Summary
Overview
Work History
Education
Skills
Timeline
Generic

Revonia Mangena

Licensing Officer
Krugersdorp

Summary

Detail-oriented Licensing Officer with over 8 years of experience ,Providing Customer service using E-Natis system. Batho Pele principle is the language that i use everyday when i enter the work place.

I demostrated my leadership skills while i was an acting Operational Manager.

Overview

12
12
years of professional experience

Work History

Licensing Officer

City of Johannesburg (JMPD)
09.2016 - Current
  • Providing information to the public about registering and renewing the Motor vehicle disc, attend to queries and assist members of the public.
  • Resume duties and responsibilities in terms of the

Road Traffic Act.

  • Registering and renewing disc using E-NATIS system.
  • Asset and Resource Management handling.

Service Desk Agent

EOH
08.2014 - 08.2016
  • Assist users telephonically, remote to user’s computer,
  • Assign calls to the technician.
  • Reset/unlock user accounts on Active directory
  • Work on SAP to reset user passwords.

Desktop Technician (Intern)

Department of Infrastructure and Development
06.2013 - 06.2014
  • Perform installation, configuration, testing, set up and

Configure PC’s, Laptops and printers.

  • Perform local and network installations of software and

Help users access and use the software

  • Assist users telephonically in the service desk and

assign calls to other technicians.

Education

BCOM in LAW - LAW

Unisa
Johannesburg, South Africa
04.2001 -

Certificate - Law

Unisa
Johannesburg,South Africa
04.2001 -

Diploma in Public Management -

South West Technical And Vocational College
Johannesburg, South Africa
04.2001 -

Diploma - Information Technology

Rosebank College
Johannesburg. South Africa
04.2001 -

Skills

  • interpersonal Communication

  • Leadership skills

  • Problem solving

  • Team Work

  • Customer Service

  • Computer literacy

  • work ethic

Timeline

Licensing Officer

City of Johannesburg (JMPD)
09.2016 - Current

Service Desk Agent

EOH
08.2014 - 08.2016

Desktop Technician (Intern)

Department of Infrastructure and Development
06.2013 - 06.2014

BCOM in LAW - LAW

Unisa
04.2001 -

Certificate - Law

Unisa
04.2001 -

Diploma in Public Management -

South West Technical And Vocational College
04.2001 -

Diploma - Information Technology

Rosebank College
04.2001 -
Revonia MangenaLicensing Officer