Rhoda Mjijelwa

Work Experience
• 2011-2012 Volunteer work at Little Eden

3 times a week I would go help and the shelter, would bath, feed and read to the disabled children at the shelter.
I realized that everybody could make a difference in the world and that I must remember that I am blessed
03/2013 -12/2013 Salon Assistant at Bella Cappelli

At Bella Cappelli I welcomed all the clients, offered them a drink and helped them get comfortable while they waited for a stylist. Dealt with upset customers, I calmed them and dealt with the issue at hand. Realized here that people want to be listened to and a smile is the most important attribute when dealing with customers

09/2014 Customer care administrator and Data Capturer at Set Point Laboratories as
At set point my main function was to ensure that the customer received the promised service within the correct time frame. I Updated the system with all the customers details and made sure that the customers were happy. I also worked on the switch board, meaning I was the companies first point of communication. Greeting customers that walked in and made them feel comfortable.

11/2015 Subscription Administrator at Media Support Services
At media support we dealt with the delivery of subscriptions e.g Newspapers and magazines. My job was to ensure clients received the subscriptions on time, I boked query cases for clients on the system and followed up with clients until they received their subscription. I was also the warehouse assistant, I signed for orders and made sure we reeved the right quantiles I also managed out going orders and kept record of the stock inhouse.

Emergency call taker at First Assist Management 10/2017

The call center environment is a high-pressure environment and I deal with pressure and stress well. At FAM (First Assist Management) we assist with roadside assistance, we receive calls from clients that are stuck on the side of the road we find tow truck drivers to assist and get the client to a safe location as soon as possible, telephone etiquette and great communication skills are a must .