REYA CLAUBIA MUHLONGO
Virtual Assistant
Johannesburg,Gauteng
Summary
Dedicated virtual assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
6
6
Certification
Work History
Executive Assistant
The Travel Boss
Johannesburg (Remote)
02.2024 - Current
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries and managed approximately 30 incoming calls and emails.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Handled confidential and sensitive information with discretion and tact.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Took notes and dictation at meetings.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
Virtual Administrative Assistant
Urban City Group
Remote
11.2021 - 10.2023
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Completed business correspondence, transcription, and data entry.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Monitored 20 to 30 emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Uploaded files for team use on Google Suite and SharePoint.
- Managed CRM input, exports and clean up.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Coordinated Skype calls across multiple time zones.
- Researched topics and events to support supervisor's work agenda and projects.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Administrative Assistant to the CFO
Urban Watch Patrol
Remote
01.2020 - 10.2021
- Orchestrated successful conferences and associated travel for speakers and attendees.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized and updated schedules for executives.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Transcribed over 20 phone messages and relayed to appropriate personnel.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered over 15 phone calls and email inquiries.
- Coordinated travel arrangements and bookings for executive staff.
- Handled confidential information in professional manner.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
- Collated and distributed agendas and minutes for all executive meetings.
- Updated and maintained confidential databases and records.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Wrote reports, executive summaries and newsletters.
- Screened personal and business calls and directed to appropriate party.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Customer Support Intern
Basic Blue Trading
Johannesburg, South Africa
01.2017 - 12.2019
- Sorted and routed over 30 mail and packages to recipients.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Performed network security design and integration duties.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
High School Diploma -
Cambridge IGCSE
Johannesburg, South Africa11-2016
Diploma in Business Administration - Office and Administrative Management
Alison
Johannesburg, GP10-2022
Diploma in Reception Skills - Diploma in Reception Skills
Alison
Online07-2021
Diploma in Human Resources Management -
Alison
Johannesburg11-2023
Microsoft office 101 -
UL
Johannesburg04.2022
Digital Marketing -
Mancosa
Johannesburg08.2023
Digital Literacy B -
UL
Johannesburg02.2022
Graduate Certificate - Virtual Assistant
ALX
Johannesburg11-2024
Skills
- Scheduling
- Document handling
- Meeting planning
- Travel arrangements
- Proper phone etiquette
- Information confidentiality
- Excel spreadsheets
- Business administration
- Email management
- Human resources management (HRM)
- Schedule & calendar planning
- Filing and data archiving
- Social media management
- Appointment setting
- Mail handling
- QuickBooks expert
Certification
- CAP - Certified Administrative Professional
- CM - Certified Manager Certification
Languages
French
Beginner (A1)
English
Advanced (C1)
Swahili
Elementary (A2)
Timeline
Executive Assistant
The Travel Boss
02.2024 - Current
Virtual Administrative Assistant
Urban City Group
11.2021 - 10.2023
Administrative Assistant to the CFO
Urban Watch Patrol
01.2020 - 10.2021
Customer Support Intern
Basic Blue Trading
01.2017 - 12.2019
High School Diploma -
Cambridge IGCSE
Diploma in Business Administration - Office and Administrative Management
Alison
Diploma in Reception Skills - Diploma in Reception Skills
Alison
Diploma in Human Resources Management -
Alison
Microsoft office 101 -
UL
Digital Marketing -
Mancosa
Digital Literacy B -
UL
Graduate Certificate - Virtual Assistant
ALX