RETHABILE JETAIME MANTSHO
Summary
Organized Administrative Assistant and Events Coordinator experienced in managing events and supporting sales initiatives. Delivered exceptional customer service and successfully navigated fast-paced environments through strong decision-making skills and attention to detail. Committed to contributing to team success and creating memorable experiences for clients and colleagues.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
Administrative Assistant & Events Coordinator
Ukhanyo Travel and Events (Pty) Ltd
01.2020 - Current
- Streamlined office operations to enhance overall efficiency
- Develop strong vendor relationships, ensuring quality service.
- Create engaging event materials, increasing attendee satisfaction.
- Created engaging event materials that contributed to increased attendee satisfaction.
- Provide comprehensive support to the Managing Director, including calendar management, travel arrangements, meeting coordination, and correspondence.
- Train new staff, enhancing team productivity and morale.
- Implement digital tools, reducing administrative tasks.
- Maintained accurate records, ensuring compliance and organization.
- Maintain the highest standards of discretion and confidentiality when handling sensitive information.
- Organized and maintained filing system to ensure easy access to documents.
- Train and over see new recruits.
Sales Consultant
Cyahamba Travels
03.2018 - 12.2019
- Client Consultation: Engaged clients to understand travel preferences, budgets, and objectives, applying active listening to gather insights for tailored travel experiences.
- Relationship Management: Foster lasting client relationships to encourage repeat bookings and drive referrals through trust and excellent service.
- Client Consultation: Engage with clients to understand their travel preferences, budget, and objectives. Apply active listening to gather in-depth insights into their ideal travel experience.
- Booking & Travel Logistics: Managed trip reservations, including flights, accommodations, rental vehicles, and tours, while assisting clients with travel documentation such as passports and visas.
- Research & Planning: Investigate a variety of destinations, accommodations, activities, and transportation options. Compare prices and identify the best value to suit each client's needs.
- Sales & Performance Goals: Employed effective sales strategies to achieve sales targets, directly contributing to business growth.
- Client Support: Offer comprehensive travel support and guidance before, during, and after the trip to ensure a smooth and enjoyable experience.
- Industry Expertise: Stay informed on the latest travel trends, destination updates, industry developments, and pricing changes to provide up-to-date advice and recommendations.
Education
Grade 12 -
St Christopher’s Private School
King William's Town, South Africa01-2014
Skills
- Organizational proficiency
- Effective communication
- Customer service
- Data entry
- Computer skills
- Event planning
- Information confidentiality
- Creative problem-solving
Certification
INTRODUCTION OF OFFICE AND ADMINISTRATIVE MANAGEMENT.
Timeline
Administrative Assistant & Events Coordinator
Ukhanyo Travel and Events (Pty) Ltd
01.2020 - Current
Sales Consultant
Cyahamba Travels
03.2018 - 12.2019
Grade 12 -
St Christopher’s Private School