Rethabile Leqola
Provincial Quality Assurance Specialist/Acting Quality Protection Manager
Johannesburg
Summary
Results-driven tourism professional with extensive experience in tourism, stakeholder engagement, policy analysis, and sustainable tourism initiatives. Proven track record in project management, business development, and community-based tourism. Adept at fostering partnerships with stakeholders to drive investment and economic development. Passionate about creating inclusive and sustainable tourism opportunities that benefit local communities.
Overview
18
18
years of professional experience
2
2
Certificates
Work History
Acting Quality Protection Manager
South African Tourism
05.2024 - Current
- Led compliance monitoring and quality protection initiatives to maintain tourism standards.
- Assisted and collaborated in the development and implementation of educational campaigns to protect consumers and businesses from illegal tourism practices.
- Engaged provincial and municipal stakeholders to align policies and prevent illegal tourism advertising.
- Assisted in policy development, analysis, and implementation to strengthen regulatory frameworks.
- Conducted risk assessments and conflict resolution strategies in tourism-related disputes.
Provincial Quality Assurance Specialist
South African Tourism
01.2013 - Current
- Managed performance of 12 assessors ensuring compliance with tourism quality standards.
- Assisted with design and implementation of tourism quality assessment frameworks for sustainable development.
- Conducted post-assessment audits and provided strategic recommendations for improvement.
- Built and maintained strong relationships with government, private sector, and community stakeholders.
- Assisted and collaborated with Development of tourism support programmes for SMMEs, enabling growth in rural and urban settings.
Marketing Assistant
South African Tourism
01.2010 - 01.2013
- Coordinated marketing projects and provided business development support through strategic market analytics
- Managed stakeholder relationships and facilitated internal communications to enhance operational efficiency
- Assisted in developing and implementing marketing strategies aligned with organizational goals, resulting in increased brand visibility
Consumer Feedback Liaison Officer
South African Tourism
01.2007 - 01.2010
- Managed consumer engagement initiatives, addressing complaints and marketing opportunities.
- Provided insights on consumer preferences to inform policy decisions and marketing strategies.
Education
Executive Programme - Women in Tourism
UNIVERSITY OF SOUTH AFRICA (UNISA)
01.2023 - 12.2023
Post Graduate Diploma - Management
REGENT BUSINESS SCHOOL
01.2020 - 12.2020
National Diploma - Hospitality Management
University of Johannesburg (UJ)
01.2007 - 12.2007
Skills
Project Management
Awards
- Teamwork Award, 01/01/11
- Good Customer Service Award, 01/01/07
- Project Coordinator and Execution of Sweden Conference for International Country Offices, 01/01/12
- Assistant Project Coordinator, Tourism Indaba, 01/01/08, 01/01/09, 01/01/10
- Project Coordinator and Execution of ZTA Quality Assurance Criteria, 01/01/18
- Project Coordinator and Execution of Mozambique Quality Assurance Criteria, 01/01/18
- Project Manager for Grading of Sanparks products, 01/01/19 to Present
- Project Assistant for Health and Safety Protocol Drive Provincially, 01/01/21
- Assistant Project Manager and Panelist Judge, Lilizela Awards, 01/01/19
Certification
Grading Assessor
Accomplishments
- Supervised team of 12 staff members.
- Collaborated with teams in three countries in the development of their grading criteria.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
sotho
Bilingual or Proficient (C2)
zulu
Advanced (C1)
tswana
Upper intermediate (B2)
Timeline
Acting Quality Protection Manager
South African Tourism
05.2024 - Current
Executive Programme - Women in Tourism
UNIVERSITY OF SOUTH AFRICA (UNISA)
01.2023 - 12.2023
Post Graduate Diploma - Management
REGENT BUSINESS SCHOOL
01.2020 - 12.2020
Provincial Quality Assurance Specialist
South African Tourism
01.2013 - Current
Marketing Assistant
South African Tourism
01.2010 - 01.2013
National Diploma - Hospitality Management
University of Johannesburg (UJ)
01.2007 - 12.2007
Consumer Feedback Liaison Officer
South African Tourism
01.2007 - 01.2010
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