Summary
Overview
Work History
Education
Skills
Hobbies
Work Availability
Timeline
SoftwareEngineer
Rhiyahd Valley

Rhiyahd Valley

IT Support Engineer
36 Prunus Street Lentegeur, Cape Town

Summary

An innovative IT Support Engineer with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology, with over 10 years of experience in IT Management and have a great reputation for resolving problems and improving network systems, with the advantage confidently say a 'skilled technologist' with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Hardworking and passionate with strong organizational skills.

Overview

17
17
years of professional experience
6
6
years of post-secondary education

Work History

IT Technician

FinServe Accounting
Cape Town, Western Cape
01.2017 - Current
  • Maintain +-70 office PCs, the backend and front end of the networks and the entire companies mobile devices.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Refurbish PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Patiently walked individuals through basic troubleshooting tasks and induction training.
  • Set up laptops for use in video conferencing rooms.
  • Configured systems according to prescribed software and hardware frameworks. Example: Draftworx, Pastel, Vanilla Payroll, Tax box software and Easyfile
  • Monitored systems in operation and quickly troubleshot errors.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners, laptops and desktops
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.

IT Support Engineer

Valley IT Interface
Cape Town
01.2013 - 12.2016
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Configured hardware and granted system permissions to new employees
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Monitored systems in operation and quickly troubleshot errors.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

IT Support Engineer

Business Connexion
Cape Town, Western Cape
01.2010 - 12.2012
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Translated complex technical issues into digestible language for non-technical users.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided documentation on troubleshooting of technical processes to support desk staff.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users

IT Engineer

Webber Wentzel
Cape Town
01.2007 - 10.2009
  • Executed troubleshooting and server support in both in-person and remote situations.
  • Provided secondary training to personnel struggling with technological tools and systems.
  • Monitored ongoing technical compliance with applicable laws and regulations.
  • Wrote instruction manuals and technical guidance for preventive maintenance of MF Printers.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Provided 2nd and 3rd level technical support and troubleshooting to all staff.
  • Designed and implemented system security and data assurance.
  • Participated in system development life cycle from requirements analysis through system implementation.

IT Help Desk Technician

Malinicjks
Cape Town
01.2005 - 12.2006
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Documented support interactions for future reference.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Researched product and issue resolution tactics to address user's concerns.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Provided basic end-user troubleshooting and desktop support.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Configured hardware and granted system permissions to new employees.
  • Trained and supported end-users with software, hardware and network standards and use processes
  • Developed and tested new product offerings prior to release to assist development team in bug identification

Education

High School Diploma -

Aloe Senoir Secondary
Cape Town
01.2001 - 12.2004

A+ Certification - Computer Architecture CompTIA A+

Rosebank College
Cape Town
02.2006 - 11.2006

N+ Certification - Networking Architecture CompTIA N+

Rosebank College
Cape Town
02.2007 - 11.2007

Business Management Diploma - Business Management

Northlink College
Tokia Cape Town
02.2014 - 12.2014

MS SharePoint Certification Level 1 - Microsoft SharePoint

Udemy
Online

Skills

  • Desktop Technical Support
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Hobbies

Running - Going for a run,its my favorite hobby and to me, it invoked a feeling that made one feel limitless. I’d come to a point where I would no longer put a focus on my tempo of breathing or think about how fast I was going. Natural elements, like temperature or terrain, no longer felt like factors that would prevent you from continuing on your run. It’s a powerful feeling that can make time move faster, yet also stand still.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IT Technician

FinServe Accounting
01.2017 - Current

Business Management Diploma - Business Management

Northlink College
02.2014 - 12.2014

IT Support Engineer

Valley IT Interface
01.2013 - 12.2016

IT Support Engineer

Business Connexion
01.2010 - 12.2012

N+ Certification - Networking Architecture CompTIA N+

Rosebank College
02.2007 - 11.2007

IT Engineer

Webber Wentzel
01.2007 - 10.2009

A+ Certification - Computer Architecture CompTIA A+

Rosebank College
02.2006 - 11.2006

IT Help Desk Technician

Malinicjks
01.2005 - 12.2006

High School Diploma -

Aloe Senoir Secondary
01.2001 - 12.2004

MS SharePoint Certification Level 1 - Microsoft SharePoint

Udemy
Rhiyahd ValleyIT Support Engineer