, SSRS, and enterprise architecture, with a demonstrated history of optimizing systems and processes to meet business needs. Adept at managing full project lifecycles, from requirements gathering and analysis to implementation and support. Highly skilled in communication, team building, and problem-solving, with a proven ability to translate complex technical concepts into business terms and facilitate effective communication between stakeholders. Known for delivering high-quality results and maintaining strong stakeholder relationships. Holds a Bachelor of Commerce in Industrial Psychology and Information Systems from the University of the Western Cape. Fluent in English and Afrikaans.
Overview
8
8
years of professional experience
Work History
Mid Level Business Analyst
Absolute Systems
06.2023 - Current
Business Analyst
Transparent Financial Services
09.2022 - 05.2023
- Support the company's product and systems development by performing analysis and research tasks
- Involvement in the entire systems lifecycle: defining business requirements, designing solutions, performing essential quality assurance tasks and documenting systems throughout deployment
- Work with other departments to refine and manage their system requirements
- Support other departments by extracting and analyzing data from the administration and financial systems
- Assist with tasks that are performed by their department on a daily and monthly basis
- Facilitate design and requirements specification sessions
- Identify appropriate methods to translate business needs into technical requirements
- Creates test plans to validate the technical requirements
- Assist with implementation and support of new or modified software projects as needed
- Recommend solutions that enable the organization to achieve its goals and elicit and analyze the actual needs of the stakeholders
- Facilitate communication between organizational units and play a vital role in aligning the needs of the business with the capabilities delivered by information technology and may serve as a translator between these groups
- Generate interactive reports and charts using SQL
- Extract data from company systems, using IBM DB2
- Analyze methodologies, process disciplines, and software development lifecycle methodologies
- Articulate complex or technical concepts & issues in business terms
- Relationship development with all stakeholders.
Business Analyst
Signature Business Solutions
04.2022 - 08.2022
- Generating reports using SSRS
- Writing up scripts used for customer requirements using SSMS
- Defining business requirements and reporting them back to stakeholders
- Working closely with clients, technicians, and managerial staff
- The ability to analyze data models to deliver logical conclusions.
Business Intelligence Engineer
WIM Technologies
11.2018 - 03.2022
- Implemented process management system using SQL language
- Generated interactive reports and charts using SQL
- Integrated Reports and Charts into proprietary platform (unison)
- Wrote code on XML scripts platform using Unison
- Configured SQL jobs and maintenance plans to ensure database stability and integrity
- Performed regular database backup
- Perform data loads and routine updates on an ongoing basis
- Tested functional compliance of company products, including Unison and backend databases
- Utilized JIRA Confluence to manage incoming tickets from customers
- Query review, scripting, and optimization
- Performed software testing to uncover bugs and troubleshoot
- Monitored and updated back-end data by inter-communicating between PostgreSQL and Unison
- Adjusted software parameters to boost performance and incorporate new features using SQL
- Incorporated extensive familiarity with Unison for data management and backup and recovery accountability
- Created optimal technical solutions to user needs through research and in-depth system analysis
- Built useful reporting deliverables to properly document analysis results and provide performance improvement feedback
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers
- Provided Tier 1 and 2 support to end users (Radio Engineers)
- Documented and analyzed business reports for prompt communication, follow-up, and ongoing support
- Managed workload independently but collaborated with colleagues to complete larger scale tasks in a distributed team environment
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements
- Consulted with engineering team members to determine system loads and develop improvement plans
- Collaborated with developers and performance engineers to enhance supportability and identify performance bottlenecks
- Used interpersonal and communication skills in all interactions, enriching team collaboration, customer relationships, and projects
- Worked closely with clients to establish specifications and system designs
- Maintained existing applications and designed and delivered new applications
- Collaborated on all stages of systems development lifecycle, from requirement gathering to production releases
- Drafted and compiled software release documents based on customer requirements.
