Reon Van Heerden
Dewetsdorp
Summary
Experienced in managing daily operations across various sectors including animal feed, hardware, and warehouse management. Responsibilities included supervising staff, resolving customer inquiries, and implementing operational strategies to enhance efficiency. Conducted performance evaluations and provided training to ensure adherence to company policies and safety regulations. Demonstrated ability to maintain inventory accuracy and facilitate effective communication between departments to support business objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager
Ovk
Dewetsdorp
03.2011 - 02.2024
- Products animal feed,animal wealth,hardware,fertilizer and tyres
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Communicated regularly with customers to gain insights into their needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed business performance data and forecasted business results for upper management.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Warehouse operations:management of fuel station,animal feed and fertilizer warehouse
- Responsible for receiving,dispatching and storing stock.Animal related products
- Maintain accurate inventory levels and conducting stock takes regularly
- Ensure handling and storing of goods
- Enforce health and safety regulations
- Maintain a clean and organised warehouse
- Stockmanagement and stocktaking:daily,weekly and monthly
- Liason with customers and suppliers
- Branch support and administration:Assist branch manager with daily operational oversight
- Ensure smooth running of branch activities including customer service and admin tasks
- Monitor and support sales targets and staff performance
- Assist with budget,financial control and stock control
- Handle enquieries from suppliers,clients and any other complaints
- Staff and resource management:Report to me 14 staff members
- Supervise warehouse and support staff
- Provide training and staff support
- Ensure adherence to company policies and procedures
- Other tasks and duties:Cashier duties,cash ups and petty cash
- Invoices and quotations
Assistant Manager
Yo Yo Hardware and General Dealer
Dewetsdorp
01.2005 - 12.2009
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Sales of furniture and electronic equiptment
- Bad debts
- Maintained accurate records of sales transactions using point-of-sale systems.
Education
High School Diploma -
High School President Steyn
Bainsvlei Bloemfontein Outlying11-1992
Skills
- Inventory management
- Operational strategy
- Customer service
- Conflict resolution
- Performance evaluation
- Sales management
- Budget control
- Health and safety
- Employee training
- Team leadership
- Staff supervision
- Communication skills
- Warehouse operations
- Performance reviewing
- Budget assistance
- Recruiting and interviewing
- Cost reduction
- Orientating and training
- Business development
- Task delegation
- Problem-solving
- Sales growth
- Policy enforcement
- Time management
- Marketing
- Customer service and satisfaction
- Workplace safety compliance
- Sales strategies
- Goal setting
- Sales monitoring
- Financial reporting
- Money handling
- Team motivation
- Customer relations
- Strategic thinking
- Verbal and written communication
- Multitasking and organization
- Coaching and mentoring
- Employee engagement
- Marketing tactics
- Employee supervision
- Staff management
- Reporting and documenting
- Decision-making
- Workload management
- Negotiation
- Sales forecasting
Languages
Afrikaans
First Language
English
Intermediate (B1)
B1
Certification
- OHS Consultants:Fire Safety Training
- 06/05/2013
- OHS Consultants Occupational Health and Safety Representative Training
- 05/04/2016
- Alehana First Aid Training First Aid Level 1
- 04/09/2013 Certificate number ARBL1/188/13
- BATHO PELE Customer Service 10-11/07/2017
- PERITUM AGRI INSTITUTE Manage Diversity 11-13/04/2022
- PERITUM AGRI INSTITUTE Generic Management and Leadership 11-13/04/2022
- CATALYST TRAINING HOUR Emotional Intelligence 12-13/10/2021
- OHS CONSULTANTS Occupational Health and Safety Representative and Incident Investigation Training 10/04/2018
- BATHO PELE Business Communication 30-01/07/2014
- BATHO PELE Advanced Selling Techniques Phase 2 28/04/2015
- BATHO PELE Advanced Selling Techniques 30/04/2014
- KANSAI PLASCON Introduction to Paint and Product 10-11/11/2015
- ZOETIS Optimizing production performance training
- MSD ANIMAL HEALTH MALELANE ACADEMY 07-10/04/2014
Accomplishments
- OXBRIDGE ACADEMY SKILLS CERTIFICATE Logistics & Supply Chain Management Awarded Cum Laude for Meritorious Achievement In A Particular Field of Stusy & For Unremitting & Unstinting Pursuit Of Academic & Scholarly Excellence
Affiliations
- Reading
- Woodwork
- Steelwork
References
References available upon request.
Timeline
Assistant Manager
Ovk
03.2011 - 02.2024
Assistant Manager
Yo Yo Hardware and General Dealer
01.2005 - 12.2009
High School Diploma -
High School President Steyn
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