Rethabile Paulina RIBOMBO
Receiving Clerk
Johannesburg
Summary
I am currently working as a Receiving Clerk at Shoprite Warehouse excelling in
teamwork, problem-solving, and customer-focused process planning.
I'm confident in my ability to contribute to your company. My experience
has honed my skills in handling pressure, delivering top-notch
customer service, and leading teams with impartiality and conflict
management. I'm dedicated to upholding industry professionalism in all
aspects of my work.
Overview
16
16
years of professional experience
Work History
Receiving Clerk
Shoprite Return Centre Centurion
2 2024 - Current
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
- Monitored and reconciled department expenditures for month-end expense reports.
- Coordinated complex schedules for training events and recruitment fairs.
- Processed credit card orders and reconciled receipts against credit card statements to support month-end closing.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
Picker, General Worker
Shoprite Return Centre centurion
02.2024 - 12.2024
- Receive and check incoming pick tickets
- Locate products using scanners
- Retrieve orders according to quantity, size etc. ensuring accuracy
- Build pallets with orders and position them to loading docks
- Wrap orders before loading on trucks
- Re-stock inventory manually or with warehouse equipment
- Keep records of completed orders
- Maintain equipment and report on malfunctions
- Adhere to health & safety policies and quality standards
Customer Service Officer
AG Mobile
08.2011 - 02.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Assisted call-in customers with questions and orders
- Provided primary customer support to internal and external customers
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Resolved concerns with products or services to help with retention and drive sales
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas
- Promoted company brand and unique offerings through personalized customer service
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Administrative Assistant
AG Mobile
06.2009 - 08.2011
- Executed record filing system to improve document organization and management
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Handled client correspondence and tracked records to foster office efficiency
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Organized weekly staff meetings and logged minutes for corporate records
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
Basic Ambulance Course -
Impact Emergency Technology
Fire fighter 1& 2, Hazmet Awareness, Hazmet operational -
Impact Emergency Technology
Tourism Management Diploma -
Rosebank College
Air Travel, Air travel,2A and 2B, Destination 1A and 2B, Management principles, Marketing concept, Travel operating system, Tourism Products and science -
Rosebank College
Call Centre Certificate -
Cornerstone Call Centre
Skills
Medical Report Preparation
Planning and Prioritization
Business Correspondence
Continuous Improvement Process
Meeting Support
Customer Satisfaction Evaluation
Team Goals
Documentation
Administrative Oversight
Office Organization
Balanced Work Ethic
Thrive Under Pressure
Timeline
Picker, General Worker
Shoprite Return Centre centurion
02.2024 - 12.2024
Customer Service Officer
AG Mobile
08.2011 - 02.2012
Administrative Assistant
AG Mobile
06.2009 - 08.2011
Receiving Clerk
Shoprite Return Centre Centurion
2 2024 - Current
Basic Ambulance Course -
Impact Emergency Technology
Fire fighter 1& 2, Hazmet Awareness, Hazmet operational -
Impact Emergency Technology
Tourism Management Diploma -
Rosebank College
Air Travel, Air travel,2A and 2B, Destination 1A and 2B, Management principles, Marketing concept, Travel operating system, Tourism Products and science -
Rosebank College
Call Centre Certificate -
Cornerstone Call Centre
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