RF Optimization Engineer
ZTE Corporation
03.2017 - 01.2018
- Handled a few calls a day to address customer inquiries and concerns
- Configuration of new sites and integration into the network (L1800, L2100, L900)
- Traffic analysis, congestion, and alarms that arise on-site
- Created and strengthened testing procedures to enhance quality controls
- Throughput analysis
- Optimization of bad performing sites for LTE (KPI and Drive Test)
- Investigate, analyze, and resolve LTE network quality received from Drive Test performance results using Actix/TEMS/TEMS Discovery
- Assist Drive Test Engineers with any concerns or problems
- Customer engagement on how to improve or resolve issues and concerns they have
- Increased customer satisfaction by resolving issues rapidly
- Responsible for oversight of the Product Acceptance Committee from the customer
- Daily monitoring of KPI of new added site
- LTE analysis and monitoring of site performance upon completion of site configuration
- Familiar with BMC Remedy Action Request System
- Knowledgeable on Enterprise Asset, Remote Desktop Connection
- Knowledge of MIMO and optimization of these sites
- Utilization of Change Request logs for site new site configuration or upgrades, or any changes needed to be made in the network.
Promoter / Team Leader
Tonic Promotions
08.2016 - 01.2017
- Hands-on marketing
- Interfaced with people
- Promoting products
- Brand marketing, consumer marketing, event marketing
- Sales and stock take
- Admin work
- Team Leader duties: Motivate a group of people
- Ensure sales being made
- Facilitate and assist the marketing team
- Maintain morale and uphold brand integrity, stock management, and ensure a certain Standard to be withheld.
Education
Bachelor of Commerce -
University of The Western Cape
01.2016
Skills
- SQL
- T-SQL
- PROJECT MANAGEMENT
- MS WORD
- MS POWERPOINT
- MICROSOFT POWER BI
- SSRS
- BUSINESS STRATEGY
- BUSINESS ANALYSIS
- ENTERPRISE ARCHITECTURE
- MS EXCEL
- COMMUNICATION MANAGEMENT
- Strong communication and interpersonal skills
- Excellent written and verbal skills
- Presenting
- Great understanding providing and accepting feedback
- Honesty
- Empathetic
- Strongly believe in open communication for better understanding and maintain a tranquil environment
- Hardworking
- Target driven
- Team Building
- Conceptual thinking
- Conflict Management
- Problem Solving and negotiation skills
- Demonstrated leadership and delegation of tasks
- Analytical Thinking
Languages
English
Afrikaans
Timeline
Mid Level Business Analyst
Absolute Systems
06.2023 - Current
Business Analyst
Transparent Financial Services
09.2022 - 05.2023
Business Analyst
Signature Business Solutions
04.2022 - 08.2022
Business Intelligence Engineer
WIM Technologies
11.2018 - 03.2022
RF Optimization Engineer
ZTE Corporation
03.2017 - 01.2018
Promoter / Team Leader
Tonic Promotions
08.2016 - 01.2017
Bachelor of Commerce -
University of The Western Cape
Similar Profiles
Jeffrey S. Nichols IIJeffrey S. Nichols II
General Operations Manager at Burtel Security & Fire SystemsGeneral Operations Manager at Burtel Security & Fire Systems
ANTONIO A. TAMONDONGANTONIO A. TAMONDONG
Collections/Accounts Receivable at Sciens Building Solutions/Absolute Protective SystemsCollections/Accounts Receivable at Sciens Building Solutions/Absolute Protective Systems
Laura ForsytheLaura Forsythe
Front Desk Receptionist at Absolute Vision Care & Absolute Hearing CareFront Desk Receptionist at Absolute Vision Care & Absolute Hearing Care
Mihae TasmadzhievMihae Tasmadzhiev
Software Implementation Expert/ Mid-level Business Analyst at SmartITSoftware Implementation Expert/ Mid-level Business Analyst at SmartIT
Nisha KumariNisha Kumari
Mid-Level Tableau Developer (Business Analyst) at AmazonMid-Level Tableau Developer (Business Analyst) at Amazon