Log360 plus
REUBEN LETHABANE
IT ENGINEER
PRETORIA,GP
Summary
IT professional with 4 years of experience in system administration, network management, and cyber security. Expertise in optimizing IT systems and implementing effective solutions to complex problems. Track record of driving efficiency and supporting business objectives through innovative technology strategies. Looking to leverage skills in a dynamic and growth-oriented team environment.
Overview
7
7
years of professional experience
12
12
Certifications
2
2
Languages
Work History
MANAGE ENGINE SUPPORT ENGINEER
ITR TECHNOLOGY
02.2025 - Current
- Manage engine Service desk plus implementation
- Service desk plus troubleshoot
- SLA and business rule automation
- User and role management
- Integration abd extension
- Self service portal
- Project managent modules
- Change management
- Asset management
- Request managenr workflow
- Automation and workflows
- Manage engine Log360 (SIEM)
- Log collection and management
- Real time log monitoring
- File intergrity monitoring
- Network device monitoring
- Compliance management
- User activity monitoring
- Threat detection and incident response
- Forencic analysis and investigations
- Cloud security monitoring
- Response automation
- Eventlog analyser
- User and entity behaviour analytics
- AD manager plus
- Endpoint Central Plus
- Remote Device Management:
- Remote desktop control (with or without user consent).
- Troubleshoot user devices remotely.
- Remote shutdown, restart, wake-on-LAN, hibernate.
- Asset Management:
- Track hardware and software inventory.
- Monitor software license compliance.
- Get detailed reports on asset usage.
- Scan/discover asset
- Software Deployment:
- Deploy software automatically to multiple endpoints.
- Schedule installations and updates.
- Pre-configure software settings before deployment
- Patch Management:
- Automate OS and third-party patching.
- Test and approve patches before deployment.
- Generate compliance reports.
- Antivirus & Firewall Policies:
- Integrate and manage antivirus updates.
- Configure firewall settings for endpoints.
- BitLocker & Endpoint Encryption:
- Manage BitLocker encryption.
- Enforce encryption policies across endpoints.
- Comprehensive Reporting:
- Audit and compliance reports.
- Patch and software deployment reports.
- Custom report creation.
- Real-Time Monitoring:
- Endpoint status (online/offline).
- Monitor software usage and system health.
- Manage engine AD360 (SIEM)
- AD360 Plus implementation on client environment
- Troubleshoot AD360 plus components and train client on :
- AD manager Plus
- AD ADAudit plus
- AD self service
- M365 manager plus
- Recovery Manager Plus
- Exchange reporter plus
- SharePoint manager plus
SUPPORT TECHNICIAN
ALTRON DIGITAL BUSINESS
09.2023 - 02.2025
- Diagnose and resolve basic technical issues for both hardware and softwar
- Resolve all incidents and fulfil all service requests within contracted SLA'
- Understanding of computer components, such as RAM, CPUs, power supplies, and hard drives.
- Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
- Install, update, and uninstall programs.
- Understanding of basic networking concepts, including IP addresses, DHCP, DNS,TCP/IP, Firewalls, Vlans and LAN setup
- LAN monitoring and security products such as Fortinet
- Ensure that all calls and tickets are answered
- Provide technical support remotelly
- Assist in overseeing and establishing timelines for major IT projects
- Work closely with other business units to understand and meet IT requirements for various projects.
