Rethabile Leoma
Business Development Manager
Johannesburg
Summary
Driven individual with financial and customer service experience. Retains relationships through genuine and consistent engagement. Harnesses active listening and consultation to meet stakeholder needs. I am a dedicated and resilient hard worker who thrives off of the challenge induced within a high paced and competitive environment. I have an unquenchable questioning nature and seek to create value in the spaces I occupy.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
6
6
Languages
Work History
Business Development Manager
Allan Gray
05.2025 - Current
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Represented company and promoted products at conferences and industry events.
- Kept meticulous client notes and updated account information in company databases.
Client Relationship Manager
Allan Gray
12.2021 - 04.2025
- Autonomously manage my own panel of clients to deliver exceptionally high standards of service, as well as assisting team members to do the same.
- Take accountability for all queries, ensure detailed understanding of problem and resolve query/complaint. Ensure client receives regular feedback until resolution.
- Ensure system accurately reflects all verbal or written communication with client and quality of service remains high with Allan Gray's standard.
- Scheduling client meetings and travel to make most efficient use of your time and to make sure client meetings have the minimal disruption to servicing the rest of your client portfolio.
- Used outstanding persuasion and relationship-building skills to develop trusted stakeholder relations, effectively balancing business needs.
- Planned and led client events, including product information seminars.
- Successfully built and maintained long-lasting client relationships through proactive communication and dealing with all matters efficiently.
- Maintained exceptional product and market knowledge, providing clients with up-to-date information to maximise new business possibilities.
- Resolved client concerns quickly and professionally, improving retention ratings through first-class customer care.
Client Service Consultant
Allan Gray
04.2021 - 12.2021
- Spoke to customers in multiple languages to resolve problems and answer questions.
- Identified issues, analysed information and provided solutions to problems.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Implemented more efficient processes and reduced wasted resources.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Prepared timely and accurate financial reporting and analysis.
- Collaborated with team members to achieve target results.
- Customised customer experiences to build brand loyalty.
Education
Postgraduate Diploma in Financial Planning - Financial Planning
University of The Free State
Bloemfontein, South Africa 02.2020 - 04.2021
Diploma in Global Marketing Practices - Finance
London School of Business and Finance
Bcom Investment and Banking - Investment and Banking
University of The Free State
01.2018 - 03.2018
Skills
Financial Planning
Education
other,Free State, South Africa,other,United Kingdom,other,Free State, South Africa
Languages
5,C1,6,C2
Contact
Johannesburg, Gauteng 2188
Timeline
Business Development Manager
Allan Gray
05.2025 - Current
Client Relationship Manager
Allan Gray
12.2021 - 04.2025
Client Service Consultant
Allan Gray
04.2021 - 12.2021
Postgraduate Diploma in Financial Planning - Financial Planning
University of The Free State
02.2020 - 04.2021
Bcom Investment and Banking - Investment and Banking
University of The Free State
01.2018 - 03.2018
Diploma in Global Marketing Practices - Finance
London School of Business and Finance
Similar Profiles
Sibusiso TshukuseSibusiso Tshukuse
Talent Acquisition Specialist at Allan Gray Proprietary Limited (Allan Gray)Talent Acquisition Specialist at Allan Gray Proprietary Limited (Allan Gray)
Sibongile ShabalalaSibongile Shabalala
Programme Officer at Allan Gray Orbis FoundationProgramme Officer at Allan Gray Orbis Foundation
Ushen GovenderUshen Govender
Second in Command at Allan GraySecond in Command at Allan Gray
Reabetswe MonyamaneReabetswe Monyamane
AuPair at AuPair SAAuPair at AuPair SA
Shoneez JafferShoneez Jaffer
CEO / Founder at Brain Box Learning CentreCEO / Founder at Brain Box Learning Centre