Rethabile Mokeki
Boksburg
Summary
Motivated professional with a strong background in operational management and team leadership. Demonstrates exceptional analytical skills, leveraging data to drive process improvements and support strategic initiatives. Committed to enhancing customer experience through effective communication and stakeholder engagement. Cultivates client relationships, ensuring satisfaction and alignment with operational goals. Thrives in fast-paced working environment and meets tight deadlines. Adept at coordinating sales activities, managing client accounts, and ensuring seamless communication between departments.
Overview
9
9
years of professional experience
Work History
WORKSHOP MANAGER
Barloworld Equipment
08.2024 - 08.2026
- Led team of technicians in the delivery of high-quality vehicle repair and maintenance services.
- Oversaw daily workshop activities to improve equipment turnaround time and service delivery efficiency.
- Coordinated maintenance and repair actions, keeping equipment and systems running at peak performance.
- Oversaw machine rebuilds and repairs, minimising downtime and enhancing service reliability.
- Ensured rental fleet availability, enabling timely equipment deployment for customers.
- Assisted in prioritising repairs for high-demand equipment to facilitate rental operations.
- Managed warranty claims and liaised with manufacturers to resolve issues, safeguarding customer interests.
- Liaised with customers to understand requirements, providing accurate quotations and timeframes for work completion.
- Enhanced customer satisfaction through the introduction of a feedback system, addressing concerns promptly.
- Collected and reviewed customer feedback for service improvement and followed up on complaints received to verify customer satisfaction.
- Compiled detailed reports on workshop activities, informing senior management for strategic decision-making.
- Planned project labour, expenses and timeframes to continuously achieve output and quality targets.
- Applied Quality Assurance (QA) methodologies to measure output quality.
- Managed costs and quotations for machine deliveries to ensure accurate pricing and timely dispatch.
- Supported refurbishment processes of used equipment, enhancing resale value.
- Ensured compliance with dealer governance standards to maintain operational integrity and accountability.
CONTINUOUS IMPROVEMENT JUNIOR MANAGER
Barloworld Equipment
02.2020 - 08.2024
- Led process improvement initiatives using Lean methodologies to enhance operational efficiency
- Facilitated change management and continuous improvement projects to improve collaboration across departments
- Analysed performance data to identify trends and implement solutions that addressed specific operational challenges
- Supported strategic initiatives that aligned with business objectives and fostered operational excellence
- Managed team schedules, allocated tasks, and monitored performance to ensure optimal productivity.
- Analysed sales data to identify trends, forecast demand, and set realistic targets.
EARTHMOVING EQUIPMENT MECHANIC
Barloworld Equipment
10.2018 - 02.2020
- Performed diagnostics, maintenance, and repairs on heavy equipment to ensure maximum uptime
- Identified mechanical faults, diagnosed causes, and ordered new parts to ensure timely resolution of equipment problems
- Executed component rebuilds to meet OEM standards, enhancing reliability of equipment
- Conducted failure analysis and root cause investigations, identifying underlying issues to prevent future breakdowns
- Performed non-destructive testing to assess material integrity
- Compiled component condition and failure reports, enabling accurate assessments for effective maintenance planning
EARTHMOVING EQUIPMENT MECHANIC
Aveng Rail
03.2017 - 05.2018
- Diagnosed and repaired mechanical, hydraulic, and transmission systems
- Performed preventive maintenance and inspections to maximise equipment performance and reliability
- Compiled service and diagnostic reports to pinpoint and resolve equipment issues
- Ensured compliance with safety and operational standards
Education
Lean Silver Accreditation -
Cardiff University
06-2026
Service Mangers Programme -
Rutgers University
01-2025
Certificate - Operations Management
University of Johannesburg
01-2022
Lean Bronze Accreditation -
Cardiff University
01-2020
Heavy Duty Mechanic trade test -
Merseta
01-2017
Matric -
St Barnabas College
01-2005
Skills
- Workshop Operations
- Rental Fleet Management
- Used Equipment Refurbishment
- WIP optimisation
- Turnaround optimisation
- KPI Management
- Process improvement
- Workflow optimisation
- Quality control
- Continuous Improvement
- Lean Methodologies
- ERP Systems
- Team Leadership
- Customer satisfaction
- Stakeholder engagement
- Client management
Custom
- Noria Phiri,
Operation Manager
Barloworld Equipment,
073 748 5452
- Charmaine Mabasa,
Strategy portfolio Manager,
Barloworld Equipment,
083 515 9870
- Kagiso Lebethe,
Employee Relations Specialist,
Barloworld Equipment,
078 617 2341
Timeline
WORKSHOP MANAGER
Barloworld Equipment
08.2024 - 08.2026
CONTINUOUS IMPROVEMENT JUNIOR MANAGER
Barloworld Equipment
02.2020 - 08.2024
EARTHMOVING EQUIPMENT MECHANIC
Barloworld Equipment
10.2018 - 02.2020
EARTHMOVING EQUIPMENT MECHANIC
Aveng Rail
03.2017 - 05.2018
Lean Silver Accreditation -
Cardiff University
Service Mangers Programme -
Rutgers University
Certificate - Operations Management
University of Johannesburg
Lean Bronze Accreditation -
Cardiff University
Heavy Duty Mechanic trade test -
Merseta
Matric -
St Barnabas College