Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
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Rhandzu Mathebula

Sales Consultant
Pretoria,GP

Summary

22 Year old, detail-oriented Support specialist, with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Informed with the most recent knowledge. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

3
3
years of professional experience
8
8
Languages

Work History

IT Support Specialist

Vodacom Data Shop
Nelspruit
01.2021 - 11.2022
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Answered questions and provided information to customers about new software or hardware.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Determined hardware and network system issues using proactive troubleshooting techniques.

Retail Sales Consultant

Vodashop Ilanga Mall
Nelspruit
07.2019 - 12.2020
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Answered customer questions and helped find specific items.
  • Worked with loss prevention in monitoring shopper behavior.
  • Increased sales and customer satisfaction through personalized servicing.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Education

Some College (No Degree) - IT Support

CTU Training Solutions
Pretoria, South Africa
04.2001 -

Skills

Desktop support

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Interests

Participating in outdoor activities

Exploring new crafts & skills

Attending social events

Sports

Keeping up with the latest news & developments

Music

Pop culture

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IT Support Specialist

Vodacom Data Shop
01.2021 - 11.2022

Retail Sales Consultant

Vodashop Ilanga Mall
07.2019 - 12.2020

Some College (No Degree) - IT Support

CTU Training Solutions
04.2001 -

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Rhandzu MathebulaSales Consultant