RETHABILE LUTRICIA KHOANYANA
SERVICE CONSULTANT
Ceres
Summary
Detail-oriented finance professional with a Nated Level 6 in Financial Management and over two years of hands-on experience in retail banking and municipal finance. Skilled in full creditors functions, accounts receivable and credit control, bank reconciliations, and preparing payment files using Pastel Partner and MSCOA (SOLAR). Strong customer-service orientation, excellent communication, and proven ability to multitask and meet month-end deadlines. Seeking an accounting or finance role where I can apply technical skills to improve accuracy and operational efficiency.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Service Consultant
Capitec
12.2023 - Current
Greet clients and manage branch customer flow to ensure efficient queue operations and positive service experiences.
Assist customers with ATM and digital/self-service transactions, resolving account and card enquiries and providing clear guidance on banking processes.
Identify client needs and refer cross-sell opportunities to advisors while promoting appropriate bank products and services.
Maintain accurate transaction records, follow compliance procedures, and support daily branch operations to meet service Targets
Utilize supporting tools
(S-Track/Nova/ITSM/Banking system) to resolve,escalate,track client incidents
Finance Intern
Drakenstein Municipality
05.2021 - 10.2022
- Supported procurement by opening formal written price quotations, performing responsiveness checks and liaising with user departments to ensure specification compliance.
- Captured supplier invoices using MSCOA (SOLAR) and Pastel Partner; matched invoices to goods received notes and prepared monthly payment files for processing.
- Performed monthly account reconciliations, maintained supplier age analysis and monitored payment terms to control cash flow.
- Investigated and resolved supplier payment queries and communicated intake variances with warehouse and departmental staff.
- Allocated daily bank receipts, identified and resolved unallocated payments to improve cashbook accuracy; assisted with internal audit tasks and documentation.
Sales Assistant
Tekkie Town
11.2020 - 01.2021
Assisted customers on the sales floor, processed POS transactions and returns while delivering friendly, efficient service.
Handled tagging, pricing and visual merchandising to maintain store presentation standards.
Performed stock counts, replenishment and store housekeeping to support inventory accuracy and a positive shopping environment.
Casual Worker
Ceres Fisheries
01.2016 - 01.2020
- Server Customers Food
- Servicer render
- Packing shelfs and groceries
- Housekeeping
Education
Financial Management N6 - undefined
West Coast College
Malmesbury09.2020
Grade 12 - undefined
Ceres Sekondere Skool
Ceres12.2018
Skills
Ability to Multitask
Effective Time Management
Microsoft Office
Fast Learner
Computer Skills
Customer Service
Ability to Work in a Team
Communication Skills
Knowledge of MS Office
Accounts Payable
MSCOA (SOLAR)
References
- Claudia, Marinus, Claudia.Marinus@drakenstein.gov.za, 0761122529, Drakenstein Municipality
- Sibusiso, Nana, 0878058821, Ceres Tekkie Town
- AJ, Hendricks, AJHendricks@drakenstein.gov.za, 0764882125, 021 807 4804, Credit Control & Debtors Collection
- Capitec: Michelle Miller br004023@capitecbank.co.za 0748485498,Branch Manager
Accomplishments
Processed and captured supplier invoices using Pastel Partner and MSCOA (SOLAR); prepared monthly payment files and supported month‑end closings to ensure timely, accurate supplier payments.
Performed daily bank reconciliations and allocated receipts on the municipality's primary account, identifying and resolving unallocated payments to improve cashbook accuracy and audit readiness.
Managed full creditors function including supplier age analysis, payment-term monitoring and resolution of payment queries to maintain vendor relationships and control cash flow.
Conducted debtors collection and credit-control follow-ups, ensuring accounts were reconciled and reducing outstanding balances through proactive communication.
Supported procurement and supply‑chain activities by performing responsiveness checks on formal quotations and coordinating with user departments to enforce specification compliance.
Delivered exceptional customer service at Capitec Bank—coordinated branch flow, assisted clients with ATM and self‑service transactions, and resolved queries to enhance operational efficiency and client satisfaction.
Timeline
Service Consultant
Capitec
12.2023 - Current
Finance Intern
Drakenstein Municipality
05.2021 - 10.2022
Sales Assistant
Tekkie Town
11.2020 - 01.2021
Casual Worker
Ceres Fisheries
01.2016 - 01.2020
Financial Management N6 - undefined
West Coast College
Grade 12 - undefined
Ceres Sekondere Skool