Microsoft Teams, Word, excel, Powerpoint
Renel Sutherland
Senior Operations Coordinator
Marshall Road, Cambridge,EC
Summary
Dynamic Operations and admin officer with extensive experience overseeing events, projects and daily operations to ensure a productive and positive work atmosphere. Adept in providing outstanding day-to-day support to customers and staff. Committed to continually growing and developing both professionally and personally.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Global Operations Coordinator
ENCONA Academy
09.2021 - Current
- Coordinating, implementing and management of all training events and consulting projects
- Successfully overseeing day-to-day operations and working to foster efficiency
- Maintaining office-wide calendars and assisted with events and travel arrangements
- Building and maintaining customer relationships
- Communication with clients on project-related matters and providing appropriate support to ensure the smooth flow of consulting projects and training events
- Creating and managing project invoices and tracking project expenses
- Scheduled appointments and meetings, ensuring the smooth flow of daily operations
- Managing and overseeing the daily operations of the office, including scheduling, budgeting, and personnel management
- Developed and implemented processes and procedures to streamline operations and in adherence with company KPI’s
- Assisted with implementing an automated workflow system that increased efficiency by 87%
- Organizing and management of a comprehensive online filing system that improved the efficiency of daily operations
- Maintained the regional budget that allowed for the successful expansion of operations into new locations
- Adhering to company protocols and assisting with creating of admin processes
- Assisting bookkeeper with company accounts payable accounts receivable, expense reimbursement and payment allocations
- Responsible for sourcing venues and trainers
- Professional liaison with directors, stakeholders, consultants and customers
- Presenting Weekly and monthly event and projects in global team meetings
- Updating all client and event information on databases and systems
- Marketing of training programs
- Certificate processing and issuing thereof
Company Administrator
Starboard Steel Manufacturing
03.2020 - 08.2021
- Company Overview: One of the busiest and most celebrated midtown Steel manufacturers
- Provided optimal office support for one of the busiest and most celebrated midtown Steel manufacturers
- Answered and managed calls, coordinated client schedules, and provided for seamless client care and follow-up
- Managed the company's budget and provided timely financial reports to management, enabling them to make informed decisions
- Created and managed project invoices and tracked project expenses
- HR and payroll Administration
- One of the busiest and most celebrated midtown Steel manufacturers
Company Administrator / Buyer
Real Bicycle Co. : RBC (Qhubeka Charity)
01.2018 - 01.2020
- Company Overview: Company closed
- General office administration
- Program Management
- Provide Weekly /Monthly report submissions to directors and executive management
- HR administration
- Responsible for Purchasing of production stock
- Liaising with all clients and suppliers
- Procurement and logistic administration
- Stock control Management
- Issuing of stock cards to stock controller
- PA to factory manager
- Ensuring Inventory storage are fully operational
- Complete documents such as bills of lading and work orders for production
- Identify and resolve any inventory discrepancies and ensure spreadsheets are updated accordingly
- Company closed
Senior Academic Coordinator
Elmi College
01.2016 - 01.2018
- Providing full academic support for campus principal; academic head, directors and lecturing staff which includes record management; Training co-ordination; document management; diary management; Report Writing
- Student registration management
- Compiling and submission of weekly reports to Directors
- Student and program administration support
- Responsible for Event and training coordination and Management thereof
- Responsible for capturing all learner information electronically and Document management thereof; Assessment management as well as filling of all student information
- Campus Online Student database Management (LMS)
- Printing of all student results and certification and submission thereof
- Dealing with academic queries regarding DHET; SETA accreditation
- Responsible for all operational co-ordination
- Consultations regarding course offering as well as corporate soft skill offerings
Office Administrator
The Leadership Development Institute
01.2011 - 01.2015
- Company Overview: LDI
- Preparing invoices & Receipting of all revenue; generating records of all monies owed; ensuring correct balancing & summarizing of expenditure; preparing full financial summaries for company accountant & Director; Effective management of Petty cash and preparing analysis and spreadsheets
- Providing full administration support for Director and managers which include arranging meetings; scheduling appointments; travel arrangements
- Managing all Student registration processes
- Management of personnel and student records
- Ensuring the smooth running of company operations
- CO-ordination of all corporate skills training programs on site and off site and adhering to strict deadlines
- Management and co-ordination of monthly Eskom contractors training programs and building client relationships
- Event & Function co-ordination, ie certificate ceremonies, Venue hire Management and smooth running thereof
- Respond to all learner enquiries, by providing the relevant information; Manual and electronic filing of all relevant documentation; Ensure accurate filing of all relevant documentation for ease of reference; secretarial functions; stock control and supervision of cleaning and security contractors
- Liaising & following up with suppliers and liaising with clients regarding all training events; Capturing of all learner database forms; Loading relevant SETA Information on SETA Datanet; Processing, printing, filing & issuing certificates and statement of results to learners
- LDI
- Reason for leaving: Business closed: December 2015
Assistant Manager
BP Motorhaven
01.2008 - 01.2010
- Bookkeeping
- Staff Salaries
- Customer Queries
- Staff training
- Stock control
- Liaising with sales reps and auditors
- General admin duties, marketing of products
Debt Collector (Call centre)
Real People
01.2006 - 01.2008
- Phoning clients to arrange payments on outstanding debt
- Customer queries, enquiries, marketing of products, data capturer
Dental Assistant/administrator
Buffalo Flats Medical Centre
01.2001 - 01.2006
- Assisting Dentist with Dental Procedures
- Reception duties
- Dealing with medical accounts; queries; data capture; queries, medical enquiries
Education
Matric - English, Afrikaans, Geography, Biology, Business Economics
National N Diploma - Business Management
01.2016 - 01.2018
- N5 Business Management Statement of Results PASSED: Sales Management N5, Public Relations N5, Entrepreneurship and Business Management N5, Computer Practice N4
- N4 Business Management Statement of Results PASSED: Introductory Accounting N4, Entrepreneurship and Business Management N4, Management Communication N4, Introductory Computer Practice N4
The Personal Assistant (SEESA skills certificate) - undefined
Certificate of Competency in Finance for Non Financial Managers -
ID50200: ISO 9001:2015 1st/2nd Party Auditor
01-2024
Skills
Personal Information
- Date of Birth: 08/21/82
- Gender: Female
- Nationality: South African
- Driving License: CODE 8
- Marital Status: Married
Identity No
8208210088085
Software
Monday Com
Xero
Sage
Pastel
Interests
Mentoring young girls at Byletts High School
Timeline
Senior Global Operations Coordinator - ENCONA Academy
09.2021 - Current
Company Administrator - Starboard Steel Manufacturing
03.2020 - 08.2021
Company Administrator / Buyer - Real Bicycle Co. : RBC (Qhubeka Charity)
01.2018 - 01.2020
Senior Academic Coordinator - Elmi College
01.2016 - 01.2018
ELMI College - National N Diploma, Business Management
01.2016 - 01.2018
Office Administrator - The Leadership Development Institute
01.2011 - 01.2015
Assistant Manager - BP Motorhaven
01.2008 - 01.2010
Debt Collector (Call centre) - Real People
01.2006 - 01.2008
Dental Assistant/administrator - Buffalo Flats Medical Centre
01.2001 - 01.2006
SEESA training - The Personal Assistant (SEESA skills certificate),
East London Secondary School - Matric, English, Afrikaans, Geography, Biology, Business Economics
The Leadership Development Institute (LDI) - Certificate of Competency in Finance for Non Financial Managers,
ENCONA Academy - , ID50200: ISO 9001:2015 1st/2nd Party Auditor
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