Word
Resemate Johannes Mabunda
Kempton Park
Summary
Proven Facilitator and Technician at Telkom South Africa, adept in strategic planning and facilitation techniques, significantly enhanced program effectiveness and customer satisfaction. Leveraged problem-solving abilities and adaptability to drive continuous improvement and staff development. Excelled in delivering high-quality training and technical support, showcasing attention to detail and multitasking abilities.
Overview
38
38
years of professional experience
Work History
Facilitator
Telkom South Africa
04.1998 - 10.2018
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
Technician
Telkom South Africa
02.1981 - 04.1984
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Education
Telecommunications Management
Tshwane University of Technology
Soshanguve, South Africa11.1998
Computer Networking And Telecommunications
Telkom Training
Soshanguve, South Africa11.1998
Various Courses in Telecomunications
Telkom Training
Olifantsfontein, South Africa11.1998
Skills
Facilitation Techniques
Strategic Planning
Project Management
Staff Management
Workshop coordination
Data Analysis
Problem-solving abilities
Time management abilities
Adaptability and Flexibility
Multitasking Abilities
Problem-Solving
Attention to Detail
Software
Power point
Netplan
Excel
Timeline
Facilitator
Telkom South Africa
04.1998 - 10.2018
Technician
Telkom South Africa
02.1981 - 04.1984
Telecommunications Management
Tshwane University of Technology
Computer Networking And Telecommunications
Telkom Training
Various Courses in Telecomunications
Telkom Training
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