Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Electronics,Advancments in internet Wi-Fi, Proffesional Car Audio Builds,Car Shows, Gaming
Timeline
Generic

Riaan Aslam

Vehicle Sales Consultant
Newcastle

Summary

Dynamic sales professional with a proven track record at MMG Toyota Newcastle, adept in customer relationship management and consultative sales techniques. Excelled in boosting sales revenue through innovative strategies and strong community networking, achieving top performance awards. Skilled in time management and persuasive communication, consistently surpassing sales goals and fostering long-term customer loyalty.

Overview

22
22
years of professional experience
7
7
Certifications

Work History

Sales Consultant

MMG Toyota Newcastle
07.2014 - 01.2025
  • Toyota Connect Ambassador
  • Toyota Gazoo Racing Ambassador NQF level 5 certificate in Advance Defensive Driving.
  • Toyota Hybrid Ambassador advance Hybrid system training.
  • Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Collaborated with marketing department to create compelling promotional materials, driving customer engagement and interest.
  • Attended regular team meetings to discuss goals, objectives, and best practices for maximizing sales success.
  • Oversaw daily operations in the sales department, ensuring efficient processes and optimal resource allocation.
  • Developed comprehensive sales plans to target new markets and expand existing client base.
  • Negotiated contracts with prospective clients, securing profitable deals that aligned with company objectives.
  • Mentored new sales consultants, providing them with the necessary tools and guidance to excel in their roles.
  • Worked closely with other departments within the organization to develop cross-functional initiatives that promoted overall business growth.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals accordance with the market fluctuations and targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Attention to detail on assisting the dealership with vehicle appraisals.
  • Assisted IT department with any issues relating to IT in order to get work flow moving promptly
  • Expert at all vehicle licensing duties and provided all staff with this duty.
  • Problem solving vehicle by vehicle assessment and using hands on solutions with experience solve any problem.

SALES EXECUTIVE / SALES MANAGER (PROMOTED)

CHERY AND FOTON NEWCASTLE
10.2009 - 06.2014
  • Brand building
  • Optimized sales funnel management, enhancing lead generation and conversion rates.
  • Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
  • Sales and preparation for used New and used vehicles sold. (Silver award 2010, Gold award 2011, and Top Performance in the country 2012 awarded - Certificate attached) promoted to Sales manager 2013
  • Reduced operational costs by identifying inefficiencies in sales process and implementing corrective measures.
  • Appraisal of all potential trade ins.
  • Canvasing, cold calling, and marketing for business.
  • Assist with IT problem solving to ensure workflow continues.
  • Assistance with applications on Signio, signing contracts NCA qualified in order to do so and obtaining pay-outs
  • In charge of all sale's departments new and used floors, making sure they are exciting, clean and tidy.
  • Hire and train sales consultants and Increase sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Train sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Boosted team morale and performance by leading regular training sessions on sales techniques and product updates.

Sales Consultant

GWM Newcastle
11.2008 - 09.2009
  • Received training selling vehicles and customer satisfaction.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Followed up with existing customers to provide additional support and address concerns.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Made sure display floor was presentable.
  • Assistance with IT work whenever needed.
  • General repairs to vehicle electronics from life experiences.
  • Assistance with trade in appraisals.


Tracker Technician (Temporary)

Sound Secure (Altech Netstar)
04.2008 - 06.2008
  • Received and applied role related training in stripping and rewiring into vehicle wiring as per manufacturer specification comply with QC standards.
  • Understanding how tracking units are made and how they operate and the different safe installation points of all manufacturers.
  • Traveled out of town for on site installation. High risk zone installation included.
  • Provide friendly interaction with customers.

Parts Picker (Temporary)

Newcastle Volks Wagen\Audi
02.2008 - 03.2008
  • Assisted in conducting regular inventory audits, identifying discrepancies and adjusting stock levels accordingly.
  • Assisted in the evaluation of warehouse layout changes, contributing to improvements in overall organization and accessibility of inventory items.
  • Collaborated with team members to complete large orders in a timely manner, ensuring customer satisfaction.
  • Participated in ongoing training sessions to enhance job-related knowledge and skills continually throughout employment.

Sales Assistant

Value City Wholesalers
11.2002 - 08.2005
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Built rapport with repeat customers, fostering long-term loyalty to the company.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Monitored sales trends to advise management on potential inventory adjustments.
  • Negotiated with suppliers to secure merchandise at competitive prices, improving profit margins.
  • Updated product displays regularly, keeping store appearance fresh and appealing.
  • Streamlined checkout process, reducing average customer waiting time during peak hours.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

High School Diploma -

Department of Education (Umalusi) Night Classes
Newcastle, South Africa
04.2001 -

No Degree - Up To Grade 9

Lincoln Heights Secondary School
Newcastle, South Africa
04.2001 -

Skills

Time management

Community networking

Customer liaison

Sales funnel management

Customer relationship management

Sales strategies

Consultative sales

Cold calling

Closing techniques

Online marketing

Persuasive communication

Objection handling

Exceeds sales goals

Product and service knowledge

Accomplishments

  • Toyota League of Sales Professionals training complete.
  • Toyota Connect in Car Wi-Fi Ambassador (advance problem solving)
  • Toyota Gazoo Racing Ambassador - Advanced Defensive Driving (NQF L5)
  • Toyota Hybrid Ambassador (Advanced Hybrid Technology)
  • Supervised team of 9 staff members.
  • Achieved Top Sales Performance by exceeding National Target Goals with accuracy and efficiency.
  • Product knowledge.
  • High efficiency results from training courses.
  • Customer Satisfaction Experience
  • Any Scenario problem solving
  • Understanding and complying with manufacturers standards.
  • Inner love for technology

Certification

Toyota League of sales proffesionals

Interests

Technology all electronics

Internet, Wi-Fi Networking and convenience

Car Audio and lighting

Gaming

Electronics,Advancments in internet Wi-Fi, Proffesional Car Audio Builds,Car Shows, Gaming

I Love technology and everything that comes to reality, from a young age i have achieved in purchasing my first vehicle and building the vehicle for Car sound competitions,being a show car of the future was the first vehicle to have a Playstation 2 fit with 3 screens, and enough bass to set of alarms 1 km away. Overall trophies acquired. I later on purchased a 4th vehicle in which i connected an LTE router into the vehicle to provide in car Wi-Fi. I do not suffer with down time internet in my own home as i just configure a new router or i connect an LTE router or dongle interphase to never be offline. I have built and assisted with many professional car builds,Acoustic panache as the judges commented. I love attending and partaking on big event Car Shows as a passion. I am very skilled with all gaming consoles and advanced Hybrid system override, I love gaming with my 3 kids loads to play and enjoy with them. I have adopted my techniques in many situations in my work environments where it has also accomplished in resolving the issue. I have also adopted the electronic technology into a smart home as well as integrating it with Google Assist combined with android auto makes life simpler and more convenient. I have also experience with fitment of CCTV camera system Electric fence and automated unlock for guard doggs also triggering the alarm to get armed response on their way in the meantime as security advancement. There is nothing impossible. If we cannot be Superman we can surely be super humen.

Timeline

Apply advanced driving skills - Defensive driving NQF L5

05-2021

Dynamic Handling course Acheivement

05-2021

Toyota League of sales proffesionals

09-2018

Sales Consultant

MMG Toyota Newcastle
07.2014 - 01.2025

Top Sales Performance 2012- Nationally from smallest to the largest dealers

01-2013

Sales person of the year 2011 Small Dealer Category Gold award

01-2012

Sales person of the year 2010 Small Dealer Category Silver award

01-2011

SALES EXECUTIVE / SALES MANAGER (PROMOTED)

CHERY AND FOTON NEWCASTLE
10.2009 - 06.2014

Senior Matric Certificate

07-2009

Sales Consultant

GWM Newcastle
11.2008 - 09.2009

Tracker Technician (Temporary)

Sound Secure (Altech Netstar)
04.2008 - 06.2008

Parts Picker (Temporary)

Newcastle Volks Wagen\Audi
02.2008 - 03.2008

Sales Assistant

Value City Wholesalers
11.2002 - 08.2005

High School Diploma -

Department of Education (Umalusi) Night Classes
04.2001 -

No Degree - Up To Grade 9

Lincoln Heights Secondary School
04.2001 -

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Riaan AslamVehicle Sales Consultant