RENUGAN PILLAY
SALES
DURBAN,KWAZULU NATAL
Summary
Dynamic sales and operations professional with a proven track record at PF PIPES (PTY) LTD, excelling in customer relationship management and innovative sales strategies. Skilled in utilizing Sage and Syspro software, I consistently enhanced customer satisfaction and drove revenue growth through effective communication and strategic problem-solving.
Overview
21
21
years of professional experience
Work History
Sales
PF PIPES (PTY)LTD
Durban, South Africa
09.2024 - Current
- Achieved sales targets consistently by implementing innovative sales strategies and tactics.
- Worked with sales department to develop sales strategies and techniques.
- Handled quotations and client support
Operations Manager
CLEAR EDGE PROJECTS
Durban, South Africa
01.2024 - 09.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Branch Manager
THEKWENI PLASTIC SUPPLIES
Durban, South Africa
01.2021 - 12.2023
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Sales
Natal Plastic Supplies
Durban
02.2009 - 12.2020
- Implemented innovative sales techniques to increase conversion rates and boost overall sales figures.
- Boosted sales performance by developing and implementing effective direct sales strategies.
- Set objectives and led sales team to achieve aggressive global sales goals.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
Dispatch Clerk
Advance Glass
Durban, South Africa
01.2005 - 01.2009
- Managed high-stress situations effectively by maintaining clear communication channels among team members during emergency responses or peak demand periods.
- Performed routine administrative work with customer assistance, cashiering and data.
- Proactively identified and resolved potential conflicts or delays in the dispatch process, ensuring minimal disruption to operations.
Education
High School Diploma -
04.2001 -
N1 ELECTRICAL -
08.1999
Skills
Customer relationship management
Outside sales
Preparing quotes
Invoicing
Proficient in microsoft office
Proficient in microsoft office
Sales
Timeline
Sales - PF PIPES (PTY)LTD
09.2024 - Current
Operations Manager - CLEAR EDGE PROJECTS
01.2024 - 09.2024
Branch Manager - THEKWENI PLASTIC SUPPLIES
01.2021 - 12.2023
Sales - Natal Plastic Supplies
02.2009 - 12.2020
Dispatch Clerk - Advance Glass
01.2005 - 01.2009
HEATHER SECONDARY - High School Diploma,
04.2001 -
LC JOHNSON TECHNICAL COLLEGE - N1 ELECTRICAL,