- DBS SWITCHER installation and trobleshoot
- OFV installation , TVT installation
- APN Setup
- CICCO Switch installtallions
- Signing pad
- Dell server installation
- Setup Window server 2016
- Network Troubleshoot
- Network infrastructure installation
- OMPOS support and troubeshhot LINUX OS
- SCCM SERVER
- REBUILD PC (PXE)
- XEROX,Zebra & Epson printer setup
- Office 365 instlation and troubleshoooting
- BUILD DELL computer
- Back office
- Fortinet VPN setup and Citrix secure Access
- Zebra snanner and flatbad scanner installation
- Endpoint Security installation and management (Trilix)
- Bitlocker, Marven setup, Kaseya agent installation
- Back office, Team setup ( clocking system)
- Installation and configuration of Client Desktop Machines
- Building of Desktop Machines from “bare metal”
- Maintenance of Desktop Machines
SAP TECHNICAL CONSULTANT
GIJIMA HOLDINGS (IBG)
06.2022 - 04.2023
- Monitor and test network performance and provide network performance statistics and reports
- SAP GUI installation
- Monitoring system performance and log
- Early watch
- Setup SAP Security
- Starting and Stoping SAP instance
- Support for user authorization
- Perform SAP Licensing
- Perform parameter
- Perform role creation
- User administration
- Spool and print administration
- Train users
- Printer setup
IT Service Desk Analyst intern
Smollan
09.2021 - 06.2022
- Administration of Office 365
- Escalating issues to relevant departments when necessary
- Active Directory users and computer
- PC hardware, software, and printer troubleshooting
- Grant access to VPN in AD
- Active Directory, user creation, and policies
- HRSignify system support
- Create users in SAGE X3
- Qlik View passwords reset
- Create tickets ( log calls)
- Troubleshoot computers and printers
- Assign office 365 license
- Ensure that all calls and tickets are answered
- Exchange email
- Map Drive
- Create guest users in Azure cloud
- Crating distribution list in MS Teams
- Configuring SMART system for clocking and loading call cycles
- SignifyHr
- Enable MFA in office 365 through powershell
- APN Setup (3G)
- Ticket Queue
- Remote computer (SCCM)
Microsoft Administrator
Britehouse
10.2019 - 09.2020
- Monitotor resources & Log Analytics
- Create powershell script to automate tasks
- Manage backend system running on Azure
- Migrating applications from private data center to the cloud
- Perform configuration management and monitor of all equipment
- Install and configure cloud & On-premises servers with microsoft
- Solving problems or Deploying microsoft Active Directory infrastructure, including Azure AD hybrid cloud deployment
- Technical support and solutions related to implementation, configuration and maintance of Microsoft Directory Service and Azure AD
- Recover from backups
- HyperV and VM knowledge
- Hosting company CTU Training Solutions
- Reason for leaving Completed
SQL Skills Development programme
Blueprint Software
03.2019 - 06.2019
- Reason leaving Completed
Education
Advanced Diploma - Information Resource Management
University of South Africa (UNISA)
Associate of Science - Information Technology Management
IIE Rosebank College
Pretoria 12.2018
High School - undefined
Phatsima High School
01.2014
Skills
Troubleshooting and maintenance
Certification
CompTIA Network +
References
- Lesego, Moremi, Team Lead, 064 750 2442, Smollan
- Grant, Sharpe, SAP Basis Consultant IV, 082 781 9966, Gijima Holdings
- Lazarus, Moswate, Support Technician, 068 143 3665, Altron Digital Business
- Wale, Gbena, Facilitator, +27 84 060 0445, Truenorth Group
- Elixine, Weideman, Campus Manager, 012 361 6688, CTU Training Solutions
Accomplishments
- Awarded Gold Certificate for top Student Achiever in 2016
- Institution IIE Rosebank College
PERSONAL ATTRIBUTES
- HONEST & FLEXIBILITY
- TECHNICAL COMPETENCY & WORK ETHICS
- COMMUNICATION, COMPLIANCE
- DETERMINATION AND PERSISTANCE
Software
Ad360 plus
Endpoint central plus
Service desk plus
Sage
SAP
M365
Ompos
Windows Server 2019
HR Signify
Timeline
MANAGE ENGINE SUPPORT ENGINEER
ITR TECHNOLOGY
02.2025 - Current
SUPPORT TECHNICIAN
ALTRON DIGITAL BUSINESS
09.2023 - 02.2025
SAP TECHNICAL CONSULTANT
GIJIMA HOLDINGS (IBG)
06.2022 - 04.2023
IT Service Desk Analyst intern
Smollan
09.2021 - 06.2022
Microsoft Administrator
Britehouse
10.2019 - 09.2020
SQL Skills Development programme
Blueprint Software
03.2019 - 06.2019
Advanced Diploma - Information Resource Management
University of South Africa (UNISA)
High School - undefined
Phatsima High School
Associate of Science - Information Technology Management
IIE Rosebank College