Retha van Heerden
Kraaifontein
Summary
Results-driven Area Manager with extensive experience in overseeing multiple locations and optimising team performance. Implements sustainable practices to reduce environmental impact while enhancing corporate social responsibility. Streamlines processes to elevate customer service standards, fostering satisfaction and loyalty. Delivers impactful results through strategic planning and strong leadership.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Area Manager (Cleaning)
Sanitech Hygiene
Cape Town, South Africa
10.2023 - 06.2026
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Acted as a key point of contact for all operational issues within the area, resolving problems quickly and efficiently.
- Implemented sustainability practices across operations, reducing environmental impact and promoting corporate social responsibility.
- Implemented customer service standards that increased customer satisfaction scores and loyalty.
- Managed inventory levels across all sites, optimising stock control to meet customer demand without overstocking.
Area Manager (Cleaning)
Supercare
Cape Town, South Africa
06.2021 - 10.2023
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Acted as a key point of contact for all operational issues within the area, resolving problems quickly and efficiently.
- Managed inventory levels across all sites, optimising stock control to meet customer demand without overstocking.
Supervisor/Assistant Manager
Bargain Books Cape Gate
Cape Town, South Africa
06.2018 - 06.2023
- Customer Service
- Sales
- Stock Orders
- Merchandising
- Capturing Stock & Creating GRN's
- Invoicing
- Petty Cash Payouts
- Cash Ups
- Opening and Closing of Store
- Month End Reports
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Planned and communicated daily manufacturing tasks and targets.
Shop Assistant
Dina Trading t/a Factory Plaza Newcastle
05.2017 - 11.2017
- Customer Service
- Sales
- Stock Orders
- Merchandising
- Work of Art Store
Store Manager
Crafters Market Highveld Mall Witbank
09.2015 - 04.2017
- Daily running of store
- Admin
- Daily Cash Up Recon
- Customer & Stock requests
- Merchandising
- Customer service
- Sales
- Courier & Stock Control
- Working on POS
Area Manager (North Coast) & Site Manager (Bell Equipment)
Supercare Services group
10.2012 - 03.2015
- Managed portfolio of clients, ensuring satisfaction and service delivery
- Recruited and onboarded casual staff to meet staffing needs effectively
- Performed deep cleaning to maintain hygiene standards in facilities
- Deliver cleaning materials and equipment on site
- Completing relevant documentation like timesheets and Jobcards
- Cleaning Division
Assistant Housekeeper/Housekeeping Supervisor
Prestige Cleaning Services
08.2006 - 08.2007
- Conducted daily inspections of 120 rooms to ensure quality standards
- Maintained cleanliness in rooms, gym and public areas
- Created daily staff schedules to optimise workflow
- Work out daily schedules for the staff
- Managed timesheet entries for payroll processing
- Deal with client complaints
- Richards Hotel Contract, Richards Bay (also worked at The Protea Hotel Richards Bay & The Bayshore Inn Richards Bay)
Supervisor/Assistant Housekeeper
Prestige Cleaning Services
05.2005 - 12.2005
- Maintained cleanliness standards in guest rooms and public areas
- Southern Sun Bloemfontein Contract
Admin work
Tyretech
01.2004 - 04.2005
- Invoicing
- Statements
- Basic admin
- Bloemfontein
- Better salary
Supervisor
Fidelity Supercare Cleaning Services
03.2003 - 11.2003
- Maintained cleanliness on game floor and in toilets to ensure a safe and welcoming environment for guests
- Processed employee timesheets accurately for payroll to ensure timely and correct employee compensation
- Facilitated retrenchment process due to client contract cancellation, managing communications and support for affected employees
Housekeeper & Supervisor
Fidelity Supercare Cleaning Services
03.2002 - 02.2003
- Ensure cleanliness in rooms and public areas
- Managed laundry booking processes to maintain efficient operations
- Processed employee timesheets to ensure accurate payroll management
- Coordinated transfer of items between locations to support organisational needs
Education
Grade 12 -
Amajuba High School
Newcastle01-1996
B. Comm. - Economics (Money and Banking)
University of the Northwest (Old PU for CHE)Vaal Triangle Campus
VanderbijlparkSkills
- Operational management
- Cleaning operations management
- Operational oversight
- Operational quality control
- Inventory control
- Health and safety compliance
- Staff scheduling
- Staff training
- Customer service
- Client engagement
- Relationship management
- Problem solving
- Time management
- Influential communication
- Influential communication
Custom
- Bargain Books Cape Gate, Mary Mitchell, 0787411650
- Dina Trading t/a Factory Plaza, Newcastle, Minja Danielson (Supervisor), 0848266392
- Crafters Market, Paul Grobler (Area Manager), 0713542340
- Supercare Services Group, Belinda Botes (OPS Manager), 0357512275/0810104171
- Prestige Cleaning Services Richards Bay, Kuki Mbatha (Head Housekeeper), 0357531111, 0357532411
- Prestige Cleaning Services
Languages
English
Certification
- ISO 22000 certified
- First Aid Level 1
- Competition Commission certified
- Operation of T300 Walk Behind Scrubber
- Operation of CT5 Walk Behind Scrubber
- Legal Liability
- Hazard Identification and Risk Assessment (HIRA)
- Labour Relations
Hobbies and interests
- Volkspele (Achieved Springbok Colours)
- RC Cars (Crawling)
- Outdoors
References
- Sanitech Hygiene - Edmund Hendricks Cleaning Manager 071 862 2932
- Supercare Cleaning Services - Mariska van Heerden 082 496 5888
- Bargain Books Cape Gate - Mandi Olivier 082 215 8078
- Factory Plaza - Minja Danielson 062 690 1102
Personal Information
- ID Number: 7802010008086
- Dependents: 1
Timeline
Area Manager (Cleaning)
Sanitech Hygiene
10.2023 - 06.2026
Area Manager (Cleaning)
Supercare
06.2021 - 10.2023
Supervisor/Assistant Manager
Bargain Books Cape Gate
06.2018 - 06.2023
Shop Assistant
Dina Trading t/a Factory Plaza Newcastle
05.2017 - 11.2017
Store Manager
Crafters Market Highveld Mall Witbank
09.2015 - 04.2017
Area Manager (North Coast) & Site Manager (Bell Equipment)
Supercare Services group
10.2012 - 03.2015
Assistant Housekeeper/Housekeeping Supervisor
Prestige Cleaning Services
08.2006 - 08.2007
Supervisor/Assistant Housekeeper
Prestige Cleaning Services
05.2005 - 12.2005
Admin work
Tyretech
01.2004 - 04.2005
Supervisor
Fidelity Supercare Cleaning Services
03.2003 - 11.2003
Housekeeper & Supervisor
Fidelity Supercare Cleaning Services
03.2002 - 02.2003
Grade 12 -
Amajuba High School
B. Comm. - Economics (Money and Banking)
University of the Northwest (Old PU for CHE)Vaal Triangle Campus