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Renel Sutherland
Senior Operations Coordinator
Marshall Road, Cambridge,EC
Summary
Dynamic Operations and admin officer with extensive experience overseeing events, projects and daily operations to ensure a productive and positive work atmosphere. Adept in providing outstanding day-to-day support to customers and staff. Committed to continually growing and developing both professionally and personally.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Global Operations Coordinator
ENCONA Academy
09.2021 - Current
- Coordinating, implementing and management of all training events and consulting projects
- Successfully overseeing day-to-day operations and working to foster efficiency
- Maintaining office-wide calendars and assisted with events and travel arrangements
- Building and maintaining customer relationships
- Communication with clients on project-related matters and providing appropriate support to ensure the smooth flow of consulting projects and training events
- Creating and managing project invoices and tracking project expenses
- Scheduled appointments and meetings, ensuring the smooth flow of daily operations
- Managing and overseeing the daily operations of the office, including scheduling, budgeting, and personnel management
- Developed and implemented processes and procedures to streamline operations and in adherence with company KPI’s
- Assisted with implementing an automated workflow system that increased efficiency by 87%
- Organizing and management of a comprehensive online filing system that improved the efficiency of daily operations
- Maintained the regional budget that allowed for the successful expansion of operations into new locations
- Adhering to company protocols and assisting with creating of admin processes
- Assisting bookkeeper with company accounts payable accounts receivable, expense reimbursement and payment allocations
- Responsible for sourcing venues and trainers
- Professional liaison with directors, stakeholders, consultants and customers
- Presenting Weekly and monthly event and projects in global team meetings
- Updating all client and event information on databases and systems
- Marketing of training programs
- Certificate processing and issuing thereof
Company Administrator
Starboard Steel Manufacturing
03.2020 - 08.2021
- Company Overview: One of the busiest and most celebrated midtown Steel manufacturers
- Provided optimal office support for one of the busiest and most celebrated midtown Steel manufacturers
- Answered and managed calls, coordinated client schedules, and provided for seamless client care and follow-up
- Managed the company's budget and provided timely financial reports to management, enabling them to make informed decisions
- Created and managed project invoices and tracked project expenses
- HR and payroll Administration
- One of the busiest and most celebrated midtown Steel manufacturers
Company Administrator / Buyer
Real Bicycle Co. : RBC (Qhubeka Charity)
01.2018 - 01.2020
- Company Overview: Company closed
- General office administration
- Program Management
- Provide Weekly /Monthly report submissions to directors and executive management
- HR administration
- Responsible for Purchasing of production stock
- Liaising with all clients and suppliers
- Procurement and logistic administration
- Stock control Management
- Issuing of stock cards to stock controller
- PA to factory manager
- Ensuring Inventory storage are fully operational
- Complete documents such as bills of lading and work orders for production
- Identify and resolve any inventory discrepancies and ensure spreadsheets are updated accordingly
- Company closed
Senior Academic Coordinator
Elmi College
01.2016 - 01.2018
- Providing full academic support for campus principal; academic head, directors and lecturing staff which includes record management; Training co-ordination; document management; diary management; Report Writing
- Student registration management
- Compiling and submission of weekly reports to Directors
- Student and program administration support
- Responsible for Event and training coordination and Management thereof
- Responsible for capturing all learner information electronically and Document management thereof; Assessment management as well as filling of all student information
- Campus Online Student database Management (LMS)
- Printing of all student results and certification and submission thereof
- Dealing with academic queries regarding DHET; SETA accreditation
- Responsible for all operational co-ordination
- Consultations regarding course offering as well as corporate soft skill offerings
Office Administrator
The Leadership Development Institute
