Summary
Overview
Work History
Education
Skills
Timeline
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Reynette Annah Risiva

Reynette Annah Risiva

Customer Service Coordinator
Johannesburg

Summary

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

3
3
years of professional experience

Work History

Customer Service Coordinator

Lowveld Holdings
03.2023 - 03.2024
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Interceded between employees during arguments and diffused tense situations.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.

Sales Representative

Richard Duma
02.2021 - 12.2023
  • Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Education

Bachelor of Law - Law

University of Johannesburg
South Africa
04.2001 -

Occupational Health And Safety - Health And Safety

NOSA
South Africa
04.2001 -

Marketing - Marketing

Alison
04.2001 -

Skills

CRM Software

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Timeline

Customer Service Coordinator

Lowveld Holdings
03.2023 - 03.2024

Sales Representative

Richard Duma
02.2021 - 12.2023

Bachelor of Law - Law

University of Johannesburg
04.2001 -

Occupational Health And Safety - Health And Safety

NOSA
04.2001 -

Marketing - Marketing

Alison
04.2001 -
Reynette Annah RisivaCustomer Service Coordinator