Reshmee Dhayan
Calgary
Summary
Multilingual (French-English) Customer Service and Administrative Professional with proven success in managing client services, executive support, and marketing operations within diverse industries, including telecommunications, real estate, and finance. Adept at handling high-pressure environments, delivering high-quality service, and maintaining customer satisfaction. Strong command of Salesforce CRM, digital tools, and communication platforms. Known for integrity, precision, and a proactive approach to problem-solving.
Overview
6
6
years of professional experience
Work History
Customer Service Representative (Bilingual - French/English)
TELUS Health
07.2024 - 09.2025
- Provide high-level bilingual customer service support to clients using TELUS Health's digital platforms.
- Resolve benefit-related inquiries efficiently, ensuring clients receive timely, accurate information.
- Maintain up-to-date and accurate records of all client interactions using Salesforce CRM.
- Handle sensitive client concerns professionally, adhering strictly to privacy standards.
- Actively collaborate with cross-functional teams to address and escalate service gaps.
- Enhance client experience by contributing insights to improve internal FAQs and support documentation.
- Resolved customer inquiries and issues with empathy and efficiency.
- Utilized CRM software to document interactions and track service requests.
- Collaborated with team members to enhance service delivery processes.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Executive Administrative Assistant (Remote, Part-Time)
Business Excellence Consulting
Brampton
01.2024 - 05.2024
- Oversaw executive calendar management, scheduled meetings, and coordinated logistics.
- Acted as liaison between CEO and internal/external stakeholders, ensuring clear communication.
- Drafted business documents, reports, and presentations with confidentiality and accuracy.
- Managed multiple projects with tight deadlines, ensuring efficiency and attention to detail.
- Coordinated team-building activities and external training events.
Marketing Officer
Areva Immobilier
10.2021 - 06.2022
- Administered Salesforce CRM database, ensuring accurate, up-to-date client data.
- Designed and executed targeted marketing campaigns via email and social media platforms.
- Strengthened community engagement and brand visibility through consistent online presence.
- Organized internal events to boost team morale and office culture.
- Built and maintained strategic vendor and partner relationships.
Trainee
Mauritius Civil Service Mutual Aid Association
04.2019 - 11.2020
- Supported mortgage loan processing, verifying documentation and updating records.
- Delivered exceptional customer service by responding to loan-related inquiries.
- Partnered with loan officers to improve workflow and processing times.
- Maintained regulatory compliance and ensured accuracy of digital documentation.
Education
Bachelor of Business Administration - Partial Completion - Certified Year 1
University of Northampton
Skills
- Bilingual Customer Communication (French-English)
- Client Service & Issue Resolution (B2B/B2C)
- Administrative & Executive Support
- Salesforce CRM & Confidential Data Handling
- Marketing Coordination & Campaign Execution
- Time & Project Management
- Office Operations & Calendar Management
- Event Planning & Internal Communications
- Salesforce CRM
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Email Marketing Tools
- Social Media & Digital Platforms
- Google Workspace
Languages
- English
- French
- Hindi
Timeline
Customer Service Representative (Bilingual - French/English)
TELUS Health
07.2024 - 09.2025
Executive Administrative Assistant (Remote, Part-Time)
Business Excellence Consulting
01.2024 - 05.2024
Marketing Officer
Areva Immobilier
10.2021 - 06.2022
Trainee
Mauritius Civil Service Mutual Aid Association
04.2019 - 11.2020
Bachelor of Business Administration - Partial Completion - Certified Year 1
University of Northampton