Zendesk
Reyno Pluhar
Customer Service Specialist
De Rust
Summary
Results-driven Customer Service professional with over 10 years of experience in diverse roles, including management, support, and teaching. Recognized for exceptional customer service skills, awarded the Customer Service Award three consecutive times at my previous job for consistently exceeding performance metrics. Proven ability to enhance client satisfaction and drive sales through effective communication and problem-solving. Seeking a remote position to leverage my skills in customer support, content moderation, and social media marketing to contribute to organizational success.
Overview
24
24
years of professional experience
6
6
Certifications
Work History
Professional Business English Tutor
Native Camp
11.2023 - Current
- Deliver engaging English lessons to diverse age groups, adapting teaching methods to enhance student satisfaction and retention rates.
Customer Service and Sales Manager
BEDS B’ US
01.2011 - 06.2022
- Led daily operations in the furniture retail sector, achieving a 35% increase in sales over three years through exceptional customer service practices.
Remote Moderator
Spartan Wars Online Game
01.2010 - 12.2012
- Managed online community interactions with a focus on maintaining positive user experiences; improved community satisfaction ratings by 30%.
Customer Service Advisor
Clicks Group
01.2006 - 01.2011
- Oversaw store operations including stock control and customer service queries; improved overall store efficiency by 25%.
Restaurant Manager: Food and Beverage
Misty Waves Boutique Hotel
01.2003 - 01.2006
- Enhanced guest experiences through exceptional service management; achieved a guest satisfaction score of over 90%.
Sales Consultant & Artisan
R-Tac Steel
01.2002 - 01.2003
- Designed and installed custom balustrading while ensuring high levels of customer satisfaction through direct interaction.
Sales Assistant
Markham
01.2001 - 01.2002
- Provided exemplary customer support at the service desk; recognized for achieving the highest sales conversion rate within the team.
Education
No Degree - Crypto Currency & Operations Management
Alison
Online 04.2001 -
TEFL Certification - Global Language Teaching
Global Language Teaching
Grade 12 Senior Certificate -
Swartland High School
Skills
Customer Relationship Management: Expertise in building strong relationships with clients to foster loyalty and retention
Performance Metrics & Analysis: Skilled in evaluating KPIs to drive improvements; achieved a 25% increase in customer satisfaction scores through targeted training
Team Leadership & Staff Development: Successfully trained and developed teams, leading to a 30% improvement in performance metrics
Sales Strategy & Execution: Consistently met or exceeded sales targets by an average of 20% through proactive customer engagement
Content Creation & Editing: Proficient in developing engaging content that enhances customer interaction and brand presence
Social Media Marketing: Implemented effective marketing strategies resulting in a 40% increase in online engagement
Empathy and patience
Individual Instruction
Communicative Approach
Proficient in creating and maintaining schedules
Building rapport
Intercultural competence
Cross-cultural communication
Technology Integration
Certification
Customer Service Intro & Phone Etiquette
Additional Information
I am eager to bring my extensive experience in customer service to a forward-thinking organization. I look forward to discussing how I can contribute to your team's success.
Personal Information
Hobbies: Philosophy and History, Cinema and Sport (Rugby, Cricket, Motor Sports), Cooking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Preference
Work Type
Part TimeFull TimeContract WorkLocation Preference
RemoteImportant To Me
Company CultureWork from home optionSoftware
Languages
English
Bilingual or Proficient (C2)
Interests
Trending world news and AI tech advancement
Timeline
Professional Business English Tutor
Native Camp
11.2023 - Current
Customer Service and Sales Manager
BEDS B’ US
01.2011 - 06.2022
Remote Moderator
Spartan Wars Online Game
01.2010 - 12.2012
Customer Service Advisor
Clicks Group
01.2006 - 01.2011
Restaurant Manager: Food and Beverage
Misty Waves Boutique Hotel
01.2003 - 01.2006
Sales Consultant & Artisan
R-Tac Steel
01.2002 - 01.2003
No Degree - Crypto Currency & Operations Management
Alison
04.2001 -
Sales Assistant
Markham
01.2001 - 01.2002
TEFL Certification - Global Language Teaching
Global Language Teaching
Grade 12 Senior Certificate -
Swartland High School