Rhirhandzu Mhinga
Soweto
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Quality Assessor
Call Insight USA
Johannesburg
01.202 - 08.202
- Monitoring, inspecting, and proposing measures to correct or improve a company's final products and processes to meet established quality standards.
- Weekly calibration with the client
- Collaborated with cross-functional teams to address root causes of quality issues and implement corrective actions.
- Reduced customer complaints significantly by initiating proactive process improvements and thorough evaluations.
Customer Service Agent
MTN
4 2022 - 12.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Sydney Maseko Adult center
Comparative Literature
Ipelegeng Center
Johannesburg 05.2019 - 11.2024
Skills
Quality control knowledge
Operational Excellence
Leadership Qualities
Customer Focus
Noticeperiod
Immediately
Personal Information
- Date of Birth: 05/21/90
- Gender: Female
- Nationality: South African
- Marital Status: Single
Criminalrecord
None
Languages
Isizulu
English
Timeline
Comparative Literature
Ipelegeng Center
05.2019 - 11.2024
Customer Service Agent
MTN
4 2022 - 12.2022
Sydney Maseko Adult center
Quality Assessor
Call Insight USA
01.202 - 08.202
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