Riaan Grobler
Midrand
Summary
Dynamic leader with a proven track record at MiWay Insurance, adept in operations management and staff leadership. Excelled in reducing claim resolution times and boosting customer engagement through strategic initiatives. Skilled in POS system operation and fostering strong team environments. Achieved significant cost savings and enhanced service quality, demonstrating exceptional problem-solving and interpersonal abilities.
Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Restaurant Owner
Self Employed
01.2016 - 08.2022
- Implemented effective inventory management systems to minimize waste and control food costs.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Supervised daily activities of restaurant and employees.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Recruited, hired, and trained talented staff to fill vacancies.
Claims Assistant
MiWay Insurance
01.2011 - 12.2014
- Reduced claim resolution times with thorough investigation and prompt communication with involved parties.
- Implemented cost-saving measures without compromising quality or accuracy in work output, demonstrating resourcefulness in daily tasks.
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
- Collaborated with team members to expedite high-priority claims for faster resolution and improved client relations.
- Maintained strong relationships with service providers for seamless coordination during claim resolutions.
- Boosted departmental productivity by cross-training on various roles within the claims team, providing backup support as needed.
- Followed up with customers on unresolved issues.
Car Rental Agent
Tempest Car Hire
01.2009 - 12.2010
- Collaborated with team members to ensure seamless coordination of daily tasks, resulting in an organized and efficient workplace.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Adhered strictly federal state regulations concerning driver's licenses insurance eligibility requirements fostering trust confidence among potential renters.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Ensured accurate billing processes by reviewing contracts thoroughly prior to finalizing transactions.
Roaming Manager
Steers, Fishaways, BlockBusters
11.2006 - 12.2008
- Implemented loss prevention strategies to significantly decrease instances of theft and shrinkage in retail locations.
- Coordinated promotional events that drove significant increases in foot traffic and product sales at retail locations.
- Ordering of stock and stock control
- Control of cashflow
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
- Upheld proper visual merchandising standards on retail floor and windows.
- Boosted customer engagement by developing targeted retail advertising campaigns.
Education
No Degree - Matric
Marlian Collage
Pretoria 04.2001 -
Skills
Staff leadership
Labor cost controls
Staff management
Operations management
Staff supervision
Customer engagement
Staff hiring
Employee scheduling
Complaint investigation
POS system operation
Online ordering management
Timeline
Restaurant Owner
Self Employed
01.2016 - 08.2022
Claims Assistant
MiWay Insurance
01.2011 - 12.2014
Car Rental Agent
Tempest Car Hire
01.2009 - 12.2010
Roaming Manager
Steers, Fishaways, BlockBusters
11.2006 - 12.2008
No Degree - Matric
Marlian Collage
04.2001 -
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