01.2011 - 01.2015
- Company Overview: LDI
- Preparing invoices & Receipting of all revenue; generating records of all monies owed; ensuring correct balancing & summarizing of expenditure; preparing full financial summaries for company accountant & Director; Effective management of Petty cash and preparing analysis and spreadsheets
- Providing full administration support for Director and managers which include arranging meetings; scheduling appointments; travel arrangements
- Managing all Student registration processes
- Management of personnel and student records
- Ensuring the smooth running of company operations
- CO-ordination of all corporate skills training programs on site and off site and adhering to strict deadlines
- Management and co-ordination of monthly Eskom contractors training programs and building client relationships
- Event & Function co-ordination, ie certificate ceremonies, Venue hire Management and smooth running thereof
- Respond to all learner enquiries, by providing the relevant information; Manual and electronic filing of all relevant documentation; Ensure accurate filing of all relevant documentation for ease of reference; secretarial functions; stock control and supervision of cleaning and security contractors
- Liaising & following up with suppliers and liaising with clients regarding all training events; Capturing of all learner database forms; Loading relevant SETA Information on SETA Datanet; Processing, printing, filing & issuing certificates and statement of results to learners
- LDI
- Reason for leaving: Business closed: December 2015
Assistant Manager
BP Motorhaven
01.2008 - 01.2010
- Bookkeeping
- Staff Salaries
- Customer Queries
- Staff training
- Stock control
- Liaising with sales reps and auditors
- General admin duties, marketing of products
Debt Collector (Call centre)
Real People
01.2006 - 01.2008
- Phoning clients to arrange payments on outstanding debt
- Customer queries, enquiries, marketing of products, data capturer
Dental Assistant/administrator
Buffalo Flats Medical Centre
01.2001 - 01.2006
- Assisting Dentist with Dental Procedures
- Reception duties
- Dealing with medical accounts; queries; data capture; queries, medical enquiries
Education
Matric - English, Afrikaans, Geography, Biology, Business Economics
National N Diploma - Business Management
01.2016 - 01.2018
- N5 Business Management Statement of Results PASSED: Sales Management N5, Public Relations N5, Entrepreneurship and Business Management N5, Computer Practice N4
- N4 Business Management Statement of Results PASSED: Introductory Accounting N4, Entrepreneurship and Business Management N4, Management Communication N4, Introductory Computer Practice N4
The Personal Assistant (SEESA skills certificate) - undefined
Certificate of Competency in Finance for Non Financial Managers -
ID50200: ISO 9001:2015 1st/2nd Party Auditor
01-2024
Skills
Event and program management
Business Report Writing
Office Management
Bookkeeping
Customer Service
Client liaisons
Training management
Process implementation
Project lifecycles
Forecasting
Administrative management
Employee database management
Vendor engagement
Logistics coordination
Quality assurance and control
Cost reduction strategies
Delegation
Customer relationship management
Data analysis
Operations management
KPI tracking
Process optimization
Staff training/development
Multitasking Abilities
Self motivation
Business development
Time management
Adaptability
Teamwork
Problem-solving
Personal Information
- Date of Birth: 08/21/82
- Gender: Female
- Nationality: South African
- Driving License: CODE 8
- Marital Status: Married
Identity No
8208210088085
Software
Monday Com
Xero
Sage
Pastel
Interests
Mentoring young girls at Byletts High School
Timeline
Senior Global Operations Coordinator - ENCONA Academy
09.2021 - Current
Company Administrator - Starboard Steel Manufacturing
03.2020 - 08.2021
Company Administrator / Buyer - Real Bicycle Co. : RBC (Qhubeka Charity)
01.2018 - 01.2020
Senior Academic Coordinator - Elmi College
01.2016 - 01.2018
ELMI College - National N Diploma, Business Management
01.2016 - 01.2018
Office Administrator - The Leadership Development Institute
01.2011 - 01.2015
Assistant Manager - BP Motorhaven
01.2008 - 01.2010
Debt Collector (Call centre) - Real People
01.2006 - 01.2008
Dental Assistant/administrator - Buffalo Flats Medical Centre
01.2001 - 01.2006
SEESA training - The Personal Assistant (SEESA skills certificate),
East London Secondary School - Matric, English, Afrikaans, Geography, Biology, Business Economics
The Leadership Development Institute (LDI) - Certificate of Competency in Finance for Non Financial Managers,
ENCONA Academy - , ID50200: ISO 9001:2015 1st/2nd Party Auditor