Revona Naidoo

Board Member | Solution Sales | CX Leader

Revona Naidoo is a results-driven professional renowned for her adept problem-solving skills and a proven track record of achieving impactful outcomes. With a deep-seated passion for enhancing customer satisfaction, she excels in empowering teams to unlock their full potential and drive organizational success. Her extensive expertise spans across strategy execution, people management, change management, operations, process optimization, business management, financial reporting, and functional leadership roles. In her career, Revona has successfully led turnaround strategies and maximized profitability within large multinational contexts, both locally and globally. Notably, she ventured into sales, where her strategic initiatives transformed a retention-focused business into a dynamic sales and retention model, resulting in a remarkable 100% increase in revenue from new sales under her leadership. Furthermore, Revona's commitment to fostering inclusivity and empowerment is exemplified by her achievement in elevating BBBEE certification from level 5 to level 2. She accomplished this milestone through the innovative implementation of an employee share trust, ensuring equitable dividends for all employees. Her collaboration with regulatory bodies like the BBBEE Commission underscores her capability in navigating complex environments to achieve substantial organizational objectives. Revona Naidoo's career is defined by her visionary leadership, strategic acumen, and unwavering commitment to driving sustainable growth and employee empowerment in every role she undertakes. Key successes: - Responsible for $25M revenue. - Putting people first, which has resulted in a successful move from a negative Employee NPS score to a thriving “50” score. - Diverted people into new roles, which has facilitated their growth and personal development. - Successfully set up a Customer Centre of Excellence, which outlines the company's vision, commitment and passion for customer success delivery. - Effective development and implementation of an NPS strategy for the business, converting a dwindling NPS for overall South Africa into a score of +75 points. - Successfully developed an agile FOW strategy that is future fit for facilities. - Delivered a level 2 BBBEE status through commitment to addressing legacy diversity imbalances and the implementation of an employee share trust. - Implemented structure, processes and change management to consolidate divisions to drive results. - A true people leader who has achieved great success in integrating the South African business with Global Operations, Revona is highly skilled at managing diverse teams, driving change with measurable impact and placing customers and people at the heart of everything the company does.

• Certified Human Resource Practitioner by the South African Board of People Practices
• Member of the South African Reward Association

03/2022 -  Present

LexisNexis

Sales, Operations & Transformation Director

Customer Excellence, Transformation, Distribution, Editorial, Procurement, Facilities, Sales, Manage Transactional Sales and oversee a substantial $25M revenue stream, Foster customer adoption and strategic sales initiatives, Motivate teams to achieve their utmost potential, Oversee Customer Support Centers, Customer Administration, and Editorial Operations across Africa, Conduct organizational assessments to ensure alignment with strategic goals and customer experience (CX) strategy, Conceptualize and execute a CX transformation plan, Collaborate with the CEO to shape organizational vision and operational strategy, Implement an Employee Share Trust in South Africa, Champion growth, professional development, and retention strategies, Drive sustained results and innovation across the organization.

• 03/2020 - 02/2022 , LexisNexis: Executive Operations, Customer Excellence, Editorial Operations & Transformation, Distribution & Production, Create capabilities across the organization for optimal impact on customer experience, Facilitate the organizational model to improve and elevate capabilities in cultivating engaged customers, Ensure the organization delivers great end-to-end experiences, Ensure executive leadership understands customer expectations and uses data to support decisions, Measure results to ensure desired outcomes consistent with brand promise, Enable resource efficiencies through automation and business processes, Implement Global Best Practices within the CX organization, Develop business transformation strategy (BBBEE), Develop optimal FOW strategy in relation to business future needs, Implement company Editorial plan

• 05/2013 - 02/2018, LexisNexis: Head HR, General Manager, Manage various human resource operation functions, Implement talent retention strategy, Manage industrial and employee relations requirements, Provide expert advice and guidance to managers and team leaders, Review and improve HR policies, procedures, record management, and reporting, Represent the Company at external dispute resolution hearings, Ensure compliance with employment and labor law requirements, Manage recruitment functions, Coordinate performance management processes, Manage HR information systems, Manage payroll process and tax year end processes, Conduct company skills gap assessment and develop training schedule, Engage staff with corporate social responsibility projects and initiatives, Responsible for Patterson job grading, Responsible for HR department budget and labor force budget

• 09/2009 - 05/2013, LexisNexis: Payroll Specialist, Perform all functions required for payroll, Prepare payroll calculations and reporting, Reconcile payroll with SARS statements, Ensure accuracy of IRP5 coding, Process IRP5 submissions to SARS, Capture and maintain payroll and budget data, Provide payroll audits, Test tax calculations, Migration of payroll onto one database, Process checklist for employee transfers, Process termination payments, Research market surveys for salary review process.

• 06/2000 - 08/2009, Softline VIP: VIP Consultant, Implement VIP software at client premises, Provide training and support on various modules, Develop project scope and systems, Facilitate and report back on project progress, Manage and advise customers on equity and skills modules, Manage IRP5 coding and submissions, Suggest internal communications campaigns for ESS implementation, Consolidate pay structures with acquisitions, Provide advisory service to the business, Budgeting and variance analysis, Lead the Remuneration function, Track and analyze people information, Develop remuneration practice in relation to employment equity, Implement and manage onboarding processes

• 01/2006 - 05/2006, Lignotech: Export Clerk, Liaise with overseas customers, Process shipping orders and documentation, Monitor vessel details, Deal with banks and prepare documents for letter of credit, Draw up reports, Assist in the coordination of bulk liquid shipments

• Six Sigma Green Belt
• LexisNexis Living the Values awards
• LexisNexis Global nomination
• Young Bloods Programme

Nationality: South African 

ID Number: 8609070072087

Gender: Female

Race: Indian

Marital Status: Married

Drivers License: Full Drivers License

Primary Language: English

Hobbies: Reading, learning, and experiencing adrenaline.

Reference 1: Ms Gcobisa Ntshona | CHRO | African Bank | 072 296 3758

Reference 2: Ms Videsha Proothverajh | CEO |  LexisNexis | 083 675 1397