Reyno Pluhar

Deliver engaging English lessons to diverse age groups, adapting teaching methods to enhance student satisfaction and retention rates.

• Implement feedback mechanisms that improved student engagement scores by 15%.
• Educated students in the basics of English grammar and conversational speaking.
• Prepared students for future careers by emphasizing practical applications of business topics, such as marketing, finance, and management strategies.

• Led daily operations in the furniture retail sector, achieving a 35% increase in sales over three years through exceptional customer service practices.
• Providing a seamless customer experience via Zendesk Omnichannel.
• Trained staff on customer service best practices, resulting in a 40% reduction in customer complaints and a 20% increase in repeat business.
• Developed holistic marketing drives across social media platforms (Facebook, Instagram), increasing brand awareness by 50%.
• Received the Customer Service Award three times for outstanding performance and dedication to client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent follow-ups.

• Managed online community interactions with a focus on maintaining positive user experiences; improved community satisfaction ratings by 30%.
• Utilized ticketing systems for efficient issue resolution, achieving an average response time of under two hours.
• Collaborated with fellow moderators to create a safe, inclusive online environment for users.
• Boosted community engagement through timely responses to comments and inquiries.

• Oversaw store operations, including stock control and customer service queries. Improved overall store efficiency by 25%.
• Implemented safety protocols and managed staff training, which led to a significant decrease in operational incidents.
• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Contributed to team meetings with valuable input, fostering a collaborative work environment.
• Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
• Managed escalated calls effectively, diffusing tense situations, and negotiating resolutions.

• Enhanced guest experiences through exceptional service management achieved a guest satisfaction score of over 90%.
• Developed training programs for staff that resulted in improved service delivery standards.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Met, greeted, and encouraged feedback from customers, and used feedback to implement positive changes within the restaurant.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
• Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.