Reney Marsh
Kraaifontein,South-Africa
Summary
Friendly, efficient and highly reliable professional with over a decade of diverse industry experience. Combines extensive knowledge and practical expertise with a proactive, adaptable approach to consistently deliver high-quality support and excellent client service.
Overview
2
2
Languages
2
2
years of post-secondary education
7
7
years of professional experience
Work history
Officer: Merchant Services Logistics
Capitec Bank
Cape-Town
2025.07 - Current
Liaise directly with suppliers regarding stock orders and delivery schedules
Support inventory and stock movement tracking where required.
Liaise with internal departments to align Logistics and business requirements
Compile and administer billing process within department
Creating Pro-Forma and Tax invoices
Administration Support
Compile weekly stats
Team reporting and performance tracking
Agent: Merchant Support
Capitec Bank
Cape-Town, Western Cape
2024.05 - 2025.08
Provide professional inbound client support to merchants via telephone, email and WhatsApp,
Device Troubleshooting
Resolve financial and account related queries
Maintain accurate records of client interactions
Customer Services Advisor
TFG
Parow Financial Services
2021.04 - 2024.05
Social Media engagement assisting customers through various platforms such as Facebook, Twitter and Hello Peter
Liaise directly with customers via e-mail and telephone
Handling Credit Bureau Disputes - Investigate disputes logged by credit bureaus (XDS, Transunion, Experian)
Processing Credit Bureau updates where incorrect reporting took place Escalate queries to relevant departments
Assisting stores with customer queries or processing documents
Training and mentoring new and existing employees
Customer Service Advisor
Amazon Development Centre
Cape-Town
2019.09 - 2021.03
Back Office Support
Assisted with fulfilment of customer orders
Tracking Orders
Assisted customers with product-related queries, feedback and complaints via telephone, e-mail and Livechats
Advance Refund Processing
Education
Grade 12 -
Bernadino Heights High School
Cape Town, Western Cape 2004.01 - 2004.12
Certificate of Higher Education - Economic and Management Science
Unisa
Parow, Cape-Town 2019.01 - 2019.12
Bachelor of Business Administration -
Unisa
Parow, Cape-Town 2023.01 -
Languages
English
Native
Afrikaans
Native
References
References available upon request.
Secondment: Team Leader Merchant Services Logistics July 2025 - September 2025
Compile and administer billing process within department
Administration Support
Compile weekly stats
Team reporting and performance tracking
Secondment: Team Leader: Merchant Support May 2026 - Currently
Manage team performance, quality audits and performance reviews
Manage workforce planning, adherence and optimizations
Handle client escalations, complaints and operational incidents
Identify training and skills gaps
Prepare and present operational reports and provide data driven recommendations
Timeline
Officer: Merchant Services Logistics
Capitec Bank
2025.07 - Current
Agent: Merchant Support
Capitec Bank
2024.05 - 2025.08
Bachelor of Business Administration -
Unisa
2023.01 -
Customer Services Advisor
TFG
2021.04 - 2024.05
Customer Service Advisor
Amazon Development Centre
2019.09 - 2021.03
Certificate of Higher Education - Economic and Management Science
Unisa
2019.01 - 2019.12
Grade 12 -
Bernadino Heights High School
2004.01 - 2004.12