Summary
Work History
Education
Skills
Leadership Experience
References
Languages
Timeline
Generic
Rethabile Serathi

Rethabile Serathi

Diepkloof

Summary

Committed and hardworking shopowner with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Friendly and reliable shopowner offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Punctual and honest with solid background in financial environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Trustworthy and dedicated shopowner with 3 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Cashier

Howler
Johannesburg, South Africa
09.2017 - 03.2018
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.

Education

Matric -

Noordgesig Secondary School
Johannesburg, Soweto
12.2012

Higher Certificate in Information Technology, NQF Level 5 - undefined

Mancosa

BCom in Information Technology and Management, NQF Level 7 - Information Technology Project Management

Mancosa
05.2021

Skills

Time management skills

Leadership Experience

In 2020, I started my small business. I was running a local tuck shop that sells essential products to the community. I have learned to provide excellent customer service. To make well informed decisions in terms of what the customers need. I always have to arrange and rearrange the shop to make it easy for the customers to spot the products they need. I speak 6 South African languages fluently, enhancing my communication with different customers and I have learned to be disciplined and punctual.

References

Dudu Ndlovu, Employee, 0676143059

Languages

English
Bilingual or Proficient (C2)
Xhosa
Upper intermediate (B2)

Timeline

Cashier

Howler
09.2017 - 03.2018

Matric -

Noordgesig Secondary School

Higher Certificate in Information Technology, NQF Level 5 - undefined

Mancosa

BCom in Information Technology and Management, NQF Level 7 - Information Technology Project Management

Mancosa
Rethabile Serathi