Ria Pelser
CEO
Summary
Dynamic professional with a proven track record at Interpast, excelling in customer focus and effective decision-making. Skilled in project management and staff training, I foster strong relationships and drive operational success. Recognized for enhancing client satisfaction and streamlining processes, I adapt quickly to meet evolving business needs.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
38
38
years of professional experience
3
3
Languages
Work History
Ms
Interpast
02.2008 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Continual research
- Development of new upgraded equipment
General Manager
Interpast
01.2007 - 01.2008
- Cultivated strong relationships with clients, vendors, to ensure success and loyalty.
- Managed employee: reviews, training, schedules, and contract negotiations.
- Stock control: ensure timely order/delivery of parts from International suppliers
- Overseen workshop
- Quote negotiations with clients
- Invoicing
- Handled accounts payable and receivable functions, ensuring timely payment processing and collection efforts.
Sales Representative
Skynet Worldwide Express
01.2004 - 01.2006
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Lived in Italy
Private
01.2002 - 12.2004
- Taught English to 2 Italian children
- Developed individualized learning plans for each student, addressing their specific needs and goals in language proficiency.
- Attended an Italian Language School
Assistant Manager
Carnival Cruise Lines (Steiner)
01.2000 - 06.2001
- Improved customer satisfaction by consistently providing exceptional service and maintaining a welcoming spa environment.
- Streamlined payment processing system
- Handling staff issues
- Weekly meeting and training with staff
- Oversee weekly port clean
-
Reception
Carnival Cruise Lines (Steiner)
01.1999 - 09.1999
- Promoted special offers and packages to increase revenue through upselling techniques.
- Enforced spa policies, following company procedures at all times.
- Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Sell products to walk in clients for increased revenue
- Appointment book: sell treatments to clients to fill up book completely
- Daily cash-up
-
-
Administrative Assistant/Receptionist
Swanepoel & Du Toit
01.1998 - 12.1998
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Improved document organization with thorough file maintenance.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Managed diaries of 2 Directors.
- Managed travel plans and bookings for Directors.
- Event planning and Management.
Caregiver
Caring Angels
01.1997 - 12.1997
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Hotel Front Desk Receptionist
Merchant Navy Hotel
01.1996 - 12.1996
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Provided knowledgeable recommendations on local attractions, dining options, and transportation services to enhance guests'' overall experience during their stay.
Personal Assistant
Old Mutual
01.1996 - 11.1996
- Responded to emails and other correspondence to facilitate communication with Branch Manager's clients.
- Assisted in the preparation of presentations and reports.
- Oversaw professional calendars and coordinated appointments for Branch Manager.
- Maintained confidentiality and discretion while handling sensitive information of clients.
- Event planning and managing.
-
New Business Coordinator
Old Mutual
01.1989 - 12.1995
- Weekly intake of new business applications from broker team.
- Checking all documentation for all relevant information and requirements to ensure turn around of acceptance.
- Data capturing of all applications.
- Despatch all applications to Head Office
- Follow up on status of new business and communicating to brokers.
- Weekly reporting to team leaders.
Training Clerk
Department Of Environmental Affairs
02.1987 - 12.1989
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Preparations of Training Facility.
- Assisting in presenting training sessions.
- Assisting of marking of training evaluations.
- Assist Department Head with communication to all branches in S.A.
Education
No Degree - Human Resources Training
Department of Environmental Affairs
Pretoria 04.2001 -
Skills
Decision-making
Timeline
Ms
Interpast
02.2008 - Current
General Manager
Interpast
01.2007 - 01.2008
Sales Representative
Skynet Worldwide Express
01.2004 - 01.2006
Lived in Italy
Private
01.2002 - 12.2004
No Degree - Human Resources Training
Department of Environmental Affairs
04.2001 -
Assistant Manager
Carnival Cruise Lines (Steiner)
01.2000 - 06.2001
Reception
Carnival Cruise Lines (Steiner)
01.1999 - 09.1999
Administrative Assistant/Receptionist
Swanepoel & Du Toit
01.1998 - 12.1998
Caregiver
Caring Angels
01.1997 - 12.1997
Hotel Front Desk Receptionist
Merchant Navy Hotel
01.1996 - 12.1996
Personal Assistant
Old Mutual
01.1996 - 11.1996
New Business Coordinator
Old Mutual
01.1989 - 12.1995
Training Clerk
Department Of Environmental Affairs
02.1987 - 12.1989
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