Reading
Rentia Makgetla
QA Re-evaluator
Johannesburg,GP
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated QA professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
QA Evaluator
Telesure Investment Holdings
Fourways, Johannesburg
07.2007 - Current
- Ensuring good quality of service rendered to clients through listening to calls and evaluating calls relating to short term insurance for quality purposes
- Rectifying information and reports available for proper reconciliation
- Achieving the targets set by manager in pipeline for example: accuracy of work, attention to detail, concentration for pro longed periods, meeting deadlines and working as part of a team.
- Ensuring that the current and appropriate information is given to all customers to ensure maximum customer satisfaction at all times during the lifetime of the contract between the insurer and insured
- Providing and recommending appropriate training in product knowledge for sales consultants to be able to give correct information to clients relating to insurance.
- Evaluating against a set score card and identifying errors and trends in sales consultants
- One on one coaching/training consultants to improve the quality of their calls as per the FSB regulations.
- Coach and re-evaluate the evaluators to ensure their work is 100%.
- Helping in the claims department whenever needed.
Sales and Marketing Consultant
Telesure Group Services
Johannesburg
03.2005 - 06.2007
- Used consultative sales approach to listen carefully to client needs and recommend desired products and services.
- Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
- Administration
- Required to meet high monthly target
Payroll Administrator
Spar
Johannesburg
07.2004 - 01.2005
- Stock control
- Debtors/creditors files
- Wages
- Administration and placing of orders
Education
High School Diploma -
Elsies River High School
Elsies River Cape Town 01.1998 - 11.1998
Computer Literacy
CITC (Communal Information Technology Centre
Welkom Freestate 01.1999 - 12.1999
Skills
Self-Motivated
Experienced in QA
Active Listening
Certification
RE 5
Interests
Watching movies
Spending time with family
Timeline
RE 5
03-2013
QA Evaluator
Telesure Investment Holdings
07.2007 - Current
NQF 4
02-2007
Sales and Marketing Consultant
Telesure Group Services
03.2005 - 06.2007
Payroll Administrator
Spar
07.2004 - 01.2005
Computer Literacy
CITC (Communal Information Technology Centre
01.1999 - 12.1999
High School Diploma -
Elsies River High School
01.1998 - 11